DIRECTOR, DISABILITY SERVICES PROGRAM

City of New York; New York (NY); On-site; USD 135,000 - 165,000; Full time

Job summary

City of New York’s Human Resources Administration seeks an Administrative Director of Social Services NM-II to lead the Disability Services Program, overseeing regional operations across 14 city-wide sites and ensuring accurate eligibility determinations for disability reviews.

The Director will coordinate with SSA, HASA and other divisions, manage two regional teams, drive strategic plans, and supervise staff performance, training and policy formation.

Qualifications

• A bachelor's degree from an accredited college and four years of progressively responsible experience, including one year at a managerial level.
• Education and/or experience may be equivalent to (1), but a bachelor’s degree and one year at the administrative/managerial level are required.

Responsibilities

• Oversee and manage program operations across 14 city-wide locations for efficient disability determinations.
• Direct administrative oversight of two regions headed by managers; set goals, priorities and monitor performance.
• Interface with SSA, OHA, HASA, FIA, MICSA and other divisions to coordinate policies and service delivery.
• Recruit, promote and reward staff in compliance with agency directives.
• Evaluate direct reports and provide development, coaching and performance reviews.
• Ensure staff development through training and mentoring; enforce discipline per policy.
• Formulate policies for the Disability Services Program to strengthen determinations for eligible applicants.
• Coordinate with We CARE vendor staff for SSA applications and appeals.
• Direct analytical staff in data collection and reporting to inform policy.
• Participate in labor/management meetings to ensure policy compliance.

Education

Baccalaureate degree (BA/BS) or equivalent

Job description

• Job Category: Administration & Human Resources
• Salary Band: $150,000+
• Compensation: USD 68,214 - USD 223,299

Job Description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE, BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE. OR BE IMMEDIATELY REACHABLE ON EXAM NO. 1121.

Customized Assistance Services (CAS) helps Human Resources Administration (HRA) clients with health and/or mental health problems reach the highest attainable level of functioning and self-sufficiency by providing comprehensive, integrated, individualized clinical and support services. CAS works with other components of HRA and with other governmental and non-governmental service providers to create new programs and to integrate and refine existing services so the people it serves can achieve their maximum functional capacity. CAS provides clinical expertise, recommendations, and direction to HRA in the fields of health, mental health, substance abuse and vocational rehabilitation. Under the direction of Assistant Deputy Commissioner of Disability Services and Business Strategy and Solutions, with wide latitude for independent initiative and judgment, the Administrative Director of Social Services NM-II is responsible for the Disability Services Program consisting of the former Disability Review Division and the Disability Appeals Unit located in 14 sites, including 13 HASA centers located citywide. The Director is responsible for the design, implementation and coordination of a collaborative review process for Federal Disability Benefits and Medicaid Aid to the Disabled for HRA’s disabled clients.

Customized Assistance Services (CAS) is recruiting to hire one (1) ADSS NM-II to function as Director, Disability Services Program who will:

• Oversee and manage program operations in two regions comprised of 14 city-wide locations
  to ensure efficient, high-quality delivery of eligibility determinations for disability reviews on all potentially eligible Public Assistance applicants and recipients.


• Manage CAS’ Disability Services Program, which includes administrative oversight of two regions headed by direct reports managers. Meet regularly with subordinate managers and staff to: develop strategic plans; formulate goals and objectives; set priorities; delegate responsibilities; delineate assignments and tasks, monitor progress, and ensure satisfactory performance of responsibilities and assignments.


• Interface and serve a primary liaison with SSA, OHA, HASA, FIA, MICSA and other divisions and
  government entities to inform them of the Disability Services Program’s policies and procedures and
  service delivery coordination.


• Perform administrative managerial functions related to his/her staff including:


• Recruit, promote and reward staff in compliance with Agency directives and procedures.


• Evaluate direct reports, including making recommendations for improvement and further development
  and reviews and signs off on other evaluations as required.


• Ensure staff development through training and mentoring of staff.


• Comply with the Agency’s employee discipline process and ensures the compliance of subordinate staff.


• Formulate and implements policies and procedures regarding the operation of the Disability Service
  Program, which is comprised of the former Disability Appeals Unit and the Disability
  Review Division, in order to strengthen and enhance the provision of disability determinations for all
  potentially eligible Public Assistance applicants and recipients.


• Meet regularly with designated We CARE vendor staff to ensure a smooth collaboration with
  SSA initial applications and appeals.


• Direct analytical staff in the collection and analysis of data and the preparation of reports that
  will inform policy and enhance program operations.


• Participate in labor/management meetings to comply with all policies and procedures related
  to the program.

ADMINISTRATIVE DIRECTOR OF SOC - 1005C

Qualifications

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or

2. Education and/or experience equivalent to \"1\" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in \"1\" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.