Director, Engineering

Cushman & Wakefield; New York (NY); On-site; USD 145,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Job summary

Cushman & Wakefield is seeking a MEM Director of Engineering to provide executive leadership over a multi-region mobile engineering portfolio supporting retail operations. You will drive labor strategy, budget stewardship, and data-driven performance across ~660 sites, balancing union and non-union teams with asset lifecycle goals.

Responsibilities include strategic partnership with Retail and Business Operations, CMMS governance, and continuous improvement initiatives using Six Sigma to

Qualifications

• Strategic engineering leadership for multi-region mobile program.
• Collaboration with Retail and Operations leadership on portfolio priorities.
• Ability to manage union and non-union teams across sites.

Responsibilities

• Provide strategic direction and oversight for the retail mobile engineering program.
• Balance reactive SLA performance with RBM compliance and PM execution.
• Oversee dispatch optimization and asset documentation for lifecycle planning.
• Develop and manage annual operating budget and monitor monthly transactions.
• Establish data governance and drive KPI reporting across leadership teams.
• Lead workflow redesign to improve routing, productivity and asset reliability.

Skills

Executive Leadership

Portfolio Partnership

Workforce Strategy

GMP Financial Governance

CMMS & Data Integrity

Fleet & Field Productivity

Vendor & Outsourcing Governance

Regulatory & Risk Management

Six Sigma & Continuous Improvement

Data-Driven Decision Making

Tools

CMMS

GPS

Power BI

Job description

Job Title Director, Engineering Job Description Summary

The MEM Director provides executive leadership over a multi-region mobile engineering portfolio supporting retail operations. This role is accountable for high-volume maintenance execution, workforce strategy, financial performance, regulatory compliance, outsourcing strategy, and continuous operational improvement. Working in close partnership with the Retail Director and Business Operations Director, this role ensures engineering strategy aligns with overall retail portfolio objectives, operational performance standards, financial targets, and long-term asset lifecycle planning. The Director will lead multiple layers of union and non-union personnel, this position ensures consistent service delivery, labor stability, cost containment, regulatory adherence, and data-driven performance management across approximately 660 sites.

Organizational Scope

Direct Reports 1 Engineering Manager 3 Senior Chief Engineers 1 Chief Engineer 1 Business Operations Manager Indirect Reports 62 Engineering and Field Staff 4 Business Operations Staff

Portfolio Scale ~3,000+ monthly work orders ~1,000+ monthly financial transactions $15.7M annual operating budget ~660 retail locations

Key Responsibilities

• Strategic Partnership & Portfolio Alignment Partner closely with the Retail Director to align engineering execution with retail service standards, customer experience priorities, and SLA performance expectations. Collaborate with the Business Operations Director to ensure integration between FM and MEM functions, financial governance, reporting standards, and process optimization initiatives. Provide engineering insight to support portfolio-level decision-making, capital prioritization, and operational strategy development. Contribute to RFP responses, renewals, and operational growth strategies.
• Portfolio & Operational Leadership Provide strategic direction and operational oversight for the retail mobile engineering program. Balance reactive SLA performance, Reliability-Based Maintenance (RBM) compliance, and preventative maintenance execution. Oversee CMMS dispatch matrix to optimize technician deployment, workload distribution, and geographic routing efficiency. Ensure asset-level documentation supports lifecycle planning and long-term capital forecasting in partnership with Retail and Operations leadership. Rapidly assess operational challenges, analyze data, determine root causes, and implement corrective action plans. Support operational transitions, stabilization initiatives, and special programs across the portfolio.
• Workforce & Labor Strategy Lead union and non-union engineering teams within a multi-region structure. Collaborate with Retail and Operations leadership on workforce planning and labor cost modeling. Develop and manage hourly billing rate structures in partnership with Finance. Address attrition trends and implement workforce stabilization strategies. Guide managers through HR processes including performance management and corrective action. Establish structured training programs and enforce operational compliance standards. Conduct skills assessments and implement compliant upskilling initiatives.
• Financial & GMP Accountability Develop and manage a $15.7M operating budget within GMP cost containment requirements. Partner with the Business Operations Director to align financial performance with broader portfolio goals. Monitor labor spends, overtime utilization, and cost drivers. Review and approve ~1,000+ monthly financial transactions. Reallocate funds across budget categories to maintain operational continuity. Identify cost containment and margin protection strategies while maintaining SLA compliance.
• CMMS Governance & Data Integrity Oversee CMMS governance including dispatch optimization, asset documentation, and PM compliance. Standardize work order documentation and classification protocols across the engineering team. Improve cross-functional “swivel chair” workflows impacting work order management, PM schedules, RBM tracking, and asset data integrity. Establish data governance practices to improve reporting accuracy and reliability. Monitor KPIs and performance dashboards (Power BI) to drive accountability and transparency across leadership teams.
• Reporting & Analytics Develop and maintain integrated reporting dashboards leveraging CMMS, payroll, GPS, and financial systems. Provide operational and financial performance insights to Retail and Operations leadership. Standardize reporting definitions and portfolio performance metrics. Use analytics to improve productivity, routing efficiency, labor optimization, and asset reliability.
• Engineering Equipment, Fleet & Field Operations Oversee mobile engineering fleet operations, utilization, and regulatory compliance. Manage procurement and lifecycle planning for vehicles, tools, uniforms, and field technology. Approve capital equipment purchases and ensure disciplined spending within budget. Ensure engineers are properly equipped to meet service standards and safety requirements. Coordinate with Procurement, Finance, and Operations leadership on vendor strategy and pricing alignment.
• Vendor, Compliance & Risk Management Evaluate and approve outsourcing decisions based on cost, risk, and SLA impact. Ensure vendor accounts remain in good standing and align with performance expectations. Maintain compliance with MSA obligations, environmental regulations, and safety standards. Mitigate operational, financial, and environmental risks across the portfolio.
• Continuous Improvement & Operational Optimization Leverage GPS and operational analytics to improve routing efficiency and technician productivity. Implement Six Sigma methodologies to enhance engineering SOPs and maintenance workflows. Lead workflow redesign initiatives in collaboration with Retail and Operations leadership. Drive preventative maintenance compliance and reliability improvement strategies. Reduce asset downtime and enhance lifecycle performance across the portfolio.

Core Competencies

• Executive Engineering Leadership
• Cross-Functional Portfolio Partnership
• Workforce & Labor Strategy
• GMP Financial Governance
• CMMS & Data Integrity Oversight
• Fleet & Field Productivity Optimization
• Vendor & Outsourcing Governance
• Regulatory & Risk Management
• Six Sigma & Continuous Improvement
• Data-Driven Decision Making

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

Compensation

The compensation for the position is: $ 144,500.00 - $170,000.00

The company will not pay less than minimum wage for this role.

Equal Opportunity & Diversity

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.

Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

About Cushman & Wakefield

Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com