Director - Digital Communications

ccchicagocareers; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Catholic Charities of the Archdiocese of Chicago seeks a Director of Digital Communications to lead the organization’s online presence, including website, social media, email, and SMS channels. You will drive brand visibility, audience engagement, and support fundraising and advocacy efforts through integrated digital campaigns.

In this senior role, you will collaborate with internal teams and external partners to curate impactful content, optimize digital properties using SEO and analytics, and

Qualifications

• Strong CMS and website management skills with proven content strategy.
• Exceptional writing and storytelling abilities across digital channels.
• Experience delivering multi-channel digital campaigns for large organizations.

Responsibilities

• Lead digital communications strategy to support mission and fundraising.
• Oversee the public-facing website, content updates, and UX improvements.
• Manage social media, email, and SMS to boost engagement and reach.
• Collaborate with internal and external partners to publish compelling content.
• Monitor analytics, optimize campaigns, and report on performance.

Skills

WordPress

SEO

Analytics

Digital marketing tools

Writing

Editing

Storytelling

Brand consistency

Social media management

Education

BA/BS

3-5 years experience

5+ years experience

Tools

Google Analytics

SEO tools

Job description

Director -- Digital Communications

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.

Job summary

This role leads Catholic Charities' digital communications, including overseeing the website, social media, email, and SMS channels to strengthen brand awareness, increase audience engagement, and support fundraising, advocacy, and community outreach efforts.

Role Responsibilities:

• Oversee implementation of comprehensive digital communicationsstrategy that supports Catholic Charities' mission, enhance brand visibility, and drive engagement across all digital platforms. Collaborate with internal stakeholders and external partners to curate, design, and distribute compelling content that resonates with diverse audiences, including donors, clients, volunteers, and the broader community.
• Oversee theday-to-day management of the organization's public-facing website. Ensure the site is continuously updated with fresh, relevant, and visually engaging content. Use SEO best practices, analytics tools, and digital marketing strategies to increase site traffic, improve user experience, and strengthen Catholic Charities' online presence and reputation.
• Oversee implementation and delivery of vibrant social mediaprogram that reflects organizational values and outreachgoals, including a content calendar, and ensure all messaging reflects the organization's voice, values, and impact. Monitor trends and platform performance to refine strategies and grow audience reach and engagement.
• Optimize the use of email and SMS platforms to support fundraising, advocacy, and programmatic outreach. Create and manage an integrated communications calendar that aligns with key campaigns and organizational priorities. Ensure all communications are timely, targeted, and aligned with Catholic Charities' objectives to enhance visibility, donor engagement, and community impact.
• Build strong partnershipsand collaborate deeplyacross CCACdepartments to ensure digital communications reflect current initiatives, events, and strategic priorities. Stay informed of emerging trends, tools, and technologies in digital communications and marketing. Promote a culture of innovation and continuous improvement by integrating new approaches and best practices into the digital strategy.
• Performs other duties as assigned.

Team Member Responsibilities:

• Exhibit alignment with the team's clear goals that are mission-focused, grounded in Catholic Charities history, and tied to action.
• Contribute to a joy-filled culture built upon respect and inclusion, team pride, and community spirit.
• Collaborate effectively to support excellent process, accountability, and constructive conflict.
• Demonstrate a commitment to growth through learning, forgiveness, and reflection.

Living Our Values:

• Courageous Compassion: Welcome and serve all with an open heart, empathic listening, and a commitment to radical hospitality.
• Solidarity: Embrace shared humanity by celebrating and giving voice to our differences and choosing the path of collaboration and inclusion.
• Faith-filled Hope and Joy: Uplift each other in times of darkness and celebrate together in times of light, leaning in with humility, humor, and hope.
• Meaningful and Measurable Impact: Meet human need with love, balance immediate action with lasting change, and act with accountability through dialogue, analyses, and reflection.

Qualifications and Skills

Minimum:

• Strong skills in content management systems (e.g., WordPress), SEO, analytics, and digital marketing tools; Excellent writing, editing, and storytelling abilities with attention to brand consistency and audience engagement; Proven success managing websites, social media platforms, and digital campaigns for complex organizations. Familiarity with digital and social media platforms required.

Preferred:

• Passion for mission-driven work and alignment with Catholic Charities' purpose and values. Graphic design skills, including the ability to create simple, engaging graphics for social media and other digital platforms, as well as polished PowerPoint presentations, a plus.

Education and Experience

MinimumBachelor's Degree in Arts/Sciences (BA/BS) and 3-5 yearsrelevant experience

PreferredBachelor's Degree in Arts/Sciences (BA/BS) and 5+ yearsrelevant experience

Physical Requirements

• X Kneel and move from sitting, bending, kneeling, or standing multiple times a day
• X Lift up to 25 pounds
• X Push and pull up to 25 pounds
• X Climb up and down three (3) or more flights of stairs

Additional Requirements

• X Background check, including any program specific requirements