Director, Consumer Products

Consolidated Communications; Conroe (TX); Remote; USD 91,000 - 139,000; Full time

Job summary

A leading telecommunications provider is seeking a Director of Consumer Products to lead product management for their residential and small business portfolio. Candidates must possess a Bachelor's degree and at least 7 years of product management experience, particularly in consumer data and voice products. The role requires collaboration across various teams to drive product strategy and ensure high customer satisfaction. An attractive benefits package and competitive pay range from $91,766 to $138,960 are offered.

Benefits

401(k) matching

Medical, Rx, Dental and Vision insurance

Paid vacation and holidays

Tuition reimbursement

Annual bonus program

Qualifications

• 7+ years of Product Management experience is required.
• Experience developing product strategies is essential.
• Proven track record executing on strategic roadmaps.

Responsibilities

• Collaborate with multiple teams to document customer needs.
• Establish and champion a multi-year product roadmap.
• Drive decision making using quantitative and qualitative data.

Skills

Product Management

Consumer data and voice products

Clear communication skills

High-performance team leadership

Customer satisfaction focus

Strategic execution

Telecom technologies

Education

Bachelor's degree

Job description

Major Duties

Classification: Exempt / Non-Bargaining

Position may be located remote. #LI-Remote

Fidium is where next-generation fiber meets next-level opportunity. With a vision to be America's favorite fiber internet and network services provider, we deliver lightning-fast and reliable connections to families, businesses, and communities.

Backed by one of the nation's top 10 fiber networks, Fidium is driven by a team of 2,500 employees. We champion innovation, integrity, and continuous improvement-empowering every team member to make a meaningful impact.

Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Fidium is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses. We are committed to providing meaningful work in a positive environment while connecting people and enriching how they work and live. At Fidium, our employees make the difference. We welcome and value individuals from different cultures, with diverse life and work experiences and educational backgrounds.

As Director, Consumer Products, you will own the Fidium residential and small business product portfolio and lead a high-performance team of dedicated product leaders. Working with product marketers, engineers, financial analysts, sales leaders, and other functions, you will be accountable for continuously improving our products to meet users' needs. You and the cross-functional team will be responsible for defining, delivering, and operating products that offer the speed, simplicity, and reliability necessary to become a trusted resource that people rely on every day to access all the benefits the Internet has to offer.

Responsibilities

• Collaborate with Growth, Base Management, Sales, Customer Service and Marketing to uncover and document customer and end user needs
• Lead by example by using quantitative and qualitative data to drive decision making, building recommendations that tie directly to business objectives
• Establish and champion a full multi-year consumer and SMB product roadmap that inspires the company to deliver solutions for customer unmet needs
• Set, track, and achieve the product's key results to deliver on company objectives
• Collaborate within cross-functional teams to identify and specify solutions to validated user problems that are enriching, usable, feasible, and that benefit the business
• Stay abreast of changing market conditions, competitors and new technologies, and drive alignment on the potential impacts
• Validate ideas and feature implementations in collaboration with product marketing, design, and engineering using test and learn best practices
• Determine and deliver returns from product investments in collaboration with FP&A
• Ensure company-wide transparency into product discovery and delivery
• Service as a product evangelist across the Fidium community.

Qualifications

• Bachelor's degree
• 7+ years of Product Management experience with a special emphasis on consumer data and voice products
• Clear and concise written and verbal communication skills
• Experience developing product strategies and leading high performance teams
• Experience with discovering and delivering high-quality products that drive customer satisfaction
• Proven track record executing on strategic roadmaps
• Thorough understanding of product and technology development lifecycle processes
• Experience with a variety of telecom technologies with an emphasis on fiber broadband

Benefits Offered

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

Salary

Pay range (commensurate with skills and experience): $91,766 - $138,960

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.