Associate IT Ops Specialist 3rd shift

Travelers Canada; Omaha (NE); On-site; USD 58,000 - 96,000; Full time

Benefits offered by this job

Health Insurance

Retirement match

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

Travelers is seeking an IT Operations professional in Omaha, NE to provide support for Host, Distributed, Network, Voice, and Printing environments. You will resolve incidents with guidance from senior staff and ensure high levels of service to IT Operations and business users.

The role may require 24/7 coverage, on-call duties, and potential shifts on weekends. A high school diploma is required, with strong emphasis on independent work and collaboration within a team.

Qualifications

• 1 year experience in at least one technology (Distributed/Network/Host/Voice).
• Ability to provide quality customer service.
• Working knowledge of at least one product/tool in one discipline.
• Willingness to work in a 24/7 operation and be available for on-call support.
• Comfort with hardware/software installations and upgrades.

Responsibilities

• Provides support for at least one product/tool in Host, Distributed, Network, Voice and Printing environments.
• Resolves incidents and issues with direction from senior specialists and management.
• Delivers quality customer service to IT Operations and business customers.
• Assists senior team members with complex problems when escalated.
• Executes changes to Host/Distributed/Network/Output Processing including installs and upgrades.

Skills

1 year experience in technology

Customer service

Technical knowledge

Team collaboration

Education

High School Diploma

Tools

Host systems

Networking

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category Technology Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

• Salary Range $57,900.00 - $95,600.00
• Target Openings 1

What Is the Opportunity?

Provides support surrounding Host, Distributed, Network, Voice technologies or Print Center Operations. The incumbent applies experience and technical expertise to ensure high level of customer service and satisfaction, product quality, and timeliness of product, technical and/or business deliverables. The incumbent has technical background in one of the four disciplines and is proficient in supporting at least one product and/or tool. This is a 3rd shift/weekend worksite essential position that is based in our Omaha, NE office. Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role.

What Will You Do?

• Provides support for at least one product and/or tool in the Host, Distributed, Network, Voice and Printing environments.
• Resolves incidents and issues associated with Host, Distributed, Network, Voice, Tape and/or Output Processing products and/or tools with direction from senior specialists and/or management and escalates incidents/problems when necessary by following established processes and procedures.
• Provides quality customer service to all areas within IT Operations as well as the entire IT organization and business customers.
• Provides technical assistance to senior team members when complex problems and/or issues are escalated.
• Executes changes relating to Host, Distributed, Network, Output Processing or Voice to include product database administration, hardware and software installations, upgrades, removals, reconfigurations, repairs and/or re-cabling.
• Position may be in a 24/7 operation and require alternative work schedules.
• Position may require on-call support.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• 1 year experience in at least one technology, Distributed, Network, Host, and/or Voice.
• Prior technical experience in operations.
• Technical Knowledge: Ability to be proficient in at least one product, tool and/or process in one discipline.
• Able to resolve routine problems with some supervisory direction.
• Position may require a working knowledge of at least one aspect of output processing, printing, assembly, and USPS pre-processing, as well as knowledge of output quality and document integrity control systems.
• Value People: Demonstrates a balanced view of own strengths and weaknesses. Leverages strengths and works to improve in or manage areas of weakness.
• Business Knowledge and Partnership: Has a fundamental working knowledge of both the business area of assignment and how IT impacts specific business areas as it relates to job responsibilities.
• Execution: The individual must be able to initiate solutions to routine technical problems and deficiencies.
• Must be able to resolve less complex problems in at least one discipline.
• Escalate problems to management and involve expert technicians when the situation warrants according to established procedures.
• Continuous Improvement Mindset: Presents new ideas to automate manual processes for improving processing integrity and increase environmental stability and reliability.
• Candid Collaboration and Communications: Good written and oral communication skills. Works well in a team environment.
• Speed and Flexibility: Adapts well to changing priorities. Able to complete routine tasks within established timelines.

What is a Must Have?

• High school diploma or equivalent.
• Able to work independently.

What Is in It for You?

• Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

• Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Travelers has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland.

Explore Life at Travelers

Open to all employees, our 10 Diversity Networks celebrate culture and communities and create spaces for all employees through powerful forums for dialogue and support.

Travelers has been recognized by organizations such as G.I. Jobs and Military Times.

Our employees are valuable assets to their hometowns, volunteering for important causes each year.

Imagine other opportunities here.