Director - Engineering

Send Cut Send Inc.; Northern (KY); Hybrid; USD 180,000 - 280,000; Full time

Job summary

Send Cut Send Inc. is seeking a hands-on technical leader to direct a critical part of the business as we grow.

You will bridge shop-floor excellence with production-grade software, reporting to the VP of Product, Growth and Engineering, and collaborating with product, operations, and manufacturing teams across the U.S. The role emphasizes scaling engineering, establishing robust processes, and delivering high-quality software that supports customers, teams, and growth.

Qualifications

• 15+ years in software engineering, with 10+ years in engineering leadership.
• Direct experience running an engineering organization through significant growth periods.
• Proven track record of hiring, developing and mentoring engineering managers.
• Domain expertise in manufacturing, logistics, e-commerce or other physical-world businesses.
• Strong technical foundation with quick decision-making even with incomplete information.
• Ability to establish process and structure without hindering execution speed.

Responsibilities

• Scale the engineering organization from ~16 engineers to a much larger team, recruiting and retaining engineers in Reno (HQ) and remote locations.
• Develop the leadership and operating layer to enable larger scale: code reviews, planning cadence, on-call, performance reviews, leveling.
• Collaborate with CEO and leadership teams to deliver high-priority software for the business.
• Own feature delivery predictability with clear commitments, progress visibility, and escalation when at risk.
• Partner with senior engineers on architecture and technical direction for multi-team support.
• Make frequent trips to Reno NV HQ to work on the floor and ship parts in production.

Skills

Engineering leadership

Software engineering

Hiring/Mentoring

Domain knowledge: manufacturing/logs/e

Decision-making under uncertainty

Process discipline

Cross-functional communication

Education

Bachelor's degree in Computer Science / Software Engineering or related field

Tools

Ruby on Rails

Vue/Vuex

CI/CD pipelines

CAD/CAM workflows

Job description

SendCutSend is the fastest-growing custom manufacturing company in America. We're looking for a hands-on technical leader who's seen what excellence looks like at scale and wants to direct a critical part of the business as we continue to grow.

This leader should be as comfortable on the shop floor as they are writing quality production code. They will report directly to the VP of Product, Growth and Engineering and work closely with teams across the business to make sure we’re building great software that supports our customers, our team and our growth.

Applicants must qualify as a U.S. Person (such as a U.S. citizen or lawful permanent resident) to be eligible for this position.

Why SendCutSend

SendCutSend is an on-demand manufacturing company specializing in custom sheet metal and CNC machining. We serve more than 150,000 engineers, fabricators, and businesses across the U.S. and Canada. We operate out of six facilities located in NV, KY, and TX.

Our business is built on reliability, accountability, quality, and constant improvement. Everyone here plays a real role in our success. We value people who are collaborative, innovative, and committed to detailed high-quality work. We're scaling fast and building the future of manufacturing. If you're excited to join the team and grow with us, we want to hear from you!

What you'll do

• Scale the engineering organization from ~16 engineers to many times that. Recruit and retain top tier engineers in both Reno (HQ) and remote locations.
• Develop the leadership + operating layer that makes larger scale possible: streamline code reviews, planning cadence, on-call process, performance reviews, leveling etc.
• Work closely with the CEO and other leadership teams (product, operations and manufacturing) to deliver the most important business needs via high quality software.
• Own feature delivery predictability. Establish clear commitments, visible progress, and proactive escalation when a date is at risk.
• Partner with senior engineers on architecture and technical direction, ensuring the system can support many teams working in parallel.
• Make frequent trips to Reno NV HQ to work on the floor and ship parts in production.

Minimum Qualifications

• 15+ years in software engineering, with 10+ years in engineering leadership
• Direct experience running an engineering organization through significant growth periods. You have been accountable for the outcome, not adjacent to it.
• Proven track record of hiring, developing and mentoring engineering managers.
• Domain expertise in manufacturing, logistics, e-commerce or other “physical world” businesses.
• Strong technical foundation with the ability to make correct decisions quickly with incomplete information.
• Demonstrated ability to establish process and structure without smothering execution speed. You can balance scrappy and scalable solutions simultaneously
• Excellent communication across technical and non-technical audiences, from the shop floor to the executive team. Experience scaling culture across in-person + remote teams.
• Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent experience.

Preferred Qualifications

• You are a SendCutSend customer!
• You have used CAD (Fusion360, Solidworks, etc) to create parts for personal or professional projects
• You have experience integrating software with hardware, machines, or physical operations.
• Significant experience with Ruby on Rails
• Experience architecting user interfaces using Vue and Vuex
• Experience designing and maintaining CI/CD pipelines
• Experience mentoring and developing other engineers
• Experience building systems that integrate with production, manufacturing, or operational workflows
• You have familiarity with CAD/CAM workflows, file processing, or quoting systems.

Essential Physical Requirements

• Ability to sit or stand for extended periods while performing work duties
• Ability to operate standard office equipment, including computers, phones, and printers
• Ability to move throughout office and manufacturing environments for extended periods
• Ability to stand, walk, bend, and climb stairs while conducting shop floor reviews
• Ability to work in environments with noise, moving equipment, temperature variation, and industrial hazards while following safety protocols
• Environment is a fast-paced, collaborative environment that requires communication, organization, and coordination across teams in the organization
• Work is primarily performed remotely or in an office environment within a manufacturing facility. The role may require interaction with employees and supervisors on the production floor. Extended periods of sitting or computer work may be required