Director Emergency Services

HCA Healthcare; San Antonio (TX); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) Plan with 100% match

Employee Stock Purchase Plan with 10%

Education assistance (tuition, student

Time Away From Work Program

Fertility and family building benefits

Dependent scholarships

Counseling services

Job summary

HCA Healthcare is seeking a Director of Emergency Services for Methodist Hospital Texsan in San Antonio. This leadership role oversees ED operations, staffing, budget, and patient experience to deliver high-quality, patient-centered care at a premier Texas facility.

The position requires an in-depth understanding of emergency medicine administration, regulatory compliance, and performance improvement. Bachelor’s in nursing is required; a Master’s is preferred, with 3–5+ years of relevant

Qualifications

• Bachelor's degree in nursing required for licensure and clinical leadership.
• Master's degree preferred with clinical leadership experience.
• 3+ years applicable experience in emergency services or hospital administration.
• 5+ years applicable experience preferred for senior leadership roles.

Responsibilities

• Provides strategic and operational leadership for the Emergency Services department.
• Oversees staffing, forecasting, budgeting, and resource allocation.
• Ensures patient safety, quality and regulatory compliance across ED operations.
• Drives patient experience initiatives and clinical outcomes.
• Collaborates with executive leadership to align department goals with organizational strategy.
• Performs other duties as assigned.

Education

Bachelor's degree in nursing

Master's Degree

3+ years applicable experience

5+ years applicable experience

Job description

This position is incentive eligible.

Introduction

Executives thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Director Emergency Services for our Methodist Hospital Texsan team where excellence creates excellence.

Benefits

Methodist Hospital Texsan, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Job Summary And Qualifications

The Director of Emergency Services ensures high quality, patient-centered care through oversight of the overall function and staffing of the unit(s) and department(s) in addition to forecasting, planning, and budget monitoring. The Director of Emergency Services fosters a culture of accountability and collaboration and supports the development and implementation of strategies, policies, and procedures in support of facility objectives.

Major Responsibilities

Quality

• Cultivates a superior clinical identity by identifying and implementing evidence-based practices to advance patient safety and quality outcomes. Ensures adherence to standards of care.
• Manages variation in clinical practice to improve efficiency, effectiveness, and cost. Ensures a culture of accountability and transparency in the provision of care.
• Stays abreast of internal/external benchmarks, accreditations, and designations and actively pursues efforts to achieve.
• Stays abreast of legal and regulatory standards and ensures compliance. Develops and implements policies, procedures, and practices in compliance with all legal/regulatory standards.
• Ensures equipment maintenance is performed regularly and according to regulatory and/or accreditation standards.
• Ensures efficient patient throughput and delivery of high quality, patient-centered care through volume forecasting, patient flow coordination, and admission/discharge planning.
• Develops care coordination policies and procedures to promote improved quality, safety, and efficiency in care. Fosters interdisciplinary communication and collaboration within and across departments and ensures staff with appropriate clinical competencies are assigned to meet patient care needs.
• Directs nursing practice and unit operations. Develops policies, procedures, and nursing standards to ensure patient and family needs are assessed, met, and evaluated.

Service

• Provides leadership in attaining and sustaining an unparalleled patient experience. Instills accountability for providing consistent, positive patient interactions that differentiate the organization as a healthcare leader.
• Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve customer/patient satisfaction. Develops and implements strategies to elevate the patient experience.
• Provides leadership to execute a strategic roadmap designed to enhance patient experience and achieve optimal outcomes.
• Collaborates with subject matter experts and patient experience leaders to ensure compliance with evidence-based practices that enhance patient experience and customer service.

People

• Fosters a culture that inspires commitment to the vision/mission/values of the organization. Ensures employees are recognized, valued, and supported. Develops and implements strategies to elevate employee engagement.
• Identifies development opportunities or training needs of individual employees and teams. Provides coaching, feedback, and training to improve performance.
• Builds a competitively superior organization through attracting, developing, engaging, and retaining talent. Ensures people with the right skills and motivations are in the right role, at the right time, to meet business needs.

Growth

• Collaborates with administrative team and physicians to enhance existing services or develop new service offerings.
• Identifies opportunities for expansion or development of new services and product lines to promote growth. Identifies stakeholder engagement strategies, technology advances, and other opportunities to drive differentiation and increase volume.

Finance

• Participates in the annual budget process, including input into department revenue and expense forecasts, staffing, and supply and equipment needs. Monitors department budget performance; identifies trends and evaluates variances in relation to established budget. Develops and implements actions to address performance gaps.
• Ensures effective labor management, including position control, scheduling excellence, productivity management, and premium pay utilization. Maintains staffing to ensure appropriate patient care.
• Manages operating expenses, including the utilization of supplies and equipment. Identifies cost reduction opportunities and implements actions to achieve savings.

Other

• Performs other duties as assigned.
• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

Education & Experience

• Bachelor's degree in nursing Required
• Master's Degree Preferred
• 3+ years applicable experience Required
• 5+ years applicable experience Preferred

Methodist Hospital Texsan is a 120-bed acute care hospital. We remain one of South Texas’s premier heart and orthopedic hospitals. We are certified in chest pain and heart failure with comprehensive cardiac services. Our orthopedic services, including the Joint Replacement Academy and the Center for Spine, hold some of the best clinical results in the industry. We achieve this by using state-of-the-art technology, such as our robotics program.

Methodist Hospital Texsan is the first hospital in San Antonio to receive the Joint Commission’s Gold Seal of Approval for Chest Pain Certification. We were awarded the Heart Care Center National Distinction of Excellence. This is the highest recognition a hospital can receive. Our ICU was awarded the Silver Beacon Award for Excellence. We are also recognized as a Level IV trauma center. Our 30 bed Inpatient Rehab Unit has received the Rehabilitation Stroke Certification from the Joint Commission. Methodist Hospital Texsan has been deemed one of Modern Healthcare’s Best Places to Work in Healthcare for 3 years in a row. We were a recipient of the 2019 Guardian of Excellence Award® by Press Ganey.

\"Bricks and mortar do not make a hospital. People do.\"- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.