Director, Digital Merchandising (Chico's)

Okanagan Specialty Fruits Inc.; Fort Myers (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Okanagan Specialty Fruits Inc. is seeking a results-driven ecommerce director to oversee digital sales, site merchandising and profitability across our online channels. You will shape and execute the division’s conversion strategy and lead day-to-day ecommerce operations to meet brand objectives.

You will collaborate across merchandising, planning, marketing and IT to optimize the customer journey, drive traffic, and deliver top-line growth while mentoring a high-performing team.

Qualifications

• Bachelor’s degree required; Master’s preferred.
• 10+ years in Merchandising and E-commerce; 4–6 years in management.
• Broad-based business acumen and financial understanding.
• Proven ability to drive financial results.
• Excellent written and verbal communication including presentations.
• Strong cross-functional collaboration and influencing skills.

Responsibilities

• Set strategies for profitable ecommerce growth aligned with omni-channel initiatives.
• Optimize site experience to improve conversion, AOV, and revenue.
• Communicate results to leadership using data analytics.
• Own website enhancements with IT and testing teams.
• Collaborate with marketing to build site traffic plans.
• Lead omni-selling strategies and PLC meetings.
• Partner with DC and Customer Service for ecommerce operations.
• Provide brand partners with insights from web analytics.
• Lead and develop ecommerce talent.

Skills

Leadership

Cross-functional teamwork

Communication skills

Presentation skills

Influencing skills

Data analytics

Education

Bachelor’s degree, Master’s preferred

Job description

POSITION OBJECTIVE:

This position is responsible for sales, profit, site merchandising for digital business. The director develops and executes the division’s ecommerce conversion strategy to achieve financial and brand objectives. The role will be responsible for day-to-day oversight of all ecommerce activities.

FUNCTIONAL RESPONSIBILITIES:

• Responsible for setting strategies for profitable ecommerce growth across digital business consistent with the brand’s Omni-channel initiatives.
• Responsible for optimizing site experience to drive digital KPIs: conversion, AOV & revenue through merchandising tactics. Partners with Merchandising & Planning to drive product sales/profit and with focus on eCommerce exclusive businesses. Create seasonal financial goals/KPIs for the eCommerce business.
• Communicates business and consumer results to leadership and cross-functional stakeholder teams leveraging data analytics.
• Brand owner for website enhancement priorities, partner with Customer Experience, IT & multivariant testing teams to execute.
• Collaborates with marketing team to build site traffic plans that deliver topline sales targets.
• Collaborates cross functionally on integrating the Customer Mindset Calendar into PLC key meetings and execution of omni selling strategies that marry to her mindset during key times of the year.
• Partners with the DC and Customer Service for any ecommerce activities that impact operations and fulfillment (chat, changes in shipping methods, volume projections for staff planning, etc).
• Provides brand partners (merchandising, planning, product, marketing, etc) with key insights from website leveraging site/web analytics.
• Participates in all relevant PLC meetings and provide growth strategies for ecommerce in activities such as SVL and oversight in Final Buy for ecommerce exclusive business.
• Online execution of brand initiatives.
• Raises Awareness and drive digital commerce competence across the brand.
• Grows and retain E-Commerce talent for brand.
• Values individuality and the diverse talents of their team. Leads the team by communicatingexpectations, providing guidance, delivering feedback, and empowering the team to be their best.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree required - Master’s Preferred
• 10+ years’ experience in Merchandising and E-commerce and 4-6 years of management experience
• Broad based business acumen
• Strong ability to build business strategies and implement shorter-term tactical plans that are cost-effective, efficient and realistic
• Possess a clear understanding of financial measurements and how to impact them
• Demonstrate leadership ability in inspiring and motivating own team
• Demonstrated consistent ability to drive financial results and goals
• Strong interpersonal skills; excellent written and verbal communication including presentation skills
• Excel at working cross functionally – strong influencing skills

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