Director, Enterprise Applications (Salesforce)

330779353 CoreLogic Solutions, LLC; Irving (TX); Hybrid; USD 134,000 - 180,000; Full time

Benefits offered by this job

Generous PTO and holidays

Parental leave benefits

Health insurance options

401(k) with company match

Tuition assistance

Job summary

Cotality seeks an experienced leader to govern our Salesforce platform and drive value across Marketing, Sales, and CX Service communities. You will lead a high-performing team, shape architecture, and partner with vendors to deliver strategic enhancements.

The role requires senior operational experience, strong Agile discipline, and deep knowledge of Salesforce Service Cloud and Jira. Hybrid work arrangements and a comprehensive benefits package are provided.

Qualifications

• Bachelor's degree or equivalent work experience in a technical field
• Salesforce certifications such as Administrator and Platform Builder preferred
• 10+ years in Enterprise Applications; 5+ years in Salesforce Leadership
• Experience managing managers and multi-team backlog priorities
• Deep expertise in Agile/Scrum and SDLC governance
• Ability to vet technical solutions (Flows, Apex, LWC) for scalability and maintainability

Responsibilities

• Drive platform governance across the Salesforce org with standardized business processes
• Refactor architectural components to reduce technical debt within sprints
• Own end-to-end development, documentation, and deployment pipelines
• Lead and scale internal Product Analysts through Agile practices
• Oversee vendor partnerships and co-sourced delivery models
• Optimize internal service intake with robust case categorization
• Monitor and report on support ecosystem performance against SLAs
• Maintain traceability between Salesforce Cases and Jira Epics/Tasks
• Facilitate Sprint Planning and Backlog Grooming with stakeholders
• Maintain familiarity with Salesforce Service Cloud, Jira, and GitHub to guide SDLC

Skills

Leadership

Agile/Scrum

Backlog management

Requirement gathering

Vendor management

Education

Bachelor's degree in Computer Science / Information Technology

Salesforce Administrator / Platform Builder Certifications

Tools

Salesforce Service Cloud

Jira

Job description

Job Description

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Responsibilities

• Drive platform governance across the Salesforce org, ensuring new enhancements align with legacy logic, standardize business processes, and enforce best practices across Cotality’s Marketing, Sales, and CX Service communities.
• Proactively identify and remediate architectural vulnerabilities; strategize and schedule refactoring initiatives within standard sprints to systematically reduce technical debt while continuously delivering business value.
• Own the end-to-end development cycle, ensuring all configurations and code deployments are rigorously documented, tracked, and promoted seamlessly through the environment pipeline.
• Lead, mentor, and scale a high-performing team of internal Product Analysts, coaching them on effective requirement gathering (anchored by business value classifications), Agile execution, and proactive stakeholder management.
• Oversee strategic vendor partnerships, managing co-sourced delivery models to ensure seamless collaboration, high-quality output, and accountability.
• Optimize the service intake process used for internal support, establishing robust case categorization (Bug, Enhancement, Task) to enable data-driven prioritization.
• Monitor, analyze, and report on support ecosystem performance (both internal and vendor), ensuring internal users receive timely, high-quality resolutions against defined SLAs.
• Establish and maintain traceability between originating Salesforce Cases and resulting Jira Epics/Tasks for comprehensive auditability and impact reporting.
• Facilitate key Agile ceremonies (Sprint Planning, Backlog Grooming) in partnership with vendor support teams, transforming high-level business needs into actionable user stories with explicit acceptance criteria.
• Maintain deep operational familiarity with the internal support platform toolchain, specifically Salesforce Service Cloud, Jira, and GitHub, to guide the Software Development Lifecycle (SDLC) effectively.

Job Qualifications

• Bachelor's degree in Computer Science, Information Technology, related field, or equivalent work experience; Master's degree preferred.
• Candidate should hold a minimum of related Salesforce certifications such as Salesforce Certified Administrator / Platform Builder to be effective.
• 10+ years in Enterprise Applications; 5+ years specifically in Salesforce Leadership.
• Prior management experience.
• Advanced knowledge of Salesforce Service Cloud (for support) and Jira (for project management).
• Deep expertise in Agile/Scrum.
• You must be comfortable managing a backlog that balances urgent "run" tasks (Support Cases) with strategic "build" projects (Enhancements).
• Ability to vet technical solutions (Flows, Apex, LWC) to ensure they meet enterprise standards for scalability and maintainability.
• Experience in resource planning and allocation for technology projects.
• Excellent leadership skills with the ability to manage through subordinate managers.
• Strong analytical and problem-solving skills.
• Exceptional communication and interpersonal abilities.
• Knowledge of current industry trends and emerging technologies in business applications.

#LI-Hybrid

Annual Pay Range: 134,400 - 180,000 USD

Application Window

This opportunity is expected to remain posted through the date identified below, subject to business needs.

2026-10-07

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights, depending on role classification, include:

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law.

Cotality maintains a Drug-Free Workplace.

Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package.

We are better together when we support and recognize our differences.

If you need reasonable accommodation to complete the on-line application, please contact Talent Acquisition at [e-mail] or 1-866-224-2086.

Speaking of fresh starts—if you’re thinking about making a change, and you’re someone who wants to work for a growing company with a people-first culture which has earned us Great Place to Work recognitions in six countries,

Cotality will now be called Cotality! Our new brand reflects our commitment to delivering innovative solutions and building deep relationships.

Cotality will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Cotality will not interview candidates via text or email. Our interviews will be conducted by recruiters and leaders via the phone, zoom/teams or in an in-person format.

Cotality will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.

Cotality is aware of schemes involving fraudulent job postings on third-party employment search sites and/or individual(s) or entities claiming to be employees of Cotality. Those involved are offering fraudulent employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Cotality or a Cotality recruiter, please contact Cotality at [e-mail]. Please be advised that all legitimate correspondence from a Cotality employee will come from "@Cotality.com" or "@CoreLogic.com" email accounts.

Cotality will not interview candidates via text or email. Our interviews will be conducted by recruiters and leaders via the phone, zoom/teams or in an in-person format.