Director, Customer Partner - Retail

Kyndryl; Pennsylvania; On-site; USD 162,000 - 291,000; Full time

Benefits offered by this job

Discretionary annual bonus

Comprehensive benefits package

Paid time off

Job summary

Kyndryl is seeking a senior account leader to redefine how we serve our most significant customers. You will act as the strategic architect of relationships with C-suite executives, bringing Kyndryl’s global expertise to solve complex business challenges.

In this high-impact role, you will build and execute account strategies, expand scope, and own the P&L while ensuring customer satisfaction and account integrity.

Qualifications

• Minimum of 5+ years experience running account P&L.
• Retail industry experience.
• Deep knowledge of business and technology trends and industry best practices.
• Proven experience with revenue growth, cost, profitability, trends, and risks.
• Open minded and empathetic approach in relationships with customers.
• Ability to lead with a consultative approach and articulate business value.
• Ability to operate in a fast-paced, flat organizational culture.

Responsibilities

• Be a strategic mastermind: Develop and execute cutting-edge account strategies to grow and retain Kyndryl’s most valuable accounts.
• Proactively expand scope: Generate new opportunities and expand existing work into larger scopes and new capabilities.
• Maximize renewals: Focus on selling new offerings while minimizing erosion to ensure our largest accounts flourish.
• Own the P&L: Take full charge of the account P&L, ensuring customer satisfaction, integrity and account compliance.
• Build Strategic Connections: Cultivate executive alliances: Create, maintain, and develop deep connections with top-level decision-makers.
• Orchestrate the team: Collaborate with sales team members to ensure a seamless management process from prospecting to closing.
• Partner for scale: Build a strong go-to-market pipeline with partners to join forces and conquer new deals.
• Lead with industry expertise: Use your knowledge of external best practices to provide innovative solutions that position Kyndryl as a leader.
• Deliver tailor-made solutions: Identify and qualify new opportunities to deliver bespoke services that cater to the unique needs of each customer.
• Maintain a stellar reputation: Go above and beyond to ensure account excellence and maintain total integrity in everything you do.
• Shape the future: Use your creativity and expertise to transform the future of account management.

Skills

Account P&L ownership

Retail industry experience

Business & tech trends

Revenue growth focus

Consultative selling

Executive relationship building

Education

Bachelor’s or Master’s degree

Job description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Your role: Are you ready to redefine what’s possible for Kyndryl’s most significant customers? In this high‑impact leadership role, you are the strategic architect of the relationship. You don’t just manage accounts; you revolutionize them. By building deep, trusted connections with C‑suite executives, you bring the full power of Kyndryl’s global expertise to the table to solve complex business challenges.

Join us at a unique time in our history where you can shape how our consulting practice operates today and evolves for the future.

What you will do

• Be a strategic mastermind: Develop and execute cutting‑edge account strategies to grow and retain Kyndryl’s most valuable accounts.


• Proactively expand scope: Generate new opportunities and expand existing work into larger scopes and new capabilities.


• Maximize renewals: Focus on selling new offerings while minimizing erosion to ensure our largest accounts flourish.


• Own the P&L: Take full charge of the account P&L, ensuring customer satisfaction, integrity and account compliance.


• Build Strategic Connections: Cultivate executive alliances: Create, maintain, and develop deep connections with top‑level decision‑makers.


• Orchestrate the team: Collaborate with sales team members to ensure a seamless management process from prospecting to closing.


• Partner for scale: Build a strong go‑to‑market pipeline with partners to join forces and conquer new deals.


• Lead with industry expertise: Use your knowledge of external best practices to provide innovative solutions that position Kyndryl as a leader.


• Deliver tailor‑made solutions: Identify and qualify new opportunities to deliver bespoke services that cater to the unique needs of each customer.


• Maintain a stellar reputation: Go above and beyond to ensure account excellence and maintain total integrity in everything you do.


• Shape the future: Use your creativity and expertise to transform the future of account management.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands‑on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID‑19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID‑19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are Required Skills and Experience

• Minimum of 5+ years experience running account P&L with experience managing sales process end‑to‑end


• Retail industry experience


• Deep knowledge of business and technology trends and industry best practices


• Proven experience with revenue growth, cost, profitability, trends, and risks


• Open minded and empathetic approach in relationships with customers


• Ability to lead with a consultative approach, identify and create demand across all Kyndryl capabilities, and articulate business value to customers


• Ability to operate in a fast‑paced, flat organizational culture; embrace ambiguity and drive proactive outcomes

Preferred skills and experience

• Bachelor’s degree or Master’s degree


• Sales experience in technical solutions

Compensation

The compensation range for the position in the U.S. is $161,520 to $290,760 based on a full‑time schedule. Your actual compensation may vary depending on your geography, job‑related skills and experience. For part‑time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

• California (San Francisco Bay Area): $193,920 to $348,840


• California (All Other): $177,720 to $319,800


• Colorado: $161,520 to $290,760


• Massachusetts: $161,520 to $319,800


• New York City: $193,920 to $348,840


• Washington: $177,720 to $319,800


• Washington DC: $177,720 to $319,800

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.

Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Being You. Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single‑handedly: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.

With state‑of‑the‑art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well‑being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.

Through our company‑wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non‑profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.