Director, Customer Experience Strategy & Transformation Marketing / Marketing Remote - USA

Wiz; United States; Remote; USD 228,000 - 314,000; Full time

Job summary

Join a pioneering company redefining cloud security! As a Director of Customer Experience Strategy, you'll lead initiatives to engage C-level executives and enhance client relationships. This role offers the chance to shape the future of cloud security while driving strategic programs that impact company growth. Collaborate with cross-functional teams, cultivate valuable partnerships, and position the company as a thought leader in the industry. If you're passionate about technology and eager to make a significant impact, this opportunity is for you!

Benefits

Medical, Dental, and Vision Insurance

Home Office Setup Reimbursement

Flexible Spending Accounts

Monthly Connectivity Reimbursement

Employee Assistance Program (EAP)

Short- and Long-term Disability Insurance

401(k) Retirement Savings Plan (with employer match)

Flexible Paid Time Off

Paid Leave Programs

Qualifications

• 8+ years in strategy development and customer engagement, ideally in tech or cloud security.
• Proven track record engaging with C-level executives and understanding their needs.

Responsibilities

• Establish vision and strategy for the CxO Program, aligning with corporate goals.
• Oversee Executive Sponsorship and Business Review Programs for maximum client value.

Skills

Strategic Thinking

Communication Skills

Interpersonal Skills

Project Management

Customer Engagement

Cloud Security Knowledge

Education

Bachelor's Degree in Business

Advanced Degree (preferred)

Job description

Director, Customer Experience Strategy & Transformation

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proventrack record of success and a culture that values world-class talent.

Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

Position Overview:

As the Head of CxO Strategy and Transformation Program at Wiz, you will be responsible for developing and executing a comprehensive strategy to engage and elevate our relationships with key executives in the cloud security sector. Your primary focus will be to set the vision and direction for our CxO Program, driving strategic initiatives that enhance client engagement and value delivery with the end goal of impacting company ARR and customer voice.

Key Responsibilities:

• Vision and Strategy: Establish the overarching vision and strategy for the CxO Program, ensuring alignment with corporate goals and the evolving needs of our clients.
• Program Oversight: Oversee the Executive Sponsorship Program and Executive Business Review (EBR) Program, ensuring they deliver maximum value to our clients and foster strong relationships.
• Training and Workshops: Develop impactful training and executive workshop programs to enhance client knowledge and engagement with our offerings.
• Collaboration with VCs: Cultivate relationships with Venture Capitalists (VCs) to deepen CxO connections, ensuring mutual value and strategic alignment.
• Event and Content Oversight: Collaborate with the marketing and events teams to provide strategic oversight for C-level events and content, ensuring these initiatives align with broader business objectives.
• Thought Leadership: Position the company as a thought leader in the cloud security space, leveraging insights from CxO relationships to accelerate our pipeline and enhance the overall customer experience.
• Community Engagement: Lead the customer community engagement program, creating strategies and managing a team focused on enhancing user community initiatives, engagement, value delivery, and feedback mechanisms for user champions.
• Cross-Functional Collaboration: Ensure seamless integration between community efforts and CxO strategies, driving product adoption and user satisfaction.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field; advanced degree preferred.
• 8+ years of experience in strategy development, customer engagement, or related roles, ideally within the tech or cloud security industry.
• Proven track record in engaging with C-level executives and understanding their business needs.
• Excellent strategic thinking, communication, and interpersonal skills.
• Experience in managing cross-functional teams and initiatives.
• Strong organizational skills and the ability to drive multiple projects to successful completion.
• Passion for cloud security and technology trends.

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship .

Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location.

Health & Welfare Benefits

• Medical, dental and vision insurance
• Home Office Setup reimbursement
• Flexible Spending Accounts
• Monthly Connectivity reimbursement
• Employee Assistance Program (EAP)
• Short- and Long-term Disability Insurance
• 401(k) Retirement Savings Plan (with employer match)

Time Off

• Flexible paid time off + 11 paid holidays
• Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Compensation

Starting compensation will be determined based on various factors, including but not limited to, the candidate's job-related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process.

This role is eligible to participate in Wiz’s equity plan and may also include incentive compensation .

The annual base salary range for this full-time position is listed below.

US Base Pay Range

$228,000 — $313,500 USD

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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