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Director, Education Impact Consulting

Davita Inc.

Folsom (CA)

On-site

USD 53,000 - 193,000

Full time

7 days ago

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Job summary

A leading educational technology company based in Folsom is seeking a Director of Education Impact Consulting. This role involves leading product adoption programs and customer engagement practices throughout the PowerSchool suite. The ideal candidate will have extensive experience in customer success, demonstrating strong leadership and communication skills, while utilizing data-driven insights to enhance customer satisfaction and operational excellence.

Benefits

Comprehensive Insurance Coverage

Flexible Spending Accounts

401(k) Plan

Generous Parental Leave

Unrestricted paid time off

Tuition Reimbursement

Qualifications

10+ years of experience in Customer Success or related fields.
Experience leading and scaling teams across multi-product SAAS.
Strong understanding of customer success methodologies.

Responsibilities

Define customer engagement models and adoption best practices.
Manage and coach a high-performing team of Education Impact Consultants.
Monitor usage analytics and customer health metrics to identify risks.

Skills

Customer Success

Change Management

Team Leadership

Communication

Data Analysis

Education

Bachelor's degree

Advanced degree

Tools

Gainsight

Salesforce Lightning

life insurance, parental leave, paid time off, tuition reimbursement, 401(k)

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  A leading assessment platform to deliver and grade assessments and analyze student performance and growth.
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  Build, manage, and analyze standards-aligned curriculum maps and lesson plans.
- ContentNav
  Manage, organize, and access a complete library of high-quality, district-approved content tagged to standards and common metadata.
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  A single solution allowing educators to identify and track student needs, communicate with stakeholders, and monitor progress from one location.
- Attendance Intervention
  Tools to monitor and improve student attendance and reduce chronic absenteeism.
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  Solution to manage and track student behaviors and foster a positive learning environment.
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  Tools to streamline the hiring process, from application to onboarding.
- Employee Records
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- SmartFind Express
  A substitute management system ensuring staff coverage.
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- Allovue Manage
  K-12 financial workflows to simplify spending management for school leaders, enabling real-time tracking and adjustments.
- Allovue Budget Suite
  Comprehensive K-12 budgeting tools to allocate, manage, and track school and district funds effectively.
- Atrieve
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- BusinessPlus
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- eFinancePlus
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  Insights to track student preparedness for college and careers.
- Talent Analytics
  360-degree views of staff learning, staff needs, and data analysis to support recruitment and retention strategies.
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- SafeArrival
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Director, Education Impact Consulting Success

2025-50214

Folsom, CA

Overview

The Director, Education Impact Consulting is responsible for leading out product adoption programs and education consultative practices across the PowerSchool suite of products. This role will oversee a team of Senior Managers, Team Leads and Education Impact Consultants, developing and executing on best-in-class customer engagement, adoption best practices and ensuring customers achieve their desired outcomes and ROI.

Responsibilities

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strategic Development: Define and evolve customer engagement models, adoption best practices and cross functional interactions to support the full PowerSchool suite.
- Team Leadership: Manage, coach, and scale a high performing team of Education Impact Consultants who partner directly with customers to drive adoption of their PowerSchool products. Management across multiple levels including Senior Managers, Associate Managers, Supervisors and Individual Contributors. Driving the department towards execution against KPIs
- Cross-Functional Collaboration: Work closely with Product, Marketing, Sales and broader Customer Success/Customer Experience teams to align inter-departmental processes and customer engagement models.
- Maximize Customer Lifetime Value: Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
- Mitigate Renewal Risks: Reduce churn and drive new business growth through greater advocacy and reference ability.
- Operational Excellence: Drive adoption focused processes, tools and templates with the Success Operations team
- Data-Driven Insights: Monitor usage analytics, customer health metrics/ adoption KPI to identify risks, opportunities and areas for improvement
- Thought Leadership: Stay current with industry trends and customer success best practices
- Customer Advocacy: Partner with Customer Marketing and Product teams to surface-adoption success stories, feedback loops and references.

Qualifications

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Qualifications include:

10+ years of experience in Customer Success, Customer Experience or related fields with 4+ years in a leadership position
Experience leading and scaling teams across multi-product SAAS environments
Strong understanding of customer success methodologies, change management theory, user adoption best practices and value realization
Excellent people management, coaching and organizational skills
Exceptional communication skills, both written and verbal
Strong empathy for customers and passion for revenue and growth
Flexible approach, able to operate effectively with uncertainty and change
K12, Government, Public sector experience required
Bachelor's degree required, advanced degree a plus. Gainsight and Salesforce Lightning experience preferred

Compensation & Benefits
Compensation & Benefits

PowerSchool offers the following benefits:

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $53,100 - $192,500 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment
EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.

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