Director, Data Center Services

City of New York; New York (NY); On-site; USD 83,000 - 190,000; Full time

Job summary

The City of New York’s Office of Technology and Innovation (OTI) is hiring a Director, Data Center Services in Brooklyn. You will oversee server farms, DMZ, and load balancers, ensuring uptime and BOM funding across upgrades.

Responsibilities include leading meetings, planning budgets, securing resources, and maintaining security/compliance for data center facilities.

Qualifications

• Bachelor's degree with 24 credits in voice and/or data telecommunications or related field plus four years of relevant experience.
• Associate degree with 12 credits in telecommunications plus five years of relevant experience.
• Education/experience equivalent to the first option with prerequisites met.

Responsibilities

• Manage Server Farm, DMZ, and load balancer devices end-to-end.
• Create BOM and budget documents with resources for upgrades.
• Maintain multi-year device upgrade list and schedules.
• Lead regular meetings to gather input and feedback.
• Oversee data center space, power, and hardware provisioning.
• Enforce data center security standards and audits.
• Monitor cooling, airflow, and energy efficiency.
• Coordinate maintenance and disaster recovery operations.

Skills

Analytical skills

Planning

Operational management

Technical expertise

Administrative experience

Education

Baccalaureate + 24 telecom credits

Associate degree + 5 years exp in telecom

Education/experience equivalent to option 1

Job description

• Salary Band: $150,000+
• Compensation: USD 83,718 - USD 190,000

Job Description

FOR CURRENT OTI EMPLOYEES ONLY

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.

The successful candidate will serve as a Director, Data Center Services reporting to the Infrastructure Management division.

• Manage Server Farm, DMZ, and load balancer network devices over their life cycle from end-to-end, and ensure BOM requests are distributed to meet committed SLAs.
• Create budget approval documents (CP) and bills of material (BOM) with internal and external resources to fund end-to-end equipment upgrades and technology refreshes.
• Maintain and update the multi-year device upgrade list year-to-year.
• Conduct regular 1:1 and team meetings to gather input and feedback for improving group functions.
• Assess team training needs and secure funding or resources for provisioning.
• Provide escalation support for the Operations team during support calls and train staff on repetitive issues.
• Lead and manage proof-of-concept (POC) ideas, deploy test scenarios, and secure required legal approvals.
• Oversee physical rack space, power allocation, and hardware provisioning across data center facilities to ensure optimal infrastructure capacity and uptime.
• Enforce robust data center security standards, compliance audits, and access control protocols for all server rooms and hardware assets.
• Monitor environmental metrics such as cooling, airflow, and temperature to maintain optimal operating conditions and energy efficiency within the server facilities.
• Coordinate with facilities management and vendors to schedule critical maintenance, hardware replacements, and emergency disaster recovery operations.

HOURS/SHIFT

Day - Due to the necessary management duties of this position in a 24/7 operation, the candidate may be required to be on call and work various shifts such as weekends and/or nights/evenings.

WORK LOCATION

Brooklyn, NY

Qualifications

1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or
2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or
3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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