Director, E-Commerce

TieTalent; La Puente (CA); Remote; USD 110,000 - 140,000; Full time

Job summary

A leading company is seeking a dedicated Director of Ecommerce to lead their ecommerce channels. This role involves optimizing the customer journey, collaborating cross-functionally, and delivering a seamless digital experience. Candidates must have extensive ecommerce experience and a passion for the beauty industry.

Benefits

Comprehensive health, dental, and vision insurance

Flexible spending and health savings accounts

Employer paid life insurance and disability

401(k) with company match

Paid vacation and holidays

Qualifications

• 7-10+ years of experience in ecommerce management.
• At least 3 years in a leadership role.
• Strong understanding of DTC performance.

Responsibilities

• Own the site roadmap for UX and CRO improvements.
• Lead digital merchandising strategies across platforms.
• Oversee CRM roadmap focusing on customer retention.

Skills

Analytical skills

Collaboration

Digital marketing

CRM management

Merchandising

Tools

Shopify Plus

Klaviyo

Job description

2 days ago Be among the first 25 applicants

Job Summary:

We are seeking a dedicated and talented Director of Ecommerce to join our team. In this role, you will lead our D2C business across our brand-owned ecommerce channels ONESIZEBeauty.com and TikTok Shop. As the Director of Ecommerce, you'll be responsible for owning the customer journey across our owned and select third-party platforms, maximizing conversion and retention through data-driven UX/UI optimizations, sharp merchandising, and a high-impact website strategy that yields strong conversion. You will partner cross-functionally with Marketing, Creative, Operations, and Product Development to drive growth, elevate storytelling, and create a seamless digital experience for our community. This role will partner closely with Performance Marketing stakeholders within the Ecommerce team as well as third-party agencies.

About

Job Summary:

We are seeking a dedicated and talented Director of Ecommerce to join our team. In this role, you will lead our D2C business across our brand-owned ecommerce channels ONESIZEBeauty.com and TikTok Shop. As the Director of Ecommerce, you'll be responsible for owning the customer journey across our owned and select third-party platforms, maximizing conversion and retention through data-driven UX/UI optimizations, sharp merchandising, and a high-impact website strategy that yields strong conversion. You will partner cross-functionally with Marketing, Creative, Operations, and Product Development to drive growth, elevate storytelling, and create a seamless digital experience for our community. This role will partner closely with Performance Marketing stakeholders within the Ecommerce team as well as third-party agencies.

As a member of the Digital and Ecommerce team, you will collaborate with all teams cross functionally and report directly to the VP of Digital and Ecommerce.

REMOTE: This role is classified as exempt from the Fair Labor Standard Act's overtime requirement, is remote, and open to candidates based in California. The position requires working in PST hours, so candidates located on the West Coast are preferred. The work environment is primarily remote, requiring reliable internet access and a dedicated workspace free from significant distractions.

What You'll Do

Essential Job Functions

Site Optimization & Experience

• Own the site roadmap to deliver continuous UX and CRO improvements that drive conversion and LTV.
• Oversee onsite search, navigation, checkout flows, and mobile-first optimizations.
• Partner with Creative and Product Development to bring campaigns and launches to life across the site.
  
  

Merchandising

• Lead digital merchandising strategy across both ONESIZEBeauty.com and TikTok Shop, optimizing for revenue, product discovery, and storytelling.
• Manage the PDP and collection page experience - ensuring all copy, assets, and education are up-to-date, inclusive, and on-brand.
• Collaborate with Supply Chain and Retail Planning to inform demand forecasts and inventory positioning.
  
  

CRM & Retention

• Oversee the CRM roadmap - lifecycle strategy, segmentation, and execution - with a focus on growing repeat purchases and customer lifetime value.
• Mentor and coach the CRM Manager to develop strategic email and SMS strategies and plans, working closely with creative and copy teams to build brand-right and high-performing campaigns.
• Analyze and act on customer behavior, cohort performance, and A/B tests to refine messaging, timing, and audience targeting.
  
  

Cross-Functional Partnership

• Collaborate with Brand Marketing, Paid Media, and Product Development to align launches, promotions, and evergreen storytelling.
• Liaise with external platforms (e.g., TikTok Shop) and internal Ops teams to ensure smooth fulfillment and inventory accuracy.
• Champion the voice of the digital customer across the organization.
  
  

What You'll Bring

To excel in this role, you must meet the following qualifications. Reasonable accommodations can be made to support individuals with disabilities in performing essential functions.

• 7-10+ years of experience in ecommerce, with at least 3 years in a leadership role.
• Proven track record of owning DTC site performance and CRM programs.
• Strong understanding of digital merchandising and consumer behavior.
• Experience with Shopify Plus, Klaviyo, and third-party commerce platforms like TikTok Shop.
• Highly analytical, with the ability to derive insights and drive action from data.
• Passion for beauty, inclusivity, and building community through brand experiences.
• Collaborative leader who thrives in a fast-paced, high-growth, and mission-driven environment.
  
  

Team Leadership & Oversight

The Customer Retention Management Manager will report to this job.

Physical Requirements

This role requires the following physical capabilities:

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods standing, bending, stooping, and reaching
• Must be able to focus on detailed work for extended periods, which may lead to eye strain or fatigue.
• Must be able to perform tasks that require fine motor skills, including typing and using a mouse.
• Must be able to work in a fast-paced, often time-sensitive environment.
  
  

Why You'll Love Us

At Luxury Brand Partners, we are more than just a team - we are a vibrant community of creative thinkers and beauty enthusiasts dedicated to shaping the future of luxury in the beauty industry. As the parent company for renowned brands like IGK, R+Co, and ONE/SIZE Beauty, we pride ourselves on fostering innovation, authenticity, and excellence. Together, we collaborate to deliver exceptional products and experiences that empower our customers and elevate the standards of luxury beauty.

Here's What You Can Look Forward To

Health and Wellness Benefits

• Comprehensive health, dental, and vision insurance along with additional ancillary benefits
• Flexible spending and health savings accounts (FSA/HSA)
• Employer paid life insurance coverage with optional supplemental life insurance available
• Employer paid long-term and short-term disability
• Access to Employee Assistance Program (EAP)
  
  

Work-Life Balance

• Starting with 10 vacation days, 4 fixed personal days and 5 sick days (unless state law requires otherwise, in which case we will comply with state law)
• Twelve paid holidays
• Paid parental leave
• Summer Fridays between Memorial Day & Labor Day
  
  

Financial Security

• Compensation commensurate with industry standards and your qualifications
• 401(k) with company match
• Monthly technology allowance
• Eligible for annual discretionary bonus
  
  

Employee Perks

• Quarterly sample boxes featuring our brands products
• Employee referral program with rewards
  
  

If you're ready to make an impact and grow with us, we'd love to hear from you!

For Posting Purposes Only

The salary range provided for this position is intended to be a general guideline. Actual compensation may vary depending on factors such as your qualifications, experience, and geographic location.

We do not accept unsolicited assistance from headhunters or recruitment firms. Any resumes or profiles submitted without a valid, signed agreement approved by Luxury Brand Partners, will become the property of our company, and no fee will be paid if the candidate is hired based on an unsolicited referral.

The role will generally accept applications for at least seven calendar days from the posting date or as long as the job remains posted.

Luxury Brand Partners, LLC participates in E-Verify. What is E-Verify? (PDF). Also, see E-Verify Right to Work (PDF).

Nice-to-have skills

• UI
• La Puente, California
  
  

Work experience

• Digital specialist
• Social Media
• Marketing Project Manager
  
  

Languages

• English

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Technology, Information and Internet

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