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Director, Customer Advocacy (Remote)

Drata

United States

Remote

USD 203,000 - 252,000

Full time

2 days ago

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Job summary

Join Drata as the Director of Customer Advocacy, a pivotal leadership position to enhance customer engagement and loyalty. In this remote role, you will design strategies that integrate customer feedback into the company’s operations, driving growth and brand reputation.

Benefits

90-100% paid premiums for medical, dental, vision

Flexible Time Off

16 Weeks Paid Parental Leave

Annual budget for professional development

Work from home + stipend for home office

Qualifications

10+ years of experience in Customer Marketing or related functions.
Experience with enterprise customers in a B2B SaaS environment.
Exceptional communication skills with a knack for storytelling.

Responsibilities

Design and execute a comprehensive advocacy strategy for enterprise customers.
Partner cross-functionally to embed advocacy into the customer journey.
Measure and report on the performance of advocacy initiatives.

Skills

Strategic Thinking

Communication

Relationship Building

Customer Advocacy

Join to apply for the Director, Customer Advocacy (Remote) role at Drata

We’re looking for a Director of Customer Advocacy to take our global advocacy engine to the next level. This is a critical leadership role responsible for shaping how our most strategic customers engage with and champion Drata. You’ll develop a bold, enterprise-ready advocacy strategy that strengthens brand reputation, accelerates growth, and deepens customer loyalty.

You’ll work at the intersection of Customer Success, Marketing, Sales, and Product — ensuring the voice of the customer is not just heard, but drives action and innovation across the company.

What you’ll do:

Design and execute a comprehensive advocacy strategy for enterprise customers, including reference programs, case studies, testimonials, customer advisory boards, and community engagement.
Partner cross-functionally with Marketing, Sales, Customer Success, and Product to embed advocacy into the customer journey and influence go-to-market initiatives.
Develop scalable processes for identifying, nurturing, and activating advocates at all stages of the customer lifecycle.
Elevate enterprise voices through compelling content, speaking opportunities, peer networking programs, and strategic co-marketing.
Measure and report on the performance of advocacy initiatives, aligning with business objectives like retention, expansion, and brand awareness.
Build strong relationships with top-tier customers, becoming a trusted partner and unlocking long-term advocacy potential.

What you’ll bring:

10+ years of experience in Customer Marketing, Customer Advocacy, or related functions in B2B SaaS.
Experience working with enterprise customers in a SaaS security or compliance environment (required).
Strong strategic thinking paired with operational excellence — you can build and scale programs that drive measurable results.
Exceptional communication skills with a knack for storytelling and customer-centric messaging.
High EQ and executive presence; comfortable working directly with C-level stakeholders both internally and externally. Passion for amplifying the customer voice and building genuine, lasting relationships.

Benefits:

Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on demand health care concierge
HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan)
100% paid short and long term disability plus life + AD&D benefits
Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities
Flexible Time Off: Flexible vacation policy for strong, fully charged batteries
16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child
Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
401K: Reach your financial goals while reducing your taxes

This role will receive a competitive base salary, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable salary range for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected salary ranges for this role are below, subject to change.

Tier 1: $203,400 - $251,300

Tier 2: $183,100 - $226,200

Tier 3: $162,700 - $201,000

You can view which tier applies to where you plan to work here. A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.

Drata is on a mission to serve as the trust layer between great companies.

Drata is a trust management platform that uses AI-driven automation to modernize governance, risk, and compliance, helping thousands of businesses develop a more secure, proactive, and risk-aware organization to continuously maintain trust with customers.

We all recognize the importance of earning and keeping the trust of our customers when it comes to protecting their data. We know how burdensome achieving and maintaining a strong GRC posture can be with the rise in compliance regulations. It’s a manual, redundant, error-prone, and unscalable process - and it only grows more complex and expensive over time.

Our team of SaaS, security, compliance, and audit experts have built a better way - with automation

Employment at Drata is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

Seniority level

Seniority level
Director

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Software Development

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