Director, Customer Program Quality (A350 Lavatory)

Safran; Costa Mesa (CA); On-site; USD 121,000 - 190,000; Full time

Benefits offered by this job

Health care

401(k) with company match

Paid time off

Employee discounts

Job summary

Safran Cabin is seeking a Director of Customer Program Quality for the A350 Lavatory program. You will own the overall quality performance, acting as single voice for the customer and aligning Airbus expectations with our Chihuahua (CUU) manufacturing execution.

You will lead the quality interface with Airbus FAL Quality & Operations, manage KPIs and 8D/corrective actions, and drive measurable improvements in FAL findings and customer satisfaction.

Qualifications

• Bachelor's degree required; master's in engineering/business/materials mgmt preferred.
• 10+ years in quality/program/operations with 5+ years leading multi-site or customer quality.
• Prefer aerospace sector experience; fluent English; additional languages a plus.

Responsibilities

• Act as single accountability for Airbus A350 lavatory quality.
• Lead customer-facing program quality with alignment to Airbus and CUU.
• Own KPIs, NOE/QSR, 8D, and corrective actions.
• Represent Safran Cabin in performance reviews and escalations.
• Drive end-to-end quality improvements across sites.

Skills

Project management

Negotiation

Communication

Education

Bachelor's Degree

Master's in Engineering/Business/Materials Mgmt

Tools

KPI tracking tools

Root cause analysis

Data analytics

Job description

Director, Customer Program Quality (A350 Lavatory)

Job details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking.

Safran Cabin is the world's No. 1 in aircraft interiors. Safran Cabin provides innovative, smart and sustainable cabin interiors, as well as advanced water and waste management systems.

Here, you will develop your skills and grow within a community of experts who enrich your experience every day.

Here, collaboration connects our teams across the globe.

Did you know? We have probably already flown together!

Would you like to join us? Learn more about Safran Cabin here.

(Hyperlink: https://www.safran-group.com/en/companies/safran-cabin)

Reference number

2026-190788

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Quality - Quality management

Job title

Director, Customer Program Quality (A350 Lavatory)

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

Act as the single point of accountability for Airbus A350 lavatory quality performance, leading the customer-facing Program quality pillar, and ensuring measurable improvement of FAL quality performance through a strong alignment between Airbus expectations and our Chihuahua (CUU) industrial execution. Represents Quality function in Program IPT (Integrated Program Team).

Airbus Quality Leadership

• Serve as the senior Safran Cabin Quality interface to Airbus FAL Quality & Operations
• Own customer perception, trust and satisfaction
• Lead communication on:
  • Performance and KPIs
  • Non-conformities and quality escapes (NOE/QSR)
  • Root causes and 8D
  • Corrective and preventive actions
• Represent Safran Cabin in performance reviews and escalations

End-to-End Quality Performance Ownership

• Accountable for Program quality results:
  • Reduction of FAL findings
  • Elimination of recurrence
  • Improvement of Airbus operational satisfaction
• Ensure all deliverables are robust, consistent and credible before customer exposure
• Act as single voice of quality towards the customer

Customer Voice & Deliverables Governance

• Capture and structure Airbus Voice of Customer and FAL findings
• Ensure:
  • Proper prioritization and clarity of issues
  • High-quality defect characterization
• Validate all outputs coming from execution teams:
  • KPIs
  • 8D / root cause analyses
  • Action plans and closure evidence
• Guarantee compliance with Safran and Airbus standards

Contribution to Customer FAL Safran Site Manufacturing Feedback Loop Performance

• Act as the customer-side driver of the feedback loop between Airbus and our Chihuahua (CUU) location
• Ensure alignment between:
  • Customer expectations
  • Delivered analyses and actions
• Bring continuous feedback on:
  • Responsiveness
  • Robustness of solutions
  • Effectiveness of closure
• Support the transition from reactive problem-solving to defect prevention

Success Metrics

• Significant reduction of Airbus FAL findings (volume & recurrence)
• Improved Airbus Quality & Operations satisfaction
• High acceptance and robustness of 8D and corrective actions
• Measurable improvement of Safran Cabin reputation within Airbus
• Effective alignment between customer expectations and CUU execution performance

Stakeholder management & representation:

• Direct line management of 1 Program Quality Engineer based in Toulouse (KPIs, reporting, follow-up) and dotted line management of CUU External Quality
• Functional interaction with:
  • CUU Quality and Operations teams
  • Engineering and support functions
  • Airbus FAL Quality & Operations stakeholders
  • Program IPT members

Reporting to the Quality, Continuous Improvement & Risk Executive VP at Safran Cabin, you will be responsible to flow down customer program quality requirements into the organization, ensure compliance and customer satisfaction.

But what else? (advantages, specificities, etc.)

Safran Cabin is #1 worldwide for business and regional aircraft interiors.

Here, you will build your skills and grow with a community of experts to enrich yourself every day.

Here, collaboration is embodied within the diversity of our teams all around the world.

Here, we're cutting our emissions, not your ambitions.

Together, let's shape the sustainable future of aeronautics. Learn more about Safran Cabin!

Why join us?

At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

Your Benefits

Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more!

Candidate skills & requirements

Education: Bachelor's Degree required; Master's in Engineering, Business, or Materials Management preferred.

Experience: 10+ years in quality/Program/operations, with at least 5 years leading multi-site or customer quality functions, preferably in the aerospace sector.

Computer Skills: Proficient in tools for KPI tracking, reporting, root cause analysis, and data-driven quality improvement.

Other Skills: Expertise in control plans, standards of inspection, nonconformity flows, and production quality KPIs.

Strong project management, negotiation, and communication abilities.

Ability to drive change, align multiple stakeholders, and improve operational performance.

Fluent English required; fluency in French and/or Spanish is an asset.

Preferred Skills: Experience with multicultural, matrix organizations.

Familiarity with Safran and Airbus quality standards.

Leadership in complex, high-pressure environments.

Annual salary

121,100 - 190,300 USD

Job location

North America, United States, California

City (-ies)

1620 Sunflower Avenue CA 92626 Costa Mesa

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 8 years

Additional Languages preferred

English (Fluent)

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

No