Director, Credit Card Account Management Lead (Remote)

Jenius Bank; California (MO); Remote; USD 170,000 - 190,000; Full time

Job summary

An innovative digital bank is seeking a Credit Card Account Management Lead to drive product strategy and enhance customer relationships. This role offers the opportunity to shape the future of credit card products in a rapidly growing organization. With a focus on data-driven decision-making, you will collaborate with various teams to optimize product performance and ensure customer satisfaction. Join a dynamic team that values creativity and adaptability, and make a significant impact in a forward-thinking environment. If you are passionate about financial services and eager to contribute to a transformative banking experience, this is the role for you.

Benefits

Competitive salary

Annual discretionary incentive award

Comprehensive benefits package

Qualifications

• 10+ years of experience in credit card management and product development.
• Strong analytical skills to drive product performance improvements.

Responsibilities

• Own card account management strategy and customer engagement.
• Collaborate with cross-functional teams for smooth execution.

Skills

Analytical Skills

Critical Thinking

Communication Skills

Leadership

Data-Driven Problem Solving

Education

Bachelor's degree in quantitative fields

Tools

Python

SQL

R

Job description

Director, Credit Card Account Management Lead (Remote)

Location: CA, US MA, US FL, US DE, US IL, US UT, US AZ, US SC, US VA, US NJ, US NC, US TX, US NY, US CT, US GA, US WA, US PA, US

Join our mission to create a completely new, 100% digital bank that uses consumer feedback to truly meet customers’ best interests. Jenius Bank, a division of SMBC MANUBANK, and a member of SMBC Group, is being built by a close-knit and fun-loving team of financial services professionals and technology experts who came together for the challenge of building a full-service digital bank from scratch. We’re committed to doing it the right way for the customer and are growing rapidly.

The anticipated salary range for this role is between $170,000.00 and $190,000.00. The specific salary offered to an applicant will be based on their individual qualification, experiences, and analysis of current compensation paid in their geography and the market for similar roles at time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC MANUBANK offers a competitive portfolio of benefits to its employees.

Jenius Bank is strategically scaling up a portfolio of products and building extraordinary experiences. In 2023, we launched our first two products reaching $1 billion in deposits and over $700 million in loans, all before Jenius Bank’s first anniversary. We don’t plan to slow down, with ambitious growth plans and the capital necessary to execute a multi-year strategic plan. We have a start-up mindset paired with SMBC Group’s 400 years of history. SMBC Group has more than 150 offices and 86,000 employees worldwide in nearly 40 countries and is committed to creating new business to better serve customers in the rapidly evolving digital environment.

Jenius bank has recently launched initial deposit and loan products, and plans to launch credit cards as an acquisition strategy for the bank. The Credit Card Product Manager will own product strategy from concept through launch, along with future iterations, and will have accountability to manage and improve product performance over time. The Credit Card Product Manager should be able and willing to use both research and analytics to build delightful and innovative products. Candidate will be joining at the early-stage of product development, and should embrace change and an evolving environment.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Ownership of card account management strategy, including creating ongoing engagement strategies and offers to retain and grow customer relationships.
• Make compelling product recommendations based on customer needs, competitive environment, sound credit risk management principles, customer experience, and cost benefit analysis.
• Partner with Marketing, Design, Credit, Operations and Technology teams to ensure smooth execution and all key control requirements are met.
• Develop a robust testing agenda to help optimize the portfolio.
• Develop relationships across all workstreams to foster a transparent and collaborative environment that allows getting work done through others.

POSITION SPECIFICATIONS:

• Bachelor’s degree or equivalent in quantitative fields.
• 10+ years of relevant experience, specifically with experience in credit cards.
• Excellent analytical and critical thinking skills, and demonstrated ability to analyze data and trends to improve product performance.
• Experience partnering with marketing, credit, designers, and other product leaders to drive business strategy.
• Strong communication skills including the ability to explain complex issues and solutions to all levels of management.
• Ability to lead cross-functionally.
• A data-driven approach to problem-solving that is supported with proficiency in Python, SQL, R for extracting data from large datasets and statistical analyses.

EOE STATEMENT
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at [e-mail].