Director, End to End Systems Integration (Hybrid)

MSD Malaysia; West Point (PA); Hybrid; USD 173,000 - 273,000; Full time

Benefits offered by this job

Medical

Dental

Vision care

401(k) retirement

Paid holidays

Vacation

Sick days

Job summary

Merck & Co., Inc. in Rahway, NJ, seeks a Director of End-to-End Systems Integration to lead SAP-centric integrations (IRT/RTSM, Veeva) and vendor interfaces within Global Clinical Supplies.

The role focuses on strategy, governance, monitoring, and continuous improvement of integration services in a regulated setting. The position emphasizes collaboration with IT, SMEs, and business owners to ensure reliable, scalable integrations, robust health monitoring, and KPI-driven performance.

Qualifications

• Bachelor’s degree in Supply Chain, Computer Science, IT, Engineering, Life Sciences, or related field.
• 10+ years of progressive experience in pharmaceutical, biotechnology, supply chain, IT, or related industry.
• 5+ years of experience supporting complex system integrations, interface operations, or digital technology initiatives involving SAP.
• Experience with SAP integrations, IRT/RTSM, Veeva, and external vendor interfaces in a regulated environment.
• Strong understanding of SAP SCM functionality and integration platforms.

Responsibilities

• Own the strategy and operational framework for GCS-facing end-to-end systems integrations.
• Oversee monitoring of critical integrations, KPI tracking, and incident trend analysis.
• Coordinate triage and resolution with IT, vendors, and business system owners.
• Lead cross-functional collaboration and translate business needs into technical requirements.
• Support lifecycle management, validation, and data integrity requirements.

Skills

SAP Integrations

OpenText

Informatica

SAP BTP

KPIs & Metrics

Validation & GxP

Stakeholder Management

Cross-Functional Collaboration

System Integration

Strategic Planning

Education

Bachelor’s degree in related field

Tools

OpenText

Informatica

SAP BTP

Veeva

IRT/RTSM

Job description

Job Description As part of the Global Clinical Supplies (GCS) organization, the Director, End-to-End Systems Integration will be responsible for the strategy, operational robustness, and continuous improvement of all GCS-facing systems integrations, with a primary focus on SAP integrations, including (but not limited to) IRT, Veeva, and external vendor interfaces. This role will ensure that integration services are stable, monitored, and aligned to business needs across the clinical supply ecosystem. Reporting to the Senior Director, Head of Clinical Supply Systems, this position will partner closely with business system owners, IT, subject matter experts (SMEs), and external vendors to ensure integration performance, reliability, and issue resolution are managed proactively. The role will also oversee the health monitoring framework for integrations, including definition and tracking of KPIs, incident trends, root cause analysis, and remediation activities.

Primary Responsibilities

• Strategic Alignment & Integration Governance Own the strategy and operational framework for GCS-facing end-to-end systems integrations. Partner with business system owners, IT, and SMEs to align integration priorities with business process needs, system roadmaps, and operational risk. Support governance discussions related to integration dependencies, enhancements, upgrades, and lifecycle management. Ensure integration approaches are consistent with enterprise architecture, data flow standards, and validation expectations.
• Integration Operations & Health Monitoring Oversee processes for monitoring the health of critical integrations, including proactive detection of issues, exception handling, and escalation management. Work closely with IT support teams to define, track, and report integration KPIs and recurring incident trends. Coordinate triage and resolution of integration defects or failures in collaboration with IT, vendors, and business system owners. Drive visibility into integration performance through dashboards, status reporting, and management reviews.
• Cross-Functional Collaboration Serve as the key connector between GCS business teams, IT, and Business System Owners for integration-related strategy and execution. Facilitate timely decision-making across stakeholder groups by translating technical issues into business impact and business needs into technical requirements. Partner with SMEs to define functional requirements, data mapping needs, exception handling, and operational support processes. Support vendor coordination for interface changes, upgrades, testing, and production support.
• Continuous Improvement & Robustness Support the strategy for continuous improvement of integration robustness, reliability, and scalability. Identify and prioritize opportunities to reduce manual intervention, improve automation, strengthen controls, and simplify integration architecture. Lead or support root cause analysis and corrective/preventive actions for recurring integration issues. Contribute to long-term planning for future-state integration capabilities and resilience.
• Delivery Support & Lifecycle Management Ensure integration changes are assessed for business impact, tested appropriately, and implemented with adequate controls and documentation. Support release planning, cutover readiness, and hypercare for integration-related deployments. Collaborate with IT and business teams to ensure effective operational support models are in place for ongoing integration services. Ensure compliance with relevant GxP, validation, and data integrity requirements where applicable.

Required Qualifications

• Education: Bachelor’s degree in Supply Chain, Computer Science, Information Technology, Engineering, Life Sciences, or a related field.
• Experience: Minimum of 10 years of progressive experience in pharmaceutical, biotechnology, supply chain, IT, or related industry.
• Minimum of 5 years of experience supporting complex system integrations, interface operations, or digital technology initiatives involving SAP.
• Demonstrated experience working with SAP integrations, IRT/RTSM, Veeva, and external vendor interfaces in a regulated business environment.
• Technical & Operational Skills: Strong understanding of SAP Supply Chain Management functionality.
• Technical & Operational Skills: Strong understanding of integration platforms, including OpenText, Informatica, and SAP BTP.
• Technical & Operational Skills: Experience defining and tracking KPIs and service metrics for digital system health and performance.
• Technical & Operational Skills: Familiarity with validation, change control, SDLC, and GxP expectations in regulated environments.
• Collaboration & Leadership: Proven ability to influence and coordinate across business system owners, IT, SMEs, and vendors without direct line authority.
• Collaboration & Leadership: Strong stakeholder management, communication, and issue resolution skills.
• Collaboration & Leadership: Ability to translate between business needs and technical implementation considerations.

Preferred Qualifications

• Advanced degree such as a Master’s or MBA.
• Experience with dashboarding, service reporting, or integration observability tools.
• Prior exposure to clinical supply chain, clinical operations, or pharmaceutical manufacturing systems.
• Certifications in project management, IT service management, or systems integration are a plus.

Required Skills

• Clinical Supply Chain Management
• Clinical Trial Management
• Cross-Functional Leadership
• Data Analysis
• Decision Making
• IT Process Improvement
• Project Strategy
• Regulatory Compliance
• Results-Oriented
• Risk Management
• SAP Development
• SAP Management
• Strategic Planning
• Strategic Thinking
• System Integration

US and Puerto Rico Residents Only

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

Equal Employment Opportunity

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.

As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.

For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement.

Salary Range

The salary range for this role is $173,200.00 - $272,600.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

Benefits

• medical
• dental
• vision healthcare and other insurance benefits (for employee and family)
• retirement benefits, including 401(k)
• paid holidays
• vacation
• compassionate and sick days

Employment Details

• Employee Status: Regular
• Relocation: No relocation
• VISA Sponsorship: No
• Travel Requirements: 10%
• Flexible Work Arrangements: Hybrid
• Shift: 1st - Day
• Valid Driving License: No
• Hazardous Material(s): n/a

Search Firm Representatives

Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Location Policies

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance.

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Company Statement

The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.