Director, Digital Experience & Customer Insights

Brobston Group; New York (NY); In loco; USD 150.000 - 230.000; Tempo pieno

Descrizione del lavoro

Bloomingdale's is seeking a Director of Customer Insights and Advocacy to lead the end-to-end digital customer experience. You will integrate customer insights with digital performance and business priorities to enhance discovery, engagement, conversion, and the overall online journey.

You will own sitewide experience, content strategy, analytics, and reporting, and steer campaigns and promotions with cross-functional partners.

Competenze

• Bachelor's degree required; advanced degree preferred.
• 8+ years in digital/e-commerce, customer experience, or related field.
• 3+ years of people leadership experience.
• Strong e-commerce, analytics, cross-functional influence, and stakeholder management skills.

Mansioni

• Own the sitewide digital customer experience, content strategy, analytics, and reporting.
• Lead campaigns, holiday moments, and promotions with cross-functional partners.
• Analyze customer behavior and performance to improve browse, search, discovery, and conversion.
• Represent business and merchandising needs in digital product improvements and collaborate with internal teams and external partners.
• Lead and develop a high-performing team and promote a customer-first, data-driven culture.

Conoscenze

Digital strategy

Analytics

Stakeholder management

Cross-functional influence

Formazione

Bachelor's degree

Advanced degree

Strumenti

Macy's systems

Descrizione del lavoro

Bloomingdale's is seeking a Director of Customer Insights and Advocacy to lead the end-to-end digital customer experience. You will integrate customer insights with digital performance and business priorities to enhance discovery, engagement, conversion, and the overall online journey.

You will own sitewide experience, content strategy, analytics, and reporting, and steer campaigns and promotions with cross-functional partners.