Director, Corporate Communications

Collectors Universe, Inc.; Long Beach (CA); Hybrid; USD 163,000 - 267,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation / Flexible time-off

Holiday Pay

Job summary

Collectors Universe, Inc. is seeking a Director of Corporate Communications to lead the day-to-day communications for Collectors Holdings and its brands, including PSA, Beckett, SGC, and PCGS.

This builder role focuses on issues management, executive platforms, and investor messaging to shape our enterprise narrative. You will prepare leaders for media moments, coordinate with Finance and Legal on financial communications, and manage media relations across business and trade press in a

Qualifications

• 10+ years of experience in corporate communications, issues management, or public affairs.
• Experience preparing senior executives for media and high-stakes moments.
• Exposure to public-company or late-stage environments strongly preferred.
• An excellent writer and editor who can turn complex facts into plain language fast.

Responsibilities

• Serve as the first responder when issues surface, work through the facts with Legal, Product, Operations, and Customer Care, and recommend a strategy.
• Build and maintain issues playbooks, holding statements, escalation paths, and social listening triggers in partnership with social, agency, and customer service partners.
• Prepare executives for media interviews, conferences, community events, and high-stakes announcements.
• Develop executive platform plans covering speaking opportunities, bylines, awards, and earned profile.
• Help define and enforce rules of engagement for leaders who are active on social media and in the hobby community.
• Partner with across teams for major enterprise events and investor-facing materials.
• Establish and maintain clear investor, customer, and public narratives.
• Prepare and manage disclosure to key audiences including our leaders, board and investors of major moments or events.
• Run proactive and reactive corporate media relations across business, financial, and trade press, using the enterprise narrative set by the Head of Communications.
• Work closely with our media relations leader to advance corporate strategies and narratives through earned storytelling.
• Own the cadence and execution of corporate milestones, acquisitions, partnerships, and leadership news, and coordinate with portfolio brand teams so corporate and brand stories don't collide.
• Write and edit corporate press releases, statements, Q&A, briefing documents, and key messages.
• Work with Social & Community leaders to keep high-visibility public conversations consistent with corporate positioning.
• Apply the guardrails and escalation paths for community and social engagement, and flag when a conversation needs a corporate response.
• Partner with Internal Communications and People teams so employees hear major news from us first and can explain what it means.
• Provide talking points that help employees speak accurately about business units they don't work in.
• Manage PR agency and vendor relationships, including scope, budget, and output.
• Run media monitoring, reporting, and measurement that informs strategy and makes us more accurate and nimble in our responses and positions.

Skills

Corporate communications

Issues management

Public affairs

Media relations

Executive communications

Crisis management

Team leadership

Written communication

Stakeholder engagement

Education

Bachelor's degree

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

Role Overview: Collectors seeks a Director, Corporate Communications to lead and build the day-to-day corporate communications engine for Collectors Holdings and its portfolio brands, including PSA, Beckett, SGC, and PCGS. Collectors is a mature organization that is a recognized leader in the authentication, grading, marketplace, and vaulting of treasured collectibles. Our industry is fast-paced, rapidly growing both in scale and new collector passions, including TCG and comics. This role owns the work that connects our organization to our stakeholders and customers: issue response, executive platforms, and the financial and policy communications that guide our day-to-day engagement. This is a builder role. The communications function is growing, and you'll help design the processes, playbooks, and team that create best-in-class strategy and execution. You'll report to the Head of Communications; in-person, hybrid, and remote candidates considered.

What You'll Do:

Issues & Crisis Response

Serve as the first responder when issues surface, work through the facts with Legal, Product, Operations, and Customer Care, and recommend a strategy.

Build and maintain issues playbooks, holding statements, escalation paths, and social listening triggers in partnership with social, agency, and customer service partners.

Use verified first and third-party data and industry-level context to frame issues and formulate strategies and responses.

Track and correct how Collectors is described by media and platforms.

Executive Communications & Platforms

Prepare executives for media interviews, conferences, community events, and high-stakes announcements.

Develop executive platform plans covering speaking opportunities, bylines, awards, and earned profile.

Help define and enforce rules of engagement for leaders who are active on social media and in the hobby community.

Stakeholder Communications

Partner with across teams for major enterprise events and investor-facing materials.

Establish and maintain clear investor, customer, and public narratives.

Prepare and manage disclosure to key audiences including our leaders, board and investors of major moments or events.

Media Relations & Corporate Narrative

Run proactive and reactive corporate media relations across business, financial, and trade press, using the enterprise narrative set by the Head of Communications.

Work closely with our media relations leader to advance corporate strategies and narratives through earned storytelling.

Own the cadence and execution of corporate milestones, acquisitions, partnerships, and leadership news, and coordinate with portfolio brand teams so corporate and brand stories don't collide.

Write and edit corporate press releases, statements, Q&A, briefing documents, and key messages.

Community & Social Partnership

Work with Social & Community leaders to keep high-visibility public conversations consistent with corporate positioning.

Apply the guardrails and escalation paths for community and social engagement, and flag when a conversation needs a corporate response.

Internal Communications Partnership

Partner with Internal Communications and People teams so employees hear major news from us first and can explain what it means.

Provide talking points that help employees speak accurately about business units they don't work in.

Team, Agencies & Measurement

Manage PR agency and vendor relationships, including scope, budget, and output.

Run media monitoring, reporting, and measurement that informs strategy and makes us more accurate and nimble in our responses and positions.

Who You Are:

• 10+ years of experience in corporate communications, issues management, or public affairs, with at least part of that in-house A track record managing issues and crises in real time, ideally ones that played out on social media first. Be ready to walk us through a live issue, the decisions you made, and what you'd change.
• Experience preparing senior executives for media and high-stakes moments, and the credibility to push back when the plan is wrong.
• Experience partnering with Finance and Legal on financial communications.
• Exposure to public-company or late-stage environments strongly preferred.
• Corporate media relations experience with sound judgment on when to engage, when to decline, and how to work with reporters in a high-stakes moment.
• Experience in marketplaces, fintech, consumer platforms, sports and entertainment, or enthusiast communities.
• Knowledge of the collectibles hobby is a plus.
• An excellent writer and editor who can turn complex facts into plain language fast.
• Calm judgment under pressure, and comfort raising problems early rather than managing around them.
• Experience managing and developing people, and comfort building process where none exists.
• Bachelor's degree required.

Salary Range:

The salary range for this position is $163,308 – $267,038. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Collectors uses e-Verify to validate your ability to work legally in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [e-mail].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

For New York Residents: In connection with hiring, Collectors Universe, Inc. uses an automated employment decision tool (Brighthire) to assist in evaluating candidates. Collectors Universe, Inc. began using this tool in September 2026. In accordance with NYC Local Law 144, a summary of the most recent independent bias audit of this tool is available from Brighthire . To request information about the type of data collected, its source, and our data retention policy, contact [e-mail].

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.