Director, Enterprise Implementation & Delivery

Fourth; Austin (TX); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, Dental, Vision Insurance

401k Match

Parental Leave

Laptop and equipment

Job summary

Fourth seeks a Director of Enterprise Implementation to lead U.S. enterprise customer implementations for our back-office solutions (Workforce Management and Inventory Management).

You will own end-to-end delivery for the largest customers, ensuring timelines, scope, and measurable value are achieved. You will build a high-performing team, establish standards, and drive continuous improvement across people, systems, and tooling.

Qualifications

• 8+ years in implementation leadership, program management, or operations roles in enterprise SaaS or adjacent industries.
• Proven track record managing and scaling teams of 5+ people, including direct hiring and development.
• Experience delivering large-scale customer implementations in complex, high-stakes environments.
• Strong technical background in integrations, data architecture, and system dependencies.
• Background in hospitality, retail, payroll, POS, or adjacent industries strongly preferred

Responsibilities

• Lead, hire, develop, and retain the enterprise implementation delivery team. Set clear expectations, establish accountability, and drive results.
• Own delivery and revenue realization of all U.S. enterprise implementations. Identify and mitigate risks, manage escalations, and resolve customer issues.
• Ensure SOWs are achievable from a delivery perspective. Manage scope, change orders, and execution against contracts.
• Establish implementation standards, processes, and playbooks. Identify improvement opportunities and drive continuous adoption.
• Forecast and manage team capacity and resource allocation across the enterprise portfolio.
• Identify opportunities to streamline implementations through tools, automation, and process improvements. Own evaluation, adoption, and scaling of solutions that reduce manual work and accelerate delivery.
• Partner with Product, Engineering, Sales, and Customer Success to surface implementation gaps, inform product roadmap, and align on enterprise strategy.
• Establish reporting and metrics for project health, team performance, and operational efficiency.

Skills

Operational leadership

Enterprise contract acumen

Delivery risk management

Technical depth

Cross-functional influence

Continuous improvement

People leadership

Job description

Fourth seeks a Director of Enterprise Implementation to lead U.S. enterprise customer implementations for our back-office solutions (Workforce Management and Inventory Management).

You will own end-to-end delivery for the largest customers, ensuring timelines, scope, and measurable value are achieved. You will build a high-performing team, establish standards, and drive continuous improvement across people, systems, and tooling.