Director, Data Center Facilities Services - Michigan

Oracle; Michigan; On-site; USD 160,000 - 260,000; Full time

Job summary

Oracle in Michigan is seeking a Data Center Facilities Operations & Services Director to lead a 24/7 mission‑critical facilities operations team at the Saline Township data center. The role focuses on maintenance execution, vendor oversight, and continuous improvement to ensure uptime and reliability.

The position requires extensive leadership across mechanical and electrical service domains, with a proven track record in 24/7 environments, governance, safety, and process standardization.

Qualifications

• 7‑10+ years of experience in facilities operations, maintenance leadership, technical services, or mission‑critical infrastructure environments.
• 5+ years of experience leading managers, service teams, or vendor organizations in data‑center, utilities, industrial plants, health‑care, telecom, manufacturing, or similar uptime‑critical environments.
• Strong knowledge of critical mechanical and electrical infrastructure, including cooling systems, HVAC, power distribution, backup generation, UPS, switchgear, and related maintenance and service workflows.
• Proven experience leading maintenance execution, vendor performance, service operations, and restoration support in 24/7 operating environments.
• Experience establishing performance metrics, operational governance, and standardized service practices across multiple teams, functions, or sites.
• Familiarity with CMMS, BMS, EPMS, SCADA, DCIM, and other systems supporting service planning, execution, and monitoring.
• Experience supporting commissioning, turnover, lifecycle replacement, or operational acceptance activities is preferred.
• Bachelor’s degree in Engineering, Facilities Management, Operations, or related field preferred; equivalent technical and leadership experience also valued.

Responsibilities

• Lead the Facilities Operations Services organization responsible for maintenance execution, operational support, and field service readiness across mission‑critical data center environments.
• Provide leadership and direction to senior service managers across mechanical, electrical, and other facilities service functions, ensuring alignment in execution standards, priorities, technician performance, and service delivery expectations.
• Own service delivery performance across preventive and corrective maintenance, inspections, restoration support, lifecycle service activities, and vendor‑delivered work.
• Drive the strategy and operating model to expand in‑house self‑perform maintenance capability, improving control, consistency, response readiness, and long‑term service quality.
• Ensure consistency in work execution, documentation, escalation management, backlog reduction, response quality, and service readiness across all supported sites.
• Track operational KPIs including maintenance completion, backlog health, MTTR, repeat failures, vendor performance, SLA attainment, corrective action closure, technician productivity, and service quality metrics.
• Ensure strong contractor and vendor management practices, including performance oversight, service quality, compliance, safety adherence, cost control, and issue escalation.
• Partner closely with site operations, plant leadership, engineering, reliability, commissioning, construction, and deployment teams to ensure service activities support safe operations, maintainability, and uptime protection.
• Lead service‑related incident support and recovery coordination for major mechanical, electrical, or integrated facility events, ensuring clear communication, disciplined response, and sustained follow‑through on corrective actions.
• Drive standardization of service procedures, execution models, planning practices, reporting, staffing approaches, and governance mechanisms across service teams.
• Champion safety and compliance across all service operations, including electrical safety, LOTO, contractor safety controls, environmental requirements, procedural discipline, and safe execution in a 24/7 mission‑critical environment.
• Support workforce planning, staffing strategy, succession planning, technician capability development, and leadership coaching across service organizations.
• Identify systemic risks and recurring operational issues, then drive continuous improvement initiatives that improve service reliability, execution consistency, efficiency, and field readiness.
• Provide regular updates to senior leadership on service performance, operational risk, resource needs, and continuous improvement initiatives.

Skills

Leadership

Vendor management

Operational discipline

Communication

Analytics

Education

Bachelor's degree in Engineering or related field

Tools

CMMS

BMS

EPMS

SCADA

DCIM

Job description

Data Center Facilities Operations & Services Director

Full‑time on‑site position at Oracle’s new Michigan AI data center located in Saline Township, 35 miles southwest of Ann Arbor, Michigan. Relocation assistance may be provided as per Oracle’s relocation policies.

Responsibilities

• Lead the Facilities Operations Services organization responsible for maintenance execution, operational support, and field service readiness across mission‑critical data center environments.
• Provide leadership and direction to senior service managers across mechanical, electrical, and other facilities service functions, ensuring alignment in execution standards, priorities, technician performance, and service delivery expectations.
• Own service delivery performance across preventive and corrective maintenance, inspections, restoration support, lifecycle service activities, and vendor‑delivered work.
• Drive the strategy and operating model to expand in‑house self‑perform maintenance capability, improving control, consistency, response readiness, and long‑term service quality.
• Ensure consistency in work execution, documentation, escalation management, backlog reduction, response quality, and service readiness across all supported sites.
• Track operational KPIs including maintenance completion, backlog health, MTTR, repeat failures, vendor performance, SLA attainment, corrective action closure, technician productivity, and service quality metrics.
• Ensure strong contractor and vendor management practices, including performance oversight, service quality, compliance, safety adherence, cost control, and issue escalation.
• Partner closely with site operations, plant leadership, engineering, reliability, commissioning, construction, and deployment teams to ensure service activities support safe operations, maintainability, and uptime protection.
• Lead service‑related incident support and recovery coordination for major mechanical, electrical, or integrated facility events, ensuring clear communication, disciplined response, and sustained follow‑through on corrective actions.
• Drive standardization of service procedures, execution models, planning practices, reporting, staffing approaches, and governance mechanisms across service teams.
• Champion safety and compliance across all service operations, including electrical safety, LOTO, contractor safety controls, environmental requirements, procedural discipline, and safe execution in a 24/7 mission‑critical environment.
• Support workforce planning, staffing strategy, succession planning, technician capability development, and leadership coaching across service organizations.
• Identify systemic risks and recurring operational issues, then drive continuous improvement initiatives that improve service reliability, execution consistency, efficiency, and field readiness.
• Provide regular updates to senior leadership on service performance, operational risk, resource needs, and continuous improvement initiatives.

Qualifications

• 7‑10+ years of experience in facilities operations, maintenance leadership, technical services, or mission‑critical infrastructure environments.
• 5+ years of experience leading managers, service teams, or vendor organizations in data‑center, utilities, industrial plants, health‑care, telecom, manufacturing, or similar uptime‑critical environments.
• Strong knowledge of critical mechanical and electrical infrastructure, including cooling systems, HVAC, power distribution, backup generation, UPS, switchgear, and related maintenance and service workflows.
• Proven experience leading maintenance execution, vendor performance, service operations, and restoration support in 24/7 operating environments.
• Experience establishing performance metrics, operational governance, and standardized service practices across multiple teams, functions, or sites.
• Familiarity with CMMS, BMS, EPMS, SCADA, DCIM, and other systems supporting service planning, execution, and monitoring.
• Experience supporting commissioning, turnover, lifecycle replacement, or operational acceptance activities is preferred.
• Bachelor’s degree in Engineering, Facilities Management, Operations, or related field preferred; equivalent technical and leadership experience also valued.

Skills & Competencies

• Strong service operations leadership with a clear focus on execution quality, readiness, and uptime protection.
• Ability to lead through managers while reinforcing accountability, consistency, and operational discipline.
• Strong communication and escalation management skills in high‑pressure operational environments.
• Strong vendor management and cross‑functional coordination capability.
• Analytical and process‑oriented mindset, with the ability to turn performance data into operational improvements.
• Strong judgment in balancing safety, speed, operational risk, service continuity, and long‑term maintainability.
• Ability to build organizational capability and scale service programs across a growing global portfolio.

Equal Opportunity Employer

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.