Director, Enterprise Customer Success

Samsara; United States; Remote; USD 126,000 - 225,000; Full time

Job summary

Samsara seeks a Director of Enterprise Customer Success to lead strategic initiatives and enhance customer engagement across their IoT platform. The role involves developing a high-performing team and ensuring excellence in customer experience. Ideal candidates will have extensive SaaS experience and a passion for building customer relationships.

Benefits

Competitive total compensation package

Remote and flexible working

Health benefits

Samsara for Good charity fund

Qualifications

• 10+ years of relevant experience in SaaS or similar fields.
• Strong project management and organizational skills.
• Ability to work across functions and gain consensus.

Responsibilities

• Define and drive strategy for the Enterprise and PubSec Customer Success team.
• Own the overall success of our largest customers to ensure a world-class experience.
• Hire, develop, and lead a high performing team.

Skills

Project Management

Communication

Analytical Skills

Customer Empathy

Cross-functional Collaboration

Job description

Improve the safety, efficiency, and sustainability of the operations that power the global economy.

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara’s Customer Outcomes organization is responsible for the end-to-end customer journey, ensuring that customers receive the business value intended through their investment and that they become strong advocates for our platform and services.

We’re searching for a driven, entrepreneurial Director to lead and drive the Enterprise Customer Success strategy. This team of Enterprise and PubSec Customer Success Managers is responsible for maximizing the value a customer receives from their Samsara deployment. With 20,000+ fleets served worldwide, the Customer Success Team represents a large opportunity to deepen and expand Samsara’s customer relationships and significantly contribute to sales objectives. This is a highly visible role that will work closely with Sales, Product Management, Technical Support, Finance, and Operations.

This is a remote position open to candidates residing in the US.

In this role, you will:

• Define and drive strategy for the Enterprise and PubSec Customer Success team
• Hire, develop, and retain a team of Strategic Customer Success Managers across the US and Canada
• Own the overall success of our largest customers, ensuring a world-class customer experience
• Manage and prioritize work based on sales and activity pipelines as well as data analysis across teams
• Collaborate cross-functionally to rapidly improve the customer journey
• Do what it takes to deliver upon our commitments and forge enduring customer partnerships
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high performing team

Minimum requirements for the role:

• 10+ years of relevant experience
• Structured thinker with the ability to create and execute a cohesive strategy
• Track record of working cross-functionally to gain consensus from multiple stakeholders and create step changes in business operations
• Strong empathy towards customers and passion for revenue and growth
• Deep understanding of value drivers in recurring revenue SaaS business models
• Strong project management, analytic, and organizational skills
• Strong executive communication and presentation skills

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.

$126,000 — $225,000 USD

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at ourBenefits site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [e-mail] or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here .

Samsara's Mission

Improve the safety, efficiency, and sustainability of the operations that power the global economy.