Director, Customer Experience & Growth

Saint-Gobain North America; Malvern (Chester County); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health and Wellbeing benefits

401(k) with Company Match

Paid Time Off and Parental Leave

Job summary

Saint-Gobain North America is looking for a Director of Customer Experience to lead the development of a unified customer-centric approach across all brands and business units. This role is central to defining the vision, strategy, and governance for customer engagement.

The successful candidate will drive cross-functional alignment and influence marketing, sales, and service teams to enhance brand perception and strengthen loyalty through seamless experiences.

Qualifications

• 10+ years of progressive experience in customer experience or marketing.
• 7-10+ years in leadership roles with cross-functional program responsibility.
• Experience in B2B or B2B2C environments.

Responsibilities

• Define the enterprise vision for customer experience across touchpoints.
• Lead the mapping of end-to-end customer journeys.
• Establish voice-of-customer systems and performance analytics.

Skills

Customer journey mapping

CX strategy

Performance measurement

Stakeholder influencing

Education

Bachelor's Degree in Marketing or related field

Tools

CRM systems

Customer feedback tools

Job description

Saint-Gobain North America is looking for a Director of Customer Experience to lead the development of a unified customer-centric approach across all brands and business units. This role is central to defining the vision, strategy, and governance for customer engagement.

The successful candidate will drive cross-functional alignment and influence marketing, sales, and service teams to enhance brand perception and strengthen loyalty through seamless experiences.