Director, Customer Facing Demand Planning

Mckesson Corporation; Irving (TX); Hybrid; USD 136,000 - 227,000; Full time

Job summary

McKesson is seeking a Director of Customer Facing Demand Planning to lead a team of ~10 FTE within the Demand Planning organization. The role owns customer-level demand execution, intake of demand signals, and translation into consensus forecasts, reporting on service levels, and cross-functional collaboration.

The position emphasizes leadership, strategic program management, and a strong track record in high-volume, complex pharmaceutical distribution environments.

Qualifications

• 12+ years of professional experience and 4+ years in management.
• Bachelor's degree in Supply Chain, Business or related field.
• Proven leadership in customer-facing demand in a high-volume environment.

Responsibilities

• Manage day-to-day customer-facing demand for the assigned segment; partner with cross-functional teams.
• Execute demand signal intake; validate and enrich inputs before passing to consensus planning.
• Maintain and improve service level reporting and analytics for proactive risk management.
• Lead and develop a customer-facing demand team; drive continuous improvement and kaizen across segments.

Skills

Leadership

Demand planning

Cross-functional collaboration

Analytical thinking

Stakeholder management

Communication skills

Education

Bachelor's degree in Supply Chain or related field

Tools

Kinaxis Maestro

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Summary

The Director, Customer Facing Demand Planning sits within the demand planning organization, part of the Supply Chain Inventory Planning team and serves as the primary owner of customer– level demand execution for a n assigned segment. This role leads a team of ~10 FTE and reports to the Sr. Director of Customer Facing Demand Planning. They execute the customer-specific demand remit for the assigned segment, managing inventory position ing, and service levels at the account level, while capturing and qualifying inbound demand signals including new product launches, and translating that customer intelligence back into the consensus planning process.

Key Responsibilities

Customer Demand Execution

• Manage the day-to-day customer-facing demand function for the assigned segment, ensuring the team executes against established standards a as a high-responsiveness partner to customers and cross-functional stakeholders.
• Maintainthe sequestration and strategic customer program model for the assigned segment, ensuring inventory is accurately bucketed, program commitments are honored, and customers have reliable access to the inventory they are entitled to; oversee customer portfolio management including formulary changes, product switches, and customer-specific inventory positions.
• Direct the customer onboarding function for new accounts, ensuring inventory builds, allocation planning, and system setup are executed in a coordinated, go-live ready manner.
• Manage escalations and serve as the primary point ofescalation for customer facing communication within the assigned segment, resolving service level inquiries, and ensuring contractual requirements are tracked and met, escalating to the Sr. Director when required.
• Ensurecustomer-specific award switch execution is completed accurately and on time for the assigned accounts.

Demand Signal Intake & Translation

• Execute the demand signal intake process for the assigned segment, ensuring the team captures, validates, and enriches customer intelligence against established quality standards before passing inputs to the consensus demand planning team.
• Monitor and manage upstream demand inputs for the assignedsegment, including program changes, new launch items, promotional activity, and customer specific shifts ensuring they are ca captured proactively and reflected in the plan before they create a supply risk.
• Maintain an active working relationship with the consensus demand planning team, ensuring demand signal inputs are understood,accepted,and incorporated into the consensus forecast without delays or misalignment.

Service Level Reporting & Analytics

• Manage service level performance for assigned segment, e ensuring the team produces accurate, timely service level reports and national tracking metrics that enable proactive management of service risk.
• Conduct and direct root cause analysis on service level escalations and omits for assigned accounts, holding the team accountable to identifying precipitating events and driving remediation.
• Maintain and improve analytical capability within the team, including dashboards, data queries, and reporting tools that surface allocation and policy decisions faster and with greater accuracy.

Team Leadership, Development & Continuous Improvement

• Manage and develop a customer-facing demand team for assigned segment, holding team members accountable to performance expectations, role clarity, and the operating standards set by the Sr. Director.
• Coach and develop team members toward greater ownership and capability, providing regular feedback,identifying development opportunities, and creating visibility into advancement paths within the demand planning organization.
• Partner with theother Directors of Customer Facing Demand to drive continuous improvement efforts, share leading practice s and drive consistency across teams.
• Maintain a close pulse on team workload, capacity, andexecution quality across accounts, proactively identifying resource constraints or process gaps before they affect customer service or demand signal accura cy.

Minimum Requirement

Degree or equivalent experience. Typically requires 12+ years of professional experience and 4+ years of management experience.

Education

Bachelor’s degree in Supply Chain,Business orrelated field, or equivalent experience.

Critical Skills

• 1 2+ years insupply chain, demand planning, or customer operations roles with at least 4 years in a leadership capacity managing teams and driving cross functional outcomes.
• Elevating the quality and reliability of the demand signal entering the consensus planning process through disciplined intake governance and rigorous enrichment practices.
• Building trusted relationships with customers andcross– functional partners while maintaining the objectivity required to make hard calls on the forecast.
• Managing a high volume, operationally intensive account portfolio with precision.
• Functionalproficiency in Kinaxis Maestro or comparable advanced planning system.
• Demonstrated experience leading customer-facingteams in a complex, high-volume distribution, pharmaceutical environment, with direct accountability for service levels.
• Strong analytical and structured problem-solving skills.
• Proven ability to influence without direct authority across a matrixed organization.

Additional Skills

• St strong communication skills - ability to re present the segment credibly in leadership forums and translate operational complexity into clear strategic framing.
• Experience managing sequestration programs, or high-touch strategic customer inventory models.
• Demonstrated ability to work cross-functionally across demand planning, supply planning, and inventory management teams.
• Demonstrated ability to balance customer advocacy with the analytical disciplinerequired to challenge demand signals that do not reflect system or market reality.
• Familiar with demand planning analytics and reporting tools, including dashboards and data queries that support account-level service level management.

Physical Requirements

• Traditional office requirements. A large percentage of time performing computer-based work is required.
• Hybrid role, must live near Las Colinas office.
• Up to 25% travel.

This role is a hybrid position. The selected candidate is expected to work on-site at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business priorities.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$136,300 - $227,100

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!