Director - Credit and Collections

US11345-AIRGAS Airgas USA, LLC; Independence Township (OH); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Retirement Plan with company

Tuition Assistance

Job summary

Airgas is seeking a Director of Credit & Collections to lead the North Division’s collections strategy, optimizing cash flow and minimizing credit risk. The role requires skilled leadership, strategic thinking, and extensive experience in complex collections and dispute management across multiple regions.

The position emphasizes collaboration with Corporate Credit, GBS, and regional teams to balance financial goals with sales growth and profitability.

Qualifications

• Bachelor’s degree in finance/business administration or related field or equivalent business management experience.
• CPA and/or MBA is a plus.
• Certified credit executive designation and/or successive accreditation efforts.

Responsibilities

• Provide leadership to the North Division Collection team to maximize receivables turnover and minimize risk of loss.
• Coordinate daily collection function activities and coach AR Managers across regions.
• Represent AR interests with internal stakeholders and drive collaboration with Corporate Credit, GBS, and other departments.
• Develop and maintain relationships with Regional Company Presidents and sales leadership to support revenue and profitability.
• Present AR performance metrics to Division CFO and contribute to AR Reserve calculations.

Skills

Credit management

Leadership

Bankruptcy knowledge

Financial analysis

Education

Bachelor’s degree in finance/business administration

CPA or MBA (a plus)

Certified credit executive designation

Tools

ERP systems

Job description

R10102234 Director - Credit and Collections (Open)

Location: Independence, OH - Rockside Woods Blvd - Management - North BSC

How will you CONTRIBUTE and GROW?

The Director - Credit & Collections is responsible for providing leadership and direction to the North Division Collection team in order to maximize receivables turnover and minimize risk of loss of the Accounts Receivable portfolio. While safeguarding the health of Accounts Receivable, the Director must also provide support to the Regional Companies in order to help effectively maximize sales growth and profitability. The Director is responsible for effective coordination of the daily activities related to the collection function, providing leadership to the AR Managers on regional, national and small balance customer accounts, as well as the effective execution of the duties of the Customer Support team with respect to dispute management and routine customer service and the Special Handle Billing and EDI/Digital teams. The Director must also successfully solve problems with other internal departments, including Corporate Complex Collections, Corporate Credit, GBS, other divisional departments such as Cylinder Control, BPI and Digital Integration. A knowledge of bankruptcy protocol is required, as strategic management of the bankruptcy process can significantly mitigate the loss. The position will require a seasoned professional with the ability to lead a collaborative work effort and balance financial goals with support for the regional organizations.

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

Job Details

Provide leadership in maximizing cash collections and appropriate handling of the accounts receivable portfolio to ensure integrity of the investment. Establish annual accounts receivable goals, measure and monitor receivable performance and provide reporting to Division and Corporate management. Identify positive or negative trends, enhancing or decreasing as needed. Interpret and communicate Accounts Receivable policies and procedures to collections associates with a view towards supporting the sales function while safeguarding receivable assets. Investigate methods of improving the capabilities of the organization through changes in structure, technology or method. Represent Accounts Receivable interests in working with internal stakeholders. Develop and maintain close working relationships with the Regional Company Presidents, AVPs, sales leadership, and other region personnel. Work closely with the Corporate and Division departments, Total Access, GBS. Present and explain the monthly problem accounts to the Division CFO for inclusion in the AR Reserve calculation. Continue development of the Division collections organization through goal-setting, evaluations, positive feedback, discipline, and on-going coaching ensuring activities are performed within department and Company policy. Other duties as assigned.

Are you a MATCH?

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required Education

• Bachelor’s degree in finance/business administration or related field or equivalent business management experience
• a CPA and/or MBA is a plus
• Certified credit executive designation and/or successive accreditation efforts

Required Length & Type of Experience

• Minimum of ten years credit management experience in positions of increasing responsibility, including leadership positions, preferably with multi-industry knowledge and exposure
• Exposure to and working knowledge of contract law, secured transactions and bankruptcy issues
• Knowledge of external financing and financial markets
• Management experience including people development skills and leadership qualities
• Experience with ERP system development/implementation is a plus

Knowledge, Skills & Abilities

• Established and proven track record of success in prior senior credit and collection roles
• An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business
• The successful candidate must have a strong “client service” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals
• Strong mentoring and staff development skills are required
• Strong organizational, team-building and people skills
• The ability to work and navigate within a complex matrixed organization
• Strong communication and leadership skills and the ability to assume increasing responsibilities in a rapidly-changing environment
• Ability to understand the impact on new technologies on processes and costs
• Experience integrating new technologies into day-to-day operations
• Vision, creativity and a quality mindset

WORK ENVIRONMENT

The characteristics listed below are representative of the work environment typically encountered by an individual while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. While performing the duties of this job, the employee is exposed to a normal office environment. May require occasional overnight travel.

Benefits

• Medical
• Dental
• Vision
• Life
• AD&D
• Disability Insurance
• Paid child birth benefits for up to 14 weeks
• 401(k) Retirement Plan with company match
• Tuition Assistance
• Paid Holidays
• Vacation
• Sick time
• Early Access: Your benefits start after just 30 days of employment
• Medical
• dental
• vision plans
• short-term disability
• long-term disability
• life
• accidental death and dismemberment (AD&D) insurance
• Employee Assistance Program (EAP)
• pre-tax commuter transportation benefit
• parental leave
• vacation
• sick time
• floating holidays
• jury duty
• funeral/bereavement leave
• paid holidays for all eligible full-time employees
• 401k plan with company matching funds
• tuition reimbursement
• discounted college tuition for eligible employees’ dependents
• Airgas Scholarship Program for dependent children

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer.

We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment.

California Privacy Notice

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

We want to ensure a safe experience for everyone interested in joining Airgas. Please be aware of fraudulent job offers that are circulating, falsely using the Airgas name and brand. These scams often involve individuals or organizations impersonating Airgas recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Airgas and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global careers website at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Airgas and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this form.