Director, Customer Partner - Consumer & Travel

Kyndryl Inc.; Houston (TX); Remote; USD 162,000 - 291,000; Full time

Benefits offered by this job

Discretionary bonus

Comprehensive benefits

Job summary

Kyndryl is seeking a senior account leader to strategically manage top customers, driving growth and profitability across the portfolio. You will own the P&L, build trusted executive relationships, and coordinate with sales teams to expand opportunities and ensure client success.

You’ll shape demand, lead with industry expertise, and guide cross-functional teams to deliver tailored solutions while maintaining a strong, trusted reputation across major accounts.

Qualifications

• Experience running account P&L and owning outcomes.
• Travel and transportation industry expertise.
• Strong grasp of business and technology trends and best practices.
• Experience managing the sales process from prospecting to close.
• Proven track record of revenue growth, cost control, profitability, trends and risks.
• Open-minded, empathetic approach in customer relationships.

Responsibilities

• Develop and execute account strategies to grow and retain key accounts.
• Proactively expand scope and win new opportunities.
• Maximize renewals and introduce new offerings.
• Own the account P&L and ensure customer satisfaction and compliance.
• Build executive-level relationships and lead cross-functional teams.

Skills

P&L ownership

Travel/Transportation expertise

Business & tech trends

End-to-end sales

Revenue growth & profitability

Empathetic relationships

Education

Bachelor's or Master's degree

Job description

Fully Remote

Houston (US152472)

CIO KPop-Dallas (US152527)

US152347 NO CITY (US152347) TENNESSEE D

Rochester, MN, USA

Full time

R-69571

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role

Are you ready to redefine what’s possible for Kyndryl’s most significant customers? In this high-impact leadership role, you are the strategic architect of the relationship. You don’t just manage accounts; you revolutionize them. By building deep, trusted connections with C-suite executives, you bring the full power of Kyndryl’s global expertise to the table to solve complex business challenges.

Join us at a unique time in our history where you can shape how our consulting practice operates today and evolves for the future.

What you will do

Drive Growth and Profitability

• Be a strategic mastermind: Develop and execute cutting-edge account strategies to grow and retain Kyndryl's most valuable accounts.
• Proactively expand scope: Generate new opportunities and expand existing work into larger scopes and new capabilities.
• Maximize renewals: Focus on selling new offerings while minimizing erosion to ensure our largest accounts flourish.
• Own the P&L: Take full charge of the account P&L, ensuring customer satisfaction, integrity and account compliance.

Build Strategic Connections

• Cultivate executive alliances: Create, maintain, and develop deep connections with top-level decision‑makers.
• Orchestrate the team: Collaborate with sales team members to ensure a seamless management process from prospecting to closing.
• Partner for scale: Build a strong go‑to‑market pipeline with partners to join forces and conquer new deals.
• Lead with industry expertise: Use your knowledge of external best practices to provide innovative solutions that position Kyndryl as a leader.

Deliver Excellence

• Deliver tailor‑made solutions: Identify and qualify new opportunities to deliver bespoke services that cater to the unique needs of each customer.
• Maintain a stellar reputation: Go above and beyond to ensure account excellence and maintain total integrity in everything you do.
• Shape the future: Use your creativity and expertise to transform the future of account management.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands‑on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

Required skills and experience

• Experience running account P&L
• Travel & Transportation Expertise
• Deep knowledge of business and technology trends and industry best practices
• Experience managing sales process end-to-end
• Proven experience with revenue growth, cost, profitability, trends, and risks
• Open minded and empathetic approach in relationships with customers

Preferred skills and experience

• Bachelor's degree or Master’s degree
• Sales experience in technical solutions

Compensation

The compensation range for the position in the U.S. is $161,520 to $290,760 based on a full‑time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part‑time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area): $193,920 to $348,840

California (All Other): $177,720 to $319,800

Colorado: $161,520 to $290,760

Massachusetts$161,520 to $319,800

New York City: $193,920 to $348,840

Washington: $177,720 to $319,800

Washington DC: $177,720 to $319,800

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you . Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.