Director, Employee Experience

WTW; New York (NY); On-site; USD 113,000 - 196,000; Full time

Job summary

Willis Towers Watson in New York is seeking a Director of Employee Experience to lead digital communication and engagement strategies across HR and Total Rewards. You will connect solutions across the Employee Experience portfolio, including insights, change management, and software for employees and plan participants.

The role involves developing commercial proposals, presenting to executives, and coordinating contract terms with Procurement, Legal, and Data Privacy to deliver measurable

Qualifications

• Bachelor’s degree in HR or Business administration.
• Five years of HR generalist or consultant experience.
• Experience addressing HR challenges related to experience, engagement, change management, culture and rewards.
• Experience managing complex projects across diverse client environments and cultures.
• Experience developing and presenting employee experience strategies with measurable results.
• Experience creating proposals, budgets and plans integrating human capital solutions.
• Experience managing sales processes and negotiating contract terms with clients.

Responsibilities

• Develop commercial proposals and present to clients with measurable outcomes.
• Coordinate contract terms with Procurement, Legal, Compliance and Data Privacy teams.
• Lead cross‑functional collaboration across Employee Experience offerings.
• Identify opportunities, drive cross‑selling and client growth.
• Advise executives and influence decision‑making.

Skills

HR Generalist

Change Management

Employee Experience

Client Engagement

Proposal Development

Education

Bachelor’s degree in HR/Business

Job description

Description

WTW is a leading global advisory, broking and solutions company that provides data-driven, insight-led solutions in the areas of people, risk and capital. Utilizing the global view and local expertise of our approximately 47,000 colleagues serving more than 140 countries and markets, we help organizations sharpen strategies, enhance resilience, motivate workforces and maximize performance. We design and deliver solutions that manage risk, optimize benefits, cultivate talent and expand the power of capital to protect and strengthen institutions and individuals.

WTW is a leading global advisory, broking and solutions company that provides data-driven, insight-led solutions in the areas of people, risk and capital. Utilizing the global view and local expertise of our approximately 47,000 colleagues serving more than 140 countries and markets, we help organizations sharpen strategies, enhance resilience, motivate workforces and maximize performance. We design and deliver solutions that manage risk, optimize benefits, cultivate talent and expand the power of capital to protect and strengthen institutions and individuals.

The Business

Our Employee Experience business focuses on the provision of solutions including employee insight and listening tools, a technology platform that serves as a gateway for employees and plan participants to access their benefits and career information, communication and change management services.

The Role

Duties

• Director, Employee Experience with Willis Towers Watson US LLC in New York, NY.
• Play an active role in helping our clients with digital communication and engagement strategies, including HR and total rewards communication solutions.
• Responsible for seamlessly and intuitively connecting solutions across the WTW Employee Experience portfolio – including employee insights (listening/surveys, assessments), change management, behavior change, communications and employee experience software.
• Responsible for development and execution of measurable, results-based strategies by creating commercial proposals to clients that support changes and HR programs (including employee experience, Total Rewards communications, organization transformation, the future of work, wellbeing, benefits and culture).
• Apply knowledge about Human Resources, Total Rewards and Benefits to provide input on possible digital communication strategies.
• Strategically assesses complex client needs to shape and deliver meaningful, relevant and actionable solutions that span across WTW capabilities and services.
• Apply complex concepts into compelling and engaging commercial proposals and presentations that leverage WTW expertise, data and insights to uncover complex business opportunities.
• Maintain a close relationship with senior sellers from the Employee Experience team, as well as other areas within WTW.
• Identify business opportunities and facilitate cross‑selling to enhance client solutions and drive growth across the organization.
• Advise and influence executive-level decision‑making.
• Coordinate contract terms negotiation and signature process in collaboration with external and internal stakeholders, including Procurement, Legal, Compliance, and Data Privacy teams from WTW and its clients.
• Manage commercial processes from start to finish by coordinating and aligning with all involved parties to ensure seamless execution and follow‑up, maintaining clear and consistent communication.
• Contribute to the development of intellectual capital, new tools and approaches.
• Salary range = $113,000 to $195,500 per annum.

Qualifications

The Requirements

Requirements

• Bachelor’s degree (U.S. or foreign equivalent) in Human Resources Management, Business Administration or a related field
• Five (5) years of experience in a related Human Resources Generalist or Consultant role.
• Experience assisting clients in addressing Human Resources challenges related to employee experience, employee engagement, change management, culture, rewards and career development.
• Experience managing complex projects across diverse client environments and cultures, ensuring alignment with client goals and expectations
• Experience developing and presenting comprehensive employee experience strategies to clients, demonstrating measurable results
• Experience creating comprehensive proposals, budgets and plans that integrate various human capital solutions.
• Experience managing sales processes, including identifying opportunities, collaborating with colleagues from different areas, presenting tailored solutions to clients, negotiating contract terms, and following up on post‑sales activities to ensure client satisfaction and long‑term success.
• Experience managing complex projects on time and within budget, ensuring client satisfaction and guaranteeing technical and quality standards.
• Experience identifying and diagnosing issues, working in teams, and leveraging the resources of other related practices and colleagues to address client challenges.
• Experience implementing creative and pragmatic strategies to align employee priorities with business strategy.
• Experience presenting project proposals to executive teams.
• Experience presenting project results to executive teams.
• Experience gathering employee insights through surveys and then creating solutions to address employee perceptions.