Director, Data & AI Governance - Flex Location

UPS; Louisville (KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

UPS seeks a Director of Data & AI Governance to scale enterprise AI governance, adoption, and organizational change across the UPS network. This transformation-focused role builds the governance operating model, drives adoption, and delivers measurable business value across a federated enterprise.

The Director will own the governance framework, establish cross-functional coalitions, and accelerate responsible AI adoption with governance built into the AI lifecycle, reporting to executive

Qualifications

• Bachelor's degree in Information Systems, CS, Data Analytics, Business, Engineering, Risk Management, or related field; master's preferred.
• 10+ years in Data or AI Governance, information security, risk, information/data management, analytics, or compliance.
• 7+ years leading teams, programs, and enterprise initiatives.

Responsibilities

• Define the long-term vision and maturity roadmap for enterprise Data & AI Governance.
• Lead the governance operating model and scale AI governance across the enterprise.
• Scale AI governance from reviews and controls into an enterprise capability embedded across the AI lifecycle.
• Drive automation and workflow orchestration to improve governance effectiveness and scalability.
• Lead adoption of enterprise AI governance platforms, including IBM watsonx.governance.
• Set multi-year roadmap and OKRs for scaling governance across business units; report to executives.
• Drive change management, communications, education, and sponsorship across the organization.
• Grow AI fluency and governance awareness across the organization.
• Chair AI Review Boards and governance forums.

Skills

Data governance

AI governance

Executive communication

Strategic planning

Organizational change management

Cross-functional leadership

Stakeholder management

Program leadership

Decision-making under ambiguity

Coaching & mentoring

Education

Bachelor's degree in Information Systems, Computer Science, Data Analytics, Business, Engineering, Risk Management, or related field

Master's degree preferred

Tools

Data catalog

Metadata tools

Analytics & reporting

Cloud platforms

Data architecture concepts

AI/ML lifecycle

Job description

A transformation leader who has taken enterprise AI governance from a collection of controls to a scaled, enterprise-wide capability. 10–15+ years across Data, Analytics, Information Security, Risk & Compliance, or AI Governance, with hands-on experience standing up and scaling AI governance programs at enterprise scale. Equally comfortable shaping the operating model and driving adoption across business units as influencing executive decision-making on AI risk, governance, and adoption.

About the Role

We're hiring a Director, Data & AI Governance to lead how UPS scales AI governance, adoption, and organizational change across the enterprise. This is a transformation and adoption role first. The role helps scale responsible AI adoption across one of the world's largest logistics and supply chain enterprises. The Director owns the governance operating model and is accountable for evolving existing governance practices into a repeatable, enterprise-wide capability that enables responsible AI adoption at enterprise scale.

The Director sets the direction for the operating model, builds the cross-functional coalition needed to make it stick, and drives measurable adoption and business value. The role helps the enterprise accelerate AI adoption by making governance repeatable, scalable, and trusted. Frameworks, policies, and controls matter here—but as means to an end. The real mandate is change: scaling responsible AI practices across a large, federated enterprise and building trust in how we govern data and AI.

What You'll Own

• Define the long-term vision and maturity roadmap for enterprise Data & AI Governance.
• Define and evolve the enterprise AI governance operating model—roles, decision rights, workflows, and the target state for how governance runs at scale.
• Scale AI governance from a collection of reviews, controls, and processes into an enterprise capability embedded across the AI lifecycle.
• Drive the adoption of automation and workflow orchestration to improve governance effectiveness and scalability.
• Lead the adoption and evolution of enterprise AI governance platforms, including IBM watsonx.governance, to support governance, monitoring, and oversight.
• Set the multi-year roadmap and OKRs for scaling governance across business units, and report progress to executive leadership.

Adoption & Organizational Change

• Drive enterprise adoption of governance practices through change management, communications, education, and executive sponsorship.
• Partner with business and technology leaders to accelerate AI adoption by embedding governance into delivery and removing barriers while maintaining appropriate governance, risk, and compliance standards.
• Grow AI fluency and governance awareness across the organization.

AI Governance & Responsible AI

• Define governance approaches for emerging AI capabilities including GenAI, intelligent agents, and reusable enterprise AI assets.
• Oversee AI use case intake, risk assessment, approval, monitoring, documentation, and lifecycle management at enterprise scale.
• Establish controls for model governance, explainability, transparency, fairness, accountability, and human oversight.
• Chair AI Review Boards and executive governance forums and bring the operating model to life through them.

Risk, Compliance & Regulatory

• Track emerging AI and data regulation and translate impact into operating-model and roadmap changes.
• Partner with Legal, Privacy, Compliance, and Security to meet internal and external requirements.
• Align governance controls to NIST AI RMF, ISO/IEC 42001, and the EU AI Act.

Data Governance

• Lead enterprise data governance strategy and operating model, including stewardship, ownership, quality, metadata, lineage, lifecycle, and governance practices that support AI-ready data.
• Report governance maturity and key performance indicators to leadership.
• Build, mentor, and develop a high-performing governance team.
• Set goals, metrics, and development plans; model accountability and continuous improvement.

What You Bring

Education

• Bachelor's degree in Information Systems, Computer Science, Data Analytics, Business, Engineering, Risk Management, or a related field. Master's preferred.

Experience

• 10+ years in Data or AI Governance, Information Security, Risk, Information/Data Management, Analytics, or Compliance.
• 7+ years leading teams, programs, and enterprise initiatives.
• Proven record scaling an enterprise governance program and driving adoption and organizational change across a large, federated organization while influencing executive stakeholders.
• Experience designing operating models and implementing automation that improves quality, consistency, and team capacity.
• Direct experience working with executive leadership and governance boards.
• Experience implementing or scaling AI governance platforms such as IBM watsonx.governance or comparable solutions.
• Experience implementing frameworks aligned to NIST AI RMF, ISO/IEC 42001, and emerging AI regulation.
• Track record building executive dashboards and reporting for governance councils, review boards, or Executive Leadership Teams.

Leadership Skills

Executive communication · Strategic planning · Organizational change management · Cross-functional leadership · Stakeholder management · Program leadership · Decision-making under ambiguity · Coaching & mentoring.

Technical Skills

Data & AI governance platforms · Data catalog & metadata tools · Analytics & reporting · Cloud (Azure, AWS, GCP) · Data architecture concepts · AI/ML concepts and lifecycle management.

Additional Information for Internal Candidates:

• Must reside in Louisville, KY. Atlanta, GA., or Mahwah, NJ.
• Hybrid role requires 3 days a week in office
• No visa sponsorship provided, must be a US citizen