Director, Donation Operations Education and Training

LiveOnNY

New York (NY)

On-site

USD 120,000 - 150,000

Full time

14 days+

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Benefits offered by this job

403(b) plan

Medical/Vision/Dental

Tuition reimbursement

Paid time Off

Pet Insurance

Life Insurance

Disability Insurance

Cellular plan discounts

Auto Insurance discounts

Job summary

LiveOnNY is seeking a Director of Donation Operations Education and Training to lead enterprise education, training strategy, and competency frameworks across regulated donation operations. You will collaborate with department leaders to ensure CMS/OPTN/NY regulatory alignment and audit readiness while advancing workforce development.

The role requires senior leadership experience, extensive LMS expertise, and a commitment to adult-learning principles in a high-stakes healthcare setting.

Qualifications

Ten years designing, governing, and directing education/training in healthcare or regulated environments.
Five+ years in a senior leadership role directing education programs.
Extensive LMS experience supporting compliance and workforce readiness.

Responsibilities

Direct enterprise education and training strategy with leadership collaboration.
Ensure programs align with CMS/OPTN/OSHA and other requirements; be auditable.
Oversee curriculum design across onboarding, competency, continuing education, and leadership.
Develop and govern learning pathways and competency frameworks with SMEs.
Define metrics to evaluate training effectiveness and regulatory readiness.
Lead managers and staff; foster continuous improvement and accountability.
Oversee LMS and learning tech; ensure audit readiness and complete records.

Skills

LMS governance

Adult learning theory

Instructional design

Regulatory knowledge

Leadership

Curriculum development

Performance improvement

Education

Bachelor’s or Master’s in instructional design or related field

Tools

Simulation-based learning

Data-driven training evaluation

Job description

Overview

Ready for a Life-Changing Career? Join LiveOnNY and Make a Lasting Impact

LiveOnNY is a federally designated organ procurement organization (OPO) dedicated to honoring, saving, and transforming lives through organ and tissue donation. As a member of our team, you’ll be part of a mission-driven nonprofit organization working alongside more than 100 hospitals to support organ and tissue donors and their families—helping to bring the gift of life to those on the national transplant waitlist.

Serving a vibrant and diverse population of 13 million across New York City and the counties of Nassau, Suffolk, Westchester, Orange, Putnam, Dutchess, and Rockland, LiveOnNY is proud to be one of the highest-performing OPOs in the country. Over the past three years, we’ve seen a 70% increase in organ donation—driven by the compassion and generosity of New Yorkers.

Explore a career where your work truly matters. At LiveOnNY, you’ll grow professionally while helping others live on.

The Director, Donation Operations Education and Training provides enterprise leadership and strategic direction for LiveOnNY’s donation operations education, training, and competency framework. This role directs education and training activities as a result of collaboration with department leadership, material function leadership, and subject matter experts, ensuring alignment with donation and donor safety, regulatory compliance, workforce readiness, and donation performance outcomes for a federally designated Organ Procurement Organization (OPO). This position supports the establishment and enforcement of a prescriptive, audit-ready education and competency system aligned with CMS OPO Conditions for Coverage, OPTN policies, federal and state law, and LiveOnNY’s operational strategy.

Responsibilities

1. Enterprise Education & Training Strategy

Direct education and training strategy as a result of collaboration with department leadership, material function leadership, and subject matter experts. Translate regulatory and operational requirements into structured, measurable education and competency frameworks as directed by organizational leadership.

2. Regulatory Alignment & Compliance Direction

Direct the education and training components supporting compliance with regulatory bodies including but not limited to CMS, OPTN, NYS, FDA, OSHA, and other applicable requirements. Ensure training programs are defensible, traceable, auditable, and capable of demonstrating workforce competency during surveys, reviews, and audits.

3. Curriculum Architecture & Instructional Governance

Oversee the design and maintenance of curricula developed as directed, covering onboarding, rolespecific competency, continuing education, remediation, and leadership development. Establish instructional design standards, templates, evaluation methodologies, and documentation requirements across all learning modalities. Ensure consistent application of adult-learning theory, simulation-based education, and performance-based competency validation in accordance with approved direction.

4. Competency Frameworks & Workforce Readiness

Direct the development and governance of learning pathways and competency frameworks in collaboration with leadership and subject matter experts. Ensure competency validation is objective, repeatable, and aligned with regulatory expectations and operational requirements.

5. Measurement, Analytics & Performance Monitoring

Define metrics used to evaluate education and training effectiveness, including competency attainment and regulatory readiness indicators. Oversee evaluation methodologies and reporting that demonstrate training effectiveness and compliance support.

6. Leadership, Oversight & Team Direction

Direct, mentor, and evaluate managers and staff within Donation Operations Education and Training. Establish accountability structures, role clarity, and performance expectations across the education function. Promote a culture of continuous improvement, professional development, and regulatory adherence.

7. Learning Systems & Infrastructure

Provide senior-level oversight of the Learning Management System (LMS) and related learning technologies to ensure accuracy, reliability, and audit readiness. Approve learning technology configuration and utilization as directed in support of compliance and operational needs. Ensure training records, competency documentation, and certification evidence are complete, accurate, and readily retrievable.

8. Audit, Review & Corrective Action Support

Ensure education and training documentation is maintained in a state of continuous audit readiness. Direct education-related responses to internal and external audit requests with urgency, accuracy, and completeness. Monitor and verify completion of training-related corrective and preventive actions.

Must be available to support a 24/7 operational environment as required.

Other duties as directed.

Qualifications

EDUCATION AND/OR EXPERIENCE

Required:

Minimum of ten (10) years of experience designing, governing, and directing education and training programs in healthcare or other highly regulated environments.
Minimum of five (5) years in a senior leadership or director-level role.
Extensive experience overseeing Learning Management Systems (LMS) in support of compliance and workforce readiness.

Adult Learning & Instructional Expertise

Advanced knowledge of adult-learning theory, instructional design methodologies (ADDIE, SAM, Agile), and performance improvement principles.
Ability to translate complex clinical and operational processes into structured education solutions as directed.

Regulatory Knowledge

Understanding of regulatory requirements affecting clinical operations, including CMS, OPTN/UNOS, OSHA, HIPAA, HRSA, and applicable New York State requirements.

Preferred:

Bachelor’s or Master’s degree in instructional design, adult education, health sciences, human resources, or a related field.
Professional certifications such as CPTD/CPLP, CTP, ABTC, or equivalent.
Experience with simulation-based learning and data-supported training evaluation.

LiveOnNY offers a competitive salary & comprehensive benefaits package.