Director, Contract/Pay Relations

Mayo Foundation for Medical Education and Research; Jacksonville (FL); On-site; USD 148,000 - 215,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision plan

HSA/FSAs

Retirement package

Job summary

Mayo Clinic Florida in Jacksonville seeks a senior contracting and payer relations professional to lead strategic payer relationships and negotiate complex contracts. This hybrid role requires proximity to Jacksonville for occasional on-site collaboration with RSI and admin teams.

The ideal candidate will bring advanced analytics, leadership, and a track record of data-driven decision-making to improve market share, patient access, and contract outcomes.

Qualifications

• Master's degree in business, healthcare or related field; 10 years of finance management experience.
• Alternative: bachelor's degree in business/finance with 12 years of finance management experience.
• Experience with legal contract structure and health insurance marketplace.
• Strong leadership, communication and relationship management skills.
• Willingness to travel.

Responsibilities

• Develop and advance strategic relationships with payers and employers to expand patient access.
• Lead negotiation and management of payer and specialty contracts.
• Draft and negotiate complex contract language to align with organizational goals.
• Collaborate with internal partners to support contract implementation and ongoing management.
• Provide strategic oversight of external payer engagement and address operational issues.
• Design initiatives to enhance market performance and patient yield as directed.

Skills

Leadership

Relationship management

Verbal communication

Written communications

Organizational skills

Decision making

Cross-functional collaboration

Strategic thinking

Education

Master's degree in business/healthcare

Bachelor's degree + 12 years finance experience

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

This is a hybrid position and must be located within 100 miles of the Mayo Clinic campus located in Jacksonville, FL for occasional on-site expectations based on business needs.

Organizational Relationships

Reports to the Core Contracting/Specialty Contracting Revenue Strategy and Innovation (RSI) Division Chair or Senior Director. Partners closely with RSI Medical Directors, Senior Directors, Managers, Analytics, and cross-site and cross-functional RSI teams. Represents RSI Contracting and Payer Relations on Mayo Clinic committees and leadership forums, as assigned. Maintains frequent engagement with Mayo Clinic leadership, physicians, and senior administrators, and collaborates across administrative functions including revenue cycle, finance, marketing, access management, referral coordination office, and clinical practice areas to advance enterprise objectives. Works collaboratively with internal partners to align and leverage shared initiatives and strategic priorities. Engages directly with leaders from external organizations, including payer organizations, large employers, and employer consultants or associations. Serves as a mentor and leader committed to developing team capabilities, ensuring the organization remains agile and aligned with the evolving healthcare and payer landscape.

Job Description

Responsible for developing and advancing strategic relationships with payers and employers to expand patient access to Mayo Clinic Florida services. Leads the negotiation and management of payer and specialty contracts for assigned organizations and collaborates with the RSI Division Chair and/or Senior Director on negotiations with other key payers. Serves as a core member of the Contracting and Payer Relations (CPR) team, with primary accountability for building, strengthening, and optimizing strategic partnerships. Drafts and negotiates complex contract language to ensure alignment with organizational goals and strategic priorities. Collaborates closely with internal Mayo Clinic administrative partners to support efficient contract implementation, monitoring, and ongoing management. Provides strategic oversight of external payer and employer engagement to proactively identify, address, and resolve operational and contractual issues. Leads the design and execution of initiatives that enhance market performance and practice yield, as directed by RSI leadership. Maintains strong, proactive relationships with external stakeholders through consistent communication and identification of mutually beneficial opportunities. Establishes and maintains effective collaboration with Mayo Clinic practice and administrative leadership. Contributes to the development and execution of departmental, regional, and enterprise-level strategies aimed at improving market share, yield, and patient access. Advises Mayo Clinic leadership on contract provisions, reimbursement trends, and evolving payer and employer market dynamics. Serves as an institutional subject matter expert on healthcare payer markets and related strategic initiatives.

Ideal Candidate

The ideal candidate possesses a strong command of managed care principles and brings a combination of strategic vision, advanced analytical capability, and diplomatic acumen. This individual demonstrates the ability to navigate complex and often competing stakeholder perspectives, build internal and external alignment, and advance transformative payer relationships. A proven track record of data-driven decision-making is essential, including the ability to translate analytics into compelling value propositions that support successful negotiations and long-term partnerships. The successful candidate thrives in high-pressure, fast-paced market environments, effectively prioritizes competing demands, and exercises sound judgment within a collaborative, team-oriented setting. They balance enterprise-level strategy with strong operational discipline to ensure assigned payer portfolios advance Mayo Clinic’s broader mission and growth objectives.

Qualifications

Master's degree in business, healthcare or other related field required and 10 years of finance management experience with a progressive organization. In lieu of a master's degree, a bachelor's degree in business, finance or a related field plus 12 years' of finance management experience with progressive responsibilities.

Must have legal contract structure, content and health insurance marketplace experience. Requires a broad experience and proven knowledge of corporate benefit options, insurance industry standards, payer payment methodologies, managed care concepts, health care finance fundamentals, medical terminology, third party billing, payment and collection principles. Must have superior skills in leadership, relationship management, verbal and written communications, organization, decision making and the ability to work collaboratively with multiple disciplines internal and external to the organization. Need strong skills in managing multiple tasks concurrently. Positive attitude and strong persuasive skills needed. Direct reports will include other department personnel. Prefer experience with implementing major organizational change, including significant contract or operational redesign and other operational efficiency improvements as payer dynamics have changed. Promotes teamwork and seeks to maximize the potential of all employees. Needs or requires little direction. Is fully capable of independent thought and direction. Able to work, function, and succeed in a consensus driven, collaborative culture and work environment. Must be an individual of high energy, positive attitude, and a proven track record of getting results. Experience with or sensitivity to the uniqueness of a combined research, education and patient care setting desirable. Travel is required.

Preferred Qualifications

• Experience in healthcare administration, preferably within an academic center or mid/large integrated medical center is preferred.

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Exemption Status

Exempt

Compensation Detail

$148,137 - $214,760 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday; 8:00 am - 5:00 pm. This is a hybrid position and must be located within 100 miles of the Mayo Clinic campus located in Jacksonville, FL for occasional on-site expectations based on business needs.

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.