Director, Customer Success & Revenue Growth

SugarAI; Denver (CO); Hybrid; USD 140,000 - 150,000; Full time

Benefits offered by this job

Excellent healthcare package

401(k) match

Unlimited Paid Time Off

Paid Parental Leave

Online Legal Services

Financial Planning Services

Discounted Pet Insurance

Corporate Benefit Program

Health and Wellness Reimbursement

Travel Discounts

Career development resources

Employee Referral Bonus

Job summary

SugarAI in Denver, CO seeks a Director, Account Management (Director, Customer Success) to lead our Americas CS team, cultivate customer advocates, and drive value through adoption and expansion. Hybrid role with in‑office at least 3 days/week.

You will mentor CSMs, manage renewal and ARR forecasting, partner with Sales, PS, Support and Marketing, and champion data‑driven customer success metrics to reduce attrition and grow total ARR.

Qualifications

• 8+ years of customer success or account management experience.
• 3+ years of people management experience.
• In-depth understanding of CRM software and the B2B SaaS industry.
• Proven renewal and ARR growth forecasting.
• Experience translating customer insights into product improvements.

Responsibilities

• Lead a team of Customer Success Managers (Americas) to develop customer advocates and drive value.
• Manage renewal and expansion motions, ensure forecast accuracy and transparency.
• Collaborate with Sales, Professional Services, Support and Marketing to drive growth.
• Maintain CRM hygiene and monitor core customer success metrics to reduce attrition.
• Coach CS teams to become revenue stewards and engage in proactive commercial conversations.

Skills

Customer success

Account management

CRM software

B2B SaaS

People management

Forecasting

Education

Bachelor's degree in Business or Marketing

Tools

Salesforce

Job description

SugarAI in Denver, CO seeks a Director, Account Management (Director, Customer Success) to lead our Americas CS team, cultivate customer advocates, and drive value through adoption and expansion. Hybrid role with in‑office at least 3 days/week.

You will mentor CSMs, manage renewal and ARR forecasting, partner with Sales, PS, Support and Marketing, and champion data‑driven customer success metrics to reduce attrition and grow total ARR.