Director, EMEA Professional Services

present of AI; New York (NY); On-site; USD 161,000 - 241,000; Full time

Job summary

LangChain is seeking a senior Operations leader to run professional services and customer engineering across EMEA from our London base. You will build regional programs, shape service scope and pricing alongside subscriptions, and drive staffing, delivery quality, and executive-level collaboration.

The ideal candidate brings a decade of services or consulting experience with several years of regional leadership, showing credibility with engineers and executives while guiding complex engagements.

Qualifications

• 10+ years in services or consulting
• Proven experience leading regional teams
• Ability to scope and price services with subscriptions

Responsibilities

• Lead professional services and customer engineering across EMEA
• Staff and deliver projects with high quality in a matrix organization
• Influence architects and engineers and align with executives

Skills

Services leadership

Customer engineering

Staffing planning

Delivery management

EMEA leadership

Tools

LangChain

Job description

Operations · London · FullTime · Senior level

This is a leadership role running professional services and customer engineering across EMEA for an AI developer platform company. It asks for someone who can build regional programs, sell and scope services alongside subscriptions, manage staffing and delivery quality, and lead architects and engineers through influence in a matrix. A strong candidate brings a decade of services or consulting experience with several years leading teams in the region, plus credibility with both engineers and executives.

How it fits the AI era

The work centers on helping customers move AI agents from prototypes into production, so the role sits where agent engineering meets enterprise delivery. AI tools can speed up scoping, documentation and reporting, but judging what a customer actually needs, staffing the right people and handling escalations stay human. The role also shapes how services are packaged and sold as agent adoption grows.

How it builds AI experience

The posting lists hands on work with LLM applications or agent frameworks as a nice to have, not a requirement. A candidate can build that grounding by learning the company's open source frameworks and its platform for evaluating and operating agents, since delivery work will touch those tools. Understanding how enterprises adopt AI and how agent architectures work would help in customer conversations.

Worth showing

• Services scoping and pricing
• Resource and capacity planning
• Matrix team leadership
• Agent and LLM familiarity

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About LangChain

LangChain provides an open agent engineering platform and open source frameworks for building, testing, deploying, monitoring, and governing AI agents, per the company.