Director, Enterprise Engagement & Enablement

MetLife; Aurora (IL); Hybrid; USD 120,000 - 172,000; Full time

Job summary

MetLife is seeking a Director, Enterprise Engagement and Enablement to lead workforce readiness, change activation, and adoption across enterprise transformation priorities. The role focuses on AI fluency, partnering with Learning, Technology, and cross-functional teams to build capability and responsible use at scale.

This hybrid role requires a minimum of 3 days in the office weekly in the United States, with a salary range of $120,000 to $171,700 and potential incentives.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• Minimum 7 years of experience in enterprise enablement, change activation, transformation, organizational effectiveness, or related fields.
• Demonstrated experience leading enterprise-wide initiatives with stakeholder alignment, change activation, behavior change, and sustained adoption at scale.
• Strong communication, analytical, and problem-solving skills, with the ability to operate in ambiguity and translate strategy into priorities, messaging, and action.
• Proven ability to influence senior leaders and partner across HR, communications, technology, learning, and business teams in a complex global organization.
• Demonstrates strong learning agility and curiosity—continuously exploring and applying new tools, including AI, to improve effectiveness, accelerate outcomes, and evolve how work gets done.

Responsibilities

• Shape and deliver MetLife’s global enterprise enablement strategy to strengthen workforce and leader readiness, change activation, and adoption across evolving business priorities and new ways of working.
• Establish repeatable enablement standards, playbooks, and operating practices that create consistency, governance, and scalability across enterprise transformation efforts.
• Define readiness priorities and drive enterprise-wide enablement approaches that help employees and leaders translate transformation into practical action, sustained use, and measurable business impact.
• Oversee high-impact change and adoption initiatives, including a strong first-year focus on AI fluency, helping leaders and employees apply tools responsibly, redesign workflows and connect use to business outcomes.
• Partner closely with Learning, Communications, Technology, and business teams to align capability-building, messaging, tools, and support around enterprise priorities and adoption outcomes.
• Equip leaders to create clarity, translate enterprise priorities into team-level action, and reinforce accountability and adoption through change.
• Define and track success measures such as readiness, adoption, time-to-proficiency, and sustained use to evaluate impact and continuously improve enterprise enablement efforts as business and workforce needs evolve.

Skills

Business judgment

Change activation

Transformation

Organizational effectiveness

Leadership

Communication

Analytical skills

Problem-solving

Ambiguity tolerance

Influence senior leaders

Learning agility

AI curiosity

Education

Bachelor’s degree or equivalent experience

Job description

The Opportunity

The Director, Enterprise Engagement and Enablement leads MetLife’s global approach to workforce and leader readiness, change activation, and adoption across enterprise transformation priorities. As MetLife advances its New Frontier strategy, this role turns enterprise priorities into practical action, measurable adoption, and sustained behavior change. Guided by our purpose — always with you building a more confident future — this is an opportunity to lead visible, high-impact work that helps prepare MetLife’s workforce for the future. The role will initially focus heavily on AI fluency, partnering closely with Learning, Technology, and cross-functional teams to ensure capability-building efforts build readiness, confidence, and responsible use at scale.

Key Responsibilities

• Shape and deliver MetLife’s global enterprise enablement strategy to strengthen workforce and leader readiness, change activation, and adoption across evolving business priorities and new ways of working.
• Establish repeatable enablement standards, playbooks, and operating practices that create consistency, governance, and scalability across enterprise transformation efforts.
• Define readiness priorities and drive enterprise-wide enablement approaches that help employees and leaders translate transformation into practical action, sustained use, and measurable business impact.
• Oversee high-impact change and adoption initiatives, including a strong first-year focus on AI fluency, helping leaders and employees apply tools responsibly, redesign workflows and connect use to business outcomes.
• Partner closely with Learning, Communications, Technology, and business teams to align capability-building, messaging, tools, and support around enterprise priorities and adoption outcomes.
• Equip leaders to create clarity, translate enterprise priorities into team-level action, and reinforce accountability and adoption through change.
• Define and track success measures such as readiness, adoption, time-to-proficiency, and sustained use to evaluate impact and continuously improve enterprise enablement efforts as business and workforce needs evolve.

Required Qualifications

• Bachelor’s degree or equivalent experience, with the ability to apply strong business judgment and enterprise thinking to enablement and transformation work.
• Minimum 7 years of experience in enterprise enablement, change activation, transformation, organizational effectiveness, or related fields.
• Demonstrated experience leading enterprise-wide initiatives that require stakeholder alignment, change activation, behavior change, and sustained adoption at scale.
• Strong communication, analytical, and problem-solving skills, with the ability to operate in ambiguity and translate strategy into clear priorities, messaging, and action.
• Proven ability to influence senior leaders and partner effectively across HR, communications, technology, learning, and business teams in a complex global organization.
• Demonstrates strong learning agility and curiosity—continuously exploring and applying new tools, including AI, to improve effectiveness, accelerate outcomes, and evolve how work gets done.

Preferred Qualifications

• Experience leading enablement or transformation efforts related to AI, digital adoption, or other technology-driven change.
• Strong ability to align enterprise priorities with role-based enablement, leader action, and adoption support that drive practical team-level change.
• Track record of building leader capability and navigating ambiguity in complex, global organizations.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $120,000 – $171,700. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine’s list of the “World’s Most Admired Companies”, Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values – Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead – we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.