Director, Customer & Technical Training Services

Confidential; United States; On-site; USD 120,000 - 190,000; Full time

Job summary

Confidential is seeking a Sr. Manager of External Training Services to lead and grow the department. The role drives development, promotion, sales, and delivery of high-quality training for current and prospective clients.

Requires prior experience delivering technical training to external customers in electrical-related industries. You will oversee business development, training program management, and SME collaboration, ensuring profitable operations and scalable delivery.

Qualifications

• Post-secondary diploma or bachelor’s degree or equivalent
• 5+ years of experience in a safety or training role with an electrical background
• Knowledge of training program planning and delivery
• Understanding of electrical codes, equipment operation, and safety regulations
• Advanced proficiency in Microsoft Office applications (Word, PowerPoint, Excel)
• P&L management experience
• Strong project planning, resource management, and implementation skills

Responsibilities

• Develop and execute a strategic three-year roadmap and growth plan for the department.
• Partner with Workforce Development Team to leverage NETA training capabilities.
• Expand business with existing clients and generate new opportunities with Sales and Business Development teams.
• Address clients’ technical questions or engage SME as needed.
• Represent the company at industry events and professional associations.
• Monitor, forecast, and manage the department’s profit-and-loss performance.
• Lead and scale the external training team in response to market demand.
• Provide oversight for all external training initiatives.
• Direct and support design, development, writing, and editing of course materials and docs.
• Serve as a training instructor and deliver content when required.
• Collaborate with SMEs and instructors to develop training on electrical safety, equipment, NETA standards, and motor reliability.
• Manage inventory and logistics for training materials and resources.
• Recruit and manage qualified training instructors to ensure high-quality delivery.
• Conduct training needs analyses to identify program improvements.
• Stay current on industry standards and regulations and update programs accordingly.
• Collaborate with Quality, Safety, and Workforce Development to align training with company objectives.
• Possess a post-secondary diploma or bachelor’s degree or equivalent; 5+ years in safety/training with electrical background.
• Demonstrated knowledge of training planning and delivery.
• Thorough knowledge of electrical codes and safety regulations.
• Excellent MS Office proficiency; Access and Visio are assets.
• Strong knowledge of regulations and best practices.
• P&L management and project leadership skills.

Skills

P&L management

Project planning

MS Office suite

Electrical industry exp

Training program planning

Stakeholder collaboration

Education

Bachelor’s degree or diploma in a relevant field

Tools

MS Access

Visio

Job description

The Sr. Manager of External Training Services leads and manages the External Training Services Department and is responsible for its continued growth. The role develops, promotes, sells, and delivers consistently high-quality training programs for current clients and prospective clients.

Must have prior experience delivering technical training to external customers in the electrical testing, power services, power distribution, commissioning, utility, or industrial electrical services industry.

Business Development

• Develop and execute a strategic three-year roadmap and growth plan for the department.
• Partner with Workforce Development Team to leverage NETA training capabilities and technical expertise.
• Expand business with existing clients and generate new opportunities in partnership with the Sales and Business Development teams.
• Address clients’ technical questions directly or engage the appropriate Subject Matter Expert (SME).
• Represent Company at relevant industry events and through active participation in professional associations.

Training Program Management

• Monitor, forecast, and manage the department’s profit-and-loss performance.
• Lead and scale the external training team in response to market demand.
• Provide accountable oversight and coordination for all external training initiatives.
• Direct and support the design, development, writing, and editing of course materials and supporting documentation, including curricula, presentations, handouts, manuals, and exercises.
• Serve as a training instructor and deliver course content when required.
• Collaborate with SMEs and training instructors to develop training on electrical safety, electrical equipment, NETA standards, and motor reliability.
• Manage inventory to ensure technical resources, training materials, and supplies are available when needed.
• Plan and coordinate all logistics for training courses.
• Recruit qualified training instructors as needed to deliver course content.
• Manage training instructors and ensure consistently high-quality delivery.
• Conduct training needs analyses to assess current programs and identify opportunities for improvement.
• Stay current on industry standards and regulations, updating training programs as needed.
• Collaborate closely with the Quality, Safety, and Workforce Development departments to align training activities with company objectives and organizational responsibilities.
• A post-secondary diploma or bachelor’s degree, completion of a trade or relevant technical program, or an equivalent combination of education and relevant experience.
• 5+ years of experience in a safety or training role with an electrical background
• Demonstrated knowledge of training program planning and delivery.
• An understanding of electrical codes, electrical apparatus operation, and occupational health and safety regulations is preferred.
• Advanced proficiency in Microsoft Office applications, particularly Word, PowerPoint, and Excel; experience with Microsoft Access and Visio is considered an asset.
• Thorough knowledge of applicable regulations and industry best practices.
• P&L Management
• Excellent project planning, resource management, and implementation skills.

EQUAL OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACE

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Drug-free workplace.