Director, Cross-Channel Strategy & Engagement

BioSpace; Deerfield (IL); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Health and welfare plans

Discretionary bonus

Stock-based incentives

Generous time-off plans

Retirement plan

Job summary

Amgen is seeking a Director, Cross Channel Engagement Lead to drive end-to-end cross-channel marketing execution across GCCI and brand teams. You will partner with U.S.

Brand teams, agencies, and operations to translate strategy into scalable deployment, with a focus on readiness, adoption, and measurable performance. This role requires senior experience in content operations, cross-functional leadership, and deep knowledge of CRM and digital marketing ecosystems, with a track record of

Qualifications

• Doctorate or equivalent with 4+ years in marketing/content/engagement operations.
• Masters with 7+ years in marketing/content/engagement operations.
• Bachelor's with 9+ years in marketing/content/engagement operations.

Responsibilities

• Lead end-to-end cross-channel engagement across GCCI and brand teams.
• Coordinate discovery, onboarding, training readiness, ownership and handoffs.
• Drive adoption of new self-service tools and centralized capabilities.
• Develop and optimize execution playbooks, templates, and SOPs.
• Provide performance tracking dashboards on content usage and deployment efficiency.

Skills

Content operations

Marketing operations

Cross-channel

CRM platforms

Team collaboration

Project management

Education

Doctorate degree

Masters degree

Bachelor's degree

Job description

Amgen is seeking a Director, Cross Channel Engagement Lead to drive end-to-end cross-channel marketing execution across GCCI and brand teams. You will partner with U.S.

Brand teams, agencies, and operations to translate strategy into scalable deployment, with a focus on readiness, adoption, and measurable performance. This role requires senior experience in content operations, cross-functional leadership, and deep knowledge of CRM and digital marketing ecosystems, with a track record of