Director, eCommerce Operations

Sam's Club; Bentonville (AR); On-site; USD 110,000 - 220,000; Full time

Benefits offered by this job

Health benefits

401(k) + stock purchase

Paid time off and parental leave

Live Better U education benefit

Job summary

Walmart Inc. in Bentonville, AR is seeking a Director of eCommerce Operations to lead strategic roadmaps and drive operational excellence across site experience, content, search, personalization, cart, checkout, and post-purchase processes.

The role focuses on shaping long-term vision, elevating team capabilities, and optimizing the technology stack that supports daily operations, with a data-driven approach to growth and Member Experience. Competitive pay and performance-based bonuses offered.

Qualifications

• Experience leading cross-functional eCommerce operations teams.
• Ability to develop and implement business strategies and processes.
• Proven KPI management and driving profits.

Responsibilities

• Lead site experience roadmap and align feature strategy with cross-functional leaders.
• Design and oversee training programs for associates to ensure readiness.
• Drive automation and system integrations to scale operations.
• Analyze workflows to identify bottlenecks and implement scalable solutions.

Skills

Cross-functional leadership

P&L & KPI management

Strategy development

Project & workflow management

Leadership & communication

eCommerce operations

Job description

2101 Se Simple Savings Dr
Bentonville, AR 72712-4304

R-2700164

$110,000 - $220,000/yr

Regular/ Permanent

Position Summary

Role summary: The Director, eCommerce Operations is a critical leadership role responsible for driving operational excellence, aligning strategic initiatives and roadmaps, and ensuring the seamless execution of site experience goals. This role focuses heavily on shaping the long‑term vision, elevating team capabilities, and optimizing the technology stack that supports daily operations. About the team: The eCommerce Operations team is central to delivering a seamless site experience, driving discovery, conversion, and loyalty. This team builds a scalable, consistent, and data‑driven operating foundation to support measurable growth and enhance the Member Experience. Our team oversees site operations, content, search, personalization, cart, checkout, and post‑purchase processes. Collaborating across functions, the team implements best practices, manages workflows, and supports continuous improvement initiatives. Focused on operational excellence, it leverages data and strategic insights to optimize performance and deliver value aligned with business objectives.

What you’ll do

• StrategicRoadmapDevelopment:Leadthecreation,execution,andrefinementofthesiteexperienceroadmap.Partnerwithcross-functionalleaderstoensurestrongfeature‑strategyalignment,appropriatebusinesscasedevelopment,stackrankedprioritization.
• Training&CapabilityGovernance:Design,implement,andoverseecomprehensivetrainingprogramstoensurethatassociatesareequippedwiththenecessaryskills,knowledge,andbestpractices.
• Tools&SystemsManagement:Driveautomation,improvesystemintegrations,andensurethattechnologyinfrastructureadequatelysupportsworkflowefficiencyandscaling.
• ProcessOptimization:Continuouslyanalyzecurrentoperationalworkflowstoidentifybottlenecksandimplementscalablesolutions.

What you’ll bring

• Provenexperienceleadingcross‑functionalteamsineCommerceoperations,includingsiteoperations,product,anddigitalexperiences.
• Strongexpertiseindevelopingandimplementingbusinessstrategies,processimprovements,andoperationalframeworks.
• Demonstratedabilitytomanagekeyperformanceindicators(KPIs)anddriveresultsalignedwithprofitandlossobjectives.
• Proficiencyinprojectandworkflowmanagement,withexperiencesupportingproductroadmapsandtechnicalrequirements.
• Skilledinchangemanagementandenterpriseresourceplanningtoenhanceoperationalcapabilitiesglobally.
• Excellentleadershipandcommunicationskillstofostercollaborationandmotivateteamstowardcontinuousimprovement.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

Health benefits include medical, vision and dental coverage

Financial benefits include 401(k), stock purchase and company‑paid life insurance

Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices .

Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart .

The annual salary range for this position is $110,000.00 - $220,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Explore our benefits

Discount Card

Get 10% off

Sam's Club associates are eligible for a 10% discount card on most regular‑priced items and fresh produce in‑store and on select items at Walmart.com. Eligible after 90 days of employment.

Live Better U

100% covered

Earn a degree or in‑demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Clear Pathways

Sam’s Club has invested in the next generation of talent through in‑house training programs and community‑based organizations that cultivate opportunities for everyone.

Enjoy 401(k) matching and stock purchase plans.

Paid time off

Take a break as needed for vacation, sick leave, holidays, parental leave, and more

Medical, dental, vision, and wellness programs for you and your family

Access mental health resources and assistance programs for life’s challenges

Training, leadership programs, and clear paths to advance.

That’s just the beginning. We offer more perks specific to your work location and role.

At Sam’s Club, we’re dedicated to creating a dynamic workplace where your ideas, background, and experiences are valued.

Our associates are at the heart of everything we do, driving meaningful connections with the communities we serve and delivering exceptional value to our members.

From our commitment to promoting from within to offering opportunities that help you grow your career; Sam’s Club is a place where your potential is nurtured.