Director Emergency Services, AVH, Full Time

highmarkhealth; Natrona Heights (PA); On-site; USD 95,000 - 135,000; Full time

Job summary

Highmark Health is seeking an experienced nursing leader to direct prehospital, trauma, and emergency services alignment with quality and safety goals. You will guide strategic planning, patient experience, and interdisciplinary collaboration to drive improved outcomes.

The role emphasizes research, shared governance, and transformation leadership to optimize care delivery and operational efficiency in a complex health system.

Qualifications

• Bachelor's Degree in Nursing required.
• Current PA RN licensure or multi-state eNLC allowed.
• Preferred: MSN, CHE, national nursing certification.

Responsibilities

• Provides direction for prehospital, trauma, and emergency services as a role model and department leader.
• Leads strategic planning, goal development and implementation, and quality improvement.
• Promotes an environment of diversity and interdisciplinary teamwork.
• Coaches managers on nurse satisfaction findings and improvement opportunities.
• Oversees evidence-based nursing projects and research activities.
• Manages departmental costs within budgeted allocations and supports financial stewardship.

Skills

Nursing leadership

Strategic planning

Quality improvement

Budgeting

Interdisciplinary collaboration

Education

Bachelor's degree in Nursing

Tools

EHR systems

Quality dashboards

Job description

General Overview

Directs the operational and administrative aspects of the prehospital, trauma, and emergency services unis with respect to the AHN focus 5: Quality and Safety, Customer Service, Growth and Access, Financial Stability, People. This position is accountable to the CNO for leading and executing strategies around nursing. Additionally, this position will actively collaborate with our offices and physicians across the continuum.

Essential Responsibilities

• Provides direction for prehospital, trauma, and emergency services as a role model and department leader. Responsible for strategic planning, goal development and implementation, and continuous quality improvement
• Creates an environment that embraces cultural diversity and recognition that we are stronger as an interdisciplinary team when we embrace our differences.
• Promotes an environment of transparency with the use of visual management boards on nursing units.
• Promotes staff participation in the annual NDNQI nurse satisfaction survey. Additionally, coaches managers on identified opportunities from nurse satisfaction survey results.
• Actively participates in review and identification of opportunities of nurse quality indicators as measured by NDNQI at individual department level partnering with nurse managers.
• Benchmarks AHN-SVH performance against national best practices.
• Pursues sharing of best practices through publication, presentation at conferences and networking with other AHN leaders throughout the system.
• Performs large scale project management independently.
• Implements and monitors initiatives to recognize, reward and incentivize staff.
• Actively participates in the development and communication of nursing's shared vision.
• Seeks out learning opportunities to enhance professional growth and development. Creates and updates personal professional development plan annually. Minimally meets state requirements for continuing education.
• Identifies opportunities for journal publications for self and staff.
• Participates in a research project.
• Lead and support evidence based projects & nursing research by assisting in the identification of opportunities to incorporate the scientific method into nursing practice.
• Financial stewardship: monitors, controls, and is accountable for maintaining departmental costs within budgeted allocations.
• Builds trusting and collaborates relationships with other hospital departments, patient care units, ambulance services, medical staff, patient and families, law enforcement officers, clergy, morticians, media and other health facilities.
• Utilizes a transformational leadership style to facilitate effective change management principles to drive needed improvements.
• Reviews patient satisfaction data and findings from Press Ganey and assists in coaching managers formulate improvement plan.
• Analyzes clinical service areas for operational effectiveness, using dashboards and other data sources.
• Oversees and ensures that standards of care are maintained relative to quality management, utilization review, and discharge planning.
• Accountable to ensure ongoing development and operation of Shared Governance model in all departments.
• Serves as a consultant for nurse managers and medical staff on patient care or nursing issues assisting with interpretation of Health Center policies to ensure patient needs are met.
• Through research and planning ensures patient care is delivered in accordance with the professional standards for nursing practice and is evidenced based.

Qualifications

Minimum

• Bachelor's Degree in Nursing
• Current State of PA RN licensure OR Current multi-state licensure through the enhanced Nurse Licensure Compact (eNLC).

Preferred

• MSN
• Certified Healthcare Executive (CHE)
• National Certification

Additional Employment Requirements

• Act 34 Criminal Background Clearance Certificate
• Act 33 Child Abuse Clearance Certificate
• Act 73 FBI Fingerprinting Criminal Background Clearance Certificate
• CPR certification

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of