Director, Desktop Services

The Travelers Indemnity Company; Hartford, Northern (CT, KY); On-site; USD 109,000 - 180,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

Pension Plan

Paid Time Off: 20 days + 9 holidays

Wellness Program

Volunteer Matching

Job summary

The Travelers Indemnity Company in Hartford, CT is seeking a Senior Desktop Services Manager to lead regional support and projects. You will plan, organize, and direct desktop services initiatives across multiple sites with a hybrid schedule (3 days on site, 2 days remote).

Ideal candidates have 5+ years in customer-facing IT support and 5 years managing technical teams, with strong communication and HR policy understanding. The role offers comprehensive benefits and growth opportunities.

Qualifications

• 3 years of customer facing end user Technology support experience.
• Previous managerial experience.
• Active Driver's License.

Responsibilities

• Determine the strategic direction for the services and functions performed by regional staff and for controlling the processes, training and support tools.
• Accountable for all operational and human resource functions for staff in their assigned region including but not limited to managing travel, overtime, and regional expenses.
• Involved in organizational and technical decisions for Desktop Services that impact the availability, integrity, performance and timeliness of services provided.
• Establishes and maintains effective partnerships with customers and corporate IT areas.
• Provides sound direction in managing Desktop Services activities in order to reduce potential impact on corporate profitability and expense reduction efforts.
• Perform other duties as assigned.

Skills

Customer facing support

Managing technical teams

Effective communication

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$109,300.00 - $180,200.00

Target Openings

1

What Is the Opportunity?

Responsible for planning, organizing, directing and controlling the support and project initiatives of Desktop Services within the designated region. This position works a hybrid work schedule. The selected candidate will need to work a hybrid work schedule of 3 days onsite 2 days remote from either the St. Paul, MN; Hunt Valley, MD; or Hartford, CT.

What Will You Do?

• Responsible for determining the strategic direction for the services and functions performed by regional staff and for controlling the processes, training and support tools.
• Accountable for all operational and human resource functions for staff in their assigned region including but not limited to managing travel, overtime, and regional expenses.
• Involved in organizational and technical decisions for Desktop Services that impact the availability, integrity, performance and timeliness of services provided.
• Establishes and maintains effective partnerships with customers and corporate IT areas.
• Provides sound direction in managing Desktop Services activities in order to reduce potential impact on corporate profitability and expense reduction efforts.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• 5 or more years of customer facing end user Technology support experience.
• 5 years of experience managing technical teams.
• Possesses conceptual knowledge of current voice and data technologies within Travelers.
• Demonstrates a thorough understanding of the business environment and the impact of technology decisions on that environment.
• Demonstrates a solid understanding of corporate human resource policies and procedures.
• Able to communicate effectively with all levels of management.
• Demonstrates a solid understanding and accountability of the impact of each decision on our business customers and the corporation.
• Able to adjust priorities in a dynamic fashion to account for changes in the business.

What is a Must Have?

• 3 years of customer facing end user Technology support experience.
• Previous managerial experience.
• Active Driver's License.

What Is in It for You?

• Health Insurance:Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement:Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off:Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program:The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement:We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.