Director, Credit

Bloomingdale's; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

Bloomingdale's is seeking a Director of Credit to lead the strategy for growing the Bloomingdale's card across acquisition, activation, and loyalty. You will own the value proposition, partner with Loyalty, and manage the issuer relationship within Macy's Inc.

enterprise credit, shaping marketing and lifecycle programs. In this senior role, you will drive cross-functional programs, set performance targets, and ensure compliance with regulatory standards while optimizing profitability and

Qualifications

• 8+ years in retail credit, co-brand or private-label card with direct credit ownership.
• A track record growing a card portfolio (new accounts, active rate, cardholder spend, retention).
• Experience managing an issuer or bank-partner relationship within a matrixed enterprise.
• Working knowledge of credit economics (profit share, funding, profitability levers).
• Strong cross-functional and partnership skills for senior-level discussions.
• Fluent in analyzing customer economics and LTV.

Responsibilities

• Own cardholder acquisition strategy across channels.
• Drive in-store and online acquisition through value proposition and incentives.
• Set acquisition targets and track performance metrics.
• Own cardholder lifecycle: activation, spend growth, retention.
• Develop engagement strategies to move cardholders from acquired to loyal.
• Build reactivation and retention programs for dormant cardholders.
• Own card value proposition and benefits in partnership with Loyalty.
• Manage issuer and enterprise credit partnerships and joint marketing.
• Oversee credit marketing calendar and KPI reporting.
• Ensure compliance with issuer, network, and regulatory standards.
• Articulate economics of the card and its profitability to leadership.

Skills

Card portfolio growth

Cross-functional partnership

Analytical rigor

Credit economics knowledge

Tools

Credit systems

Regulatory compliance knowledge

Job description

About

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints – Bloomingdales.com to our newest small store concept, Bloomie's – everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

The Opportunity

The Bloomingdale's card is one of the most powerful levers in the customer relationship. Cardholders spend more, shop more often, and stay longer; the credit relationship is among the strongest predictors of lifetime value in the business. The Director of Credit owns the strategy that grows that base and deepens its engagement: acquisition, activation, the cardholder value proposition, and the integration of credit into the broader loyalty and lifecycle model. Bloomingdale's credit operates within the Macy's Inc. enterprise credit structure and a long-standing issuer partnership. This is a strategic and marketing leadership role: while the credit P&L sits within the enterprise structure, the Director carries meaningful authority over how the Bloomingdale's card is positioned, marketed, acquired, and leveraged for customer growth, and serves as Bloomingdale's primary strategic voice into the enterprise credit and issuer relationship. Because credit profitability is a defined input to loyalty program economics, this role is connective tissue across the entire Customer Engagement team.

What You'll Own

Cardholder Acquisition

• Own the new-account strategy and the application-to-approval funnel across store, site, app, and associate-assisted channels.
• Drive in-store acquisition through associate engagement – the value proposition, incentives, and enablement that make the card easy to present and easy to take.
• Set acquisition targets and own the performance against them – application volume, approval rate, and the quality of accounts acquired.

Cardholder Engagement, Activation & Retention

• Own the cardholder lifecycle – activation of new accounts, growth in cardholder spend and share of wallet, and retention of the existing base.
• Develop engagement strategies that increase active rate and frequency, moving cardholders from acquired to engaged to loyal.
• Build reactivation and retention programs for dormant and at-risk cardholders, grounded in cardholder economics.

Credit Value Proposition & Cardholder Benefits

• Own the card's value proposition – the benefit architecture, cardholder-exclusive moments, and the reasons a Bloomingdale's customer chooses to carry it.
• Design the cardholder benefit set in direct partnership with Loyalty so the card and the Loyallist program reinforce one another rather than compete.
• Keep the proposition competitive against the cards the Bloomingdale's customer also carries, and lead any refresh or rebrand of the cardholder value story.

Issuer & Enterprise Credit Partnership

• Serve as Bloomingdale's primary strategic owner of the issuer and co-brand relationship – representing Bloomingdale's interests in partner planning, benefit negotiations, and joint marketing.
• Operate effectively within the Macy's Inc. enterprise credit structure – influencing roadmap, funding, and prioritization on behalf of the Bloomingdale's brand.
• Build the working relationships and the cadence that keep Bloomingdale's credit priorities visible and resourced within the enterprise and with the issuer.

Credit Marketing & Performance

• Own the credit marketing calendar – acquisition and cardholder campaigns – and partner with CRM for execution across owned channels.
• Establish the reporting and KPIs that make credit performance legible to leadership: acquisition, active rate, cardholder spend, and retention.
• Ensure all credit marketing meets issuer, network, and regulatory compliance standards.

Credit Economics & Lifecycle Integration

• Understand and articulate the economics of the card – the levers of program profitability and the contribution credit makes to the customer P&L.
• Translate credit profitability into a defined input for loyalty program economics, working with the Director, Loyalty to fund benefits and inform tier strategy.
• Partner with the measurement function on cardholder segmentation and LTV so credit decisions are made on lifetime economics.

What You'll Bring

• 8+ years in retail credit, co-brand or private-label card, financial-services marketing, or customer marketing with direct credit ownership; premium or specialty retail experience is an advantage.
• A track record growing a card portfolio – new accounts, active rate, cardholder spend, and retention.
• Experience managing an issuer or bank-partner relationship and navigating a matrixed or enterprise credit structure with influence rather than direct authority.
• A working command of credit economics – profit share, funding, and the levers that drive program profitability – enough to model contribution and defend a position.
• Working knowledge of credit-marketing compliance and regulatory requirements, and the judgment to operate cleanly within them.
• Strong cross-functional and partnership skills, with the credibility to represent Bloomingdale's in senior partner and enterprise conversations.
• Analytical rigor and fluency in customer economics and LTV.

Benefits

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdalesJOBS.com.

These benefits are in addition to salaries, commissions, and bonuses, and are adjustable over time from the point of employment. These benefits do not change the authorized payment rate for the work performed, and the authorized payment rate is submitted to applicable competitive requirements according to job duties and responsibilities, as mandated by federal, state, or local law.

Our additional policies, such as voluntary employee benefits, federal subsidy or tax credits, and local tax requirements are included in the above benefit package. All benefits are eligibility based, NOT a guaranteed benefit.

*This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Blue Mercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.*