Director, Design

Eltropy; Santa Clara (CA); On-site; USD 200,000 - 325,000; Full time

Job summary

Eltropy is hiring a Director of Design in Santa Clara, CA to redefine how products are built through AI-powered workflows. The ideal candidate will lead a team of designers and collaborate closely with Product and Engineering to design solutions that enhance real-world workflows.

We seek a professional with over 10 years in Product Design, especially in B2B SaaS. This role involves strategic leadership, influencing product direction, and ensuring high-quality output that meets customer needs.

Qualifications

• 10+ years in Product Design with 3+ years in leadership.
• Strong experience in B2B SaaS and complex workflow products.
• Proven ability to build products that customers love.

Responsibilities

• Define and drive design strategy aligned with an AI-native product vision.
• Lead the shift from UI-driven design to AI-native experiences.
• Partner with Product, Engineering, and AI teams to shape product direction.

Skills

10+ years in Product Design

Leadership experience

Experience in B2B SaaS

Experience designing AI-first products

Job description

Location: Onsite in Santa Clara, CA (Monday-Thursday)

Total Compensation: $200,000-$325,000

About The Role

Eltropy is hiring a Director of Design to lead the evolution of our Agentic AI platform into an AI-native, agent-driven system.

This is not a traditional UX role. You will redefine how products are built by shifting from screens and flows to AI-powered workflows, automation, and human and AI collaboration.

You will partner closely with Product and Engineering, lead a team of 5 designers in India, and work directly with customers to design solutions grounded in real-world workflows.

Key Responsibilities

Design Strategy and Leadership

• Define and drive design strategy aligned with an AI-native product vision
• Elevate design from execution to a core product and decision-making function

AI-First Product Leadership

• Lead the shift from UI-driven design to AI-native experiences including agents, copilots, and automation
• Define how AI shows up in the product including workflows, decisioning, and human oversight
• Establish principles for trust, transparency, and control in AI experiences
• Drive adoption of AI tools and workflows within the design team

Team Leadership

• Lead and develop a team of 5 designers in India
• Raise the bar on quality, ownership, and product thinking
• Build a culture of speed, accountability, and strong craft

Customer and Cross-Functional Leadership

• Partner with Product, Engineering, and AI teams to shape product direction
• Work directly with customers to understand workflows and co-create solutions
• Influence roadmap and present design direction to executive stakeholders

What We’re Looking For

• 10+ years in Product Design with 3+ years in leadership
• Strong experience in B2B SaaS and complex workflow products
• Proven ability to build products that customers love
• Experience designing AI-first or AI-enabled products

  What Success Looks Like

  • AI is built into workflows in a way that feels natural, useful, and trusted
  • Customers love the product and see clear operational impact
  • Design is a core driver of product strategy
  • The team operates with high ownership, speed, and quality

  About Eltropy

  Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world‑class digital communications platform, community financial institutions can improve operations, engagement, and productivity. Community Banks and Credit Unions use Eltropy to communicate with consumers via text, video, secure chat, co‑browsing, screen sharing, and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing, and other contact center capabilities.

  Eltropy Values

  • Customers are our North Star
  • No Fear – Tell the truth
  • Team of Owners

  Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.