Director, Enterprise Quality Engineering

Humana Inc; United States; Remote; USD 157,000 - 215,000; Full time

Job summary

Humana, Inc. is seeking a Director of Enterprise Quality Engineering to lead cross-platform quality validation, integration assurance, and end-to-end workflow certification.

The role drives automation, AI-enabled quality practices, and production readiness across multiple segments and platforms. The leader will collaborate with Product, Engineering, DevOps, Architecture, and Platform teams to improve release confidence, production reliability, and enterprise quality outcomes.

Qualifications

• 12+ years of experience in quality engineering or related technical disciplines.
• 5+ years of leadership experience managing technical teams or enterprise-scale quality engineering capabilities.
• Proven experience leading end-to-end testing, integration testing, release validation, or enterprise quality certification in complex environments.
• Hands-on knowledge of test strategy, automation, integration validation, production validation, defect analysis, risk assessment, Agile, DevOps, CI/CD, release management, and production readiness.
• Experience validating complex workflows across applications, platforms, APIs, data flows, and distributed systems, including reliability, resiliency, synthetic monitoring, observability, or operational readiness practices.
• Experience leveraging data, analytics, automation, or AI-enabled practices to improve quality insights, test effectiveness, risk detection, and release readiness.
• Strong executive communication, stakeholder management, analytical, problem-solving, and influencing skills in a matrixed environment.

Responsibilities

• Lead enterprise quality validation strategy for end-to-end business workflows, cross-platform integrations, and multi-segment technology initiatives.
• Establish standards and operating models for integration assurance, release certification, automation, resiliency testing, and production quality validation.
• Provide technical leadership for complex validation scenarios, including dependency mapping, risk-based test planning, automation strategy, test data needs, and environment readiness.
• Partner across engineering, architecture, product, DevOps, release management, operations, cybersecurity, and platform teams to manage quality risks, resolve defects, and improve release readiness.
• Advance automation-first and AI-enabled quality engineering practices to improve test planning, defect analysis, risk prediction, release confidence, and quality insights.
• Own enterprise release certification, including readiness criteria, quality gates, executive reporting, risk escalation, and go/no-go recommendations.
• Drive reliability, resiliency, synthetic monitoring, smoke testing, post-release validation, and production quality practices for critical workflows and integrations.
• Define quality metrics, dashboards, and governance routines to provide visibility into validation progress, dependency risk, defect trends, release readiness, and production outcomes.
• Build and develop a high-performing quality engineering team while fostering a culture of technical excellence, accountability, collaboration, and continuous improvement.

Skills

Quality engineering leadership

Leadership

Testing strategy

Automation

DevOps/CI-CD

Cross-functional collaboration

AI in QA

Executive communication

Reliability testing

Observability

Job description

# Become a part of our caring community

The Director, Enterprise Quality Engineering carries out procedures to ensure that all information systems products and services meet organization standards and end-user requirements. The Director, Quality Engineering requires an in-depth understanding of how organization capabilities interrelate across the function or segment.

The Director, Enterprise Quality Engineering – Enterprise Cross-Platform Quality Validation & Integration Engineering will lead the enterprise orchestration of cross-platform quality validation, integration assurance, and end-to-end business workflow certification. This role is accountable for ensuring critical business processes operate reliably across segments, platforms, applications, APIs, data flows, environments, and release events.

This is a technical leadership role with a hands‑on expectation . The Director will be expected to understand modern engineering practices deeply, engage directly in validation strategy and technical problem-solving, review quality approaches, assess automation and monitoring patterns, and guide teams through complex integration, reliability, and production quality challenges.

The leader will leverage AI‑enabled quality engineering practices to improve validation intelligence, accelerate test design, strengthen defect and risk prediction, enhance synthetic monitoring, and increase the effectiveness of enterprise release certification. This role will partner closely with Quality Engineering, Product, Engineering, Architecture, Platform Engineering, DevOps, Operations, Environment Management, and segment technology leaders to improve release confidence, production reliability, and enterprise quality outcomes.

Key Responsibilities

• Lead enterprise quality validation strategy for end-to-end business workflows, cross-platform integrations, and multi-segment technology initiatives.
• Establish standards and operating models for integration assurance, release certification, automation, resiliency testing, and production quality validation.
• Provide technical leadership for complex validation scenarios, including dependency mapping, risk‑based test planning, automation strategy, test data needs, and environment readiness.
• Partner across engineering, architecture, product, DevOps, release management, operations, cybersecurity, and platform teams to manage quality risks, resolve defects, and improve release readiness.
• Advance automation‑first and AI‑enabled quality engineering practices to improve test planning, defect analysis, risk prediction, release confidence, and quality insights.
• Own enterprise release certification, including readiness criteria, quality gates, executive reporting, risk escalation, and go/no‑go recommendations.
• Drive reliability, resiliency, synthetic monitoring, smoke testing, post‑release validation, and production quality practices for critical workflows and integrations.
• Define quality metrics, dashboards, and governance routines to provide visibility into validation progress, dependency risk, defect trends, release readiness, and production outcomes.
• Build and develop a high‑performing quality engineering team while fostering a culture of technical excellence, accountability, collaboration, and continuous improvement.

Use your skills to make an impact

Required Qualifications

• 12+ years of experience in quality engineering, software engineering, test engineering, systems integration, technology delivery, or related technical disciplines.
• 5+ years of leadership experience managing technical teams or enterprise‑scale quality engineering capabilities.
• Proven experience leading end‑to‑end testing, integration testing, release validation, or enterprise quality certification in complex environments.
• Hands‑on knowledge of test strategy, automation, integration validation, production validation, defect analysis, risk assessment, Agile, DevOps, CI/CD, release management, and production readiness.
• Experience validating complex workflows across applications, platforms, APIs, data flows, and distributed systems, including reliability, resiliency, synthetic monitoring, observability, or operational readiness practices.
• Experience leveraging data, analytics, automation, or AI‑enabled practices to improve quality insights, test effectiveness, risk detection, and release readiness.
• Strong executive communication, stakeholder management, analytical, problem‑solving, and influencing skills in a matrixed environment.
• 5+ years of leadership experience managing technical teams or enterprise‑scale quality engineering capabilities.
• Proven experience leading end‑to‑end testing, integration testing, release validation, or enterprise quality certification in complex environments.
• Hands‑on knowledge of test strategy, automation, integration validation, production validation, defect analysis, risk assessment, Agile, DevOps, CI/CD, release management, and production readiness.
• Experience validating complex workflows across applications, platforms, APIs, data flows, and distributed systems, including reliability, resiliency, synthetic monitoring, observability, or operational readiness practices.
• Strong executive communication, stakeholder management, analytical, problem‑solving, and influencing skills in a matrixed environment.

Preferred Qualifications

• Experience in healthcare, insurance, financial services, or another regulated industry.
• Experience with enterprise transformation, platform modernization, cloud migration, or digital product delivery initiatives.
• Familiarity with modern architectures, including microservices, APIs, event‑driven architecture, cloud‑native platforms, data pipelines, and distributed systems.
• Experience with test automation, service virtualization, test data management, environment management, observability, synthetic monitoring, production validation, or operational readiness.
• Experience using AI‑enabled tools, intelligent automation, quality metrics, dashboards, scorecards, or executive readiness reporting.
• Familiarity with enterprise release governance, change management, compliance, secure software delivery, and operational risk controls.

Work-At-Home Requirements

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi‑weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Work at Home Requirements

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

$156,600 - $215,400 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

# About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.