Director, Consumer Insights

Sentara Health; Virginia Beach (VA); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading healthcare organization is seeking a Director of Consumer Insights to manage vendor relationships, oversee survey programs, and lead a team focused on research and analysis. This remote position offers a chance to impact service design and process improvement through consumer insights.

Benefits

Adoption, Fertility and Surrogacy Reimbursement up to $10,000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term, Short-Term Disability, and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance – $5,250/year

Student Debt Pay Down – $10,000

Pet Insurance

Qualifications

• 3 years healthcare experience required.
• 8 years experience in consumer insights or market research required.

Responsibilities

• Manage relationship with consumer vendors and oversee survey programs.
• Supervise and mentor a team responsible for research design and analysis.
• Collaborate with various teams to embed consumer insights into processes.

Skills

Healthcare

Consumer Insights

Market Research

Education

Bachelor’s Degree

Job description

Sentara Health is seeking to hire a qualified individual to join our team as Director, Consumer Insights.

Position Status: Full-time, Day Shift

Position Location: This position is remote.

Standard Working Hours: 8:00AM to 5:00PM (ET).

• Bachelor’s Degree required.
• 3 years healthcare required.
• 8 years experience in consumer insights, market research, or a related function required.

Expectations for this Role:

Sentara Health is seeking a Director, Consumer Insights. Manage the relationship with the voice of the consumer vendors, including contract oversight, project management, and quality assurance. Oversee regulatory survey programs (e.g., HCAHPS) in partnership with patient experience team, ensuring compliance, data integrity, and actionable reporting to leadership. Supervise, mentor, and develop a team of direct reports responsible for research design, data collection, analysis, and project management. Collaborate with clinical, operational, marketing, and quality teams to embed consumer insights into service design, process improvement, and innovation efforts.

Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 130 years in pursuit of its mission – “We improve health every day.” Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 30,000 employees, 12 hospitals in Virginia and Northeastern North Carolina, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named to IBM Watson Health’s “Top 15 Health Systems” (2021, 2018), and was recognized by Forbes as a “Best Employer for New Grads” (2022), “Best Employer for Veterans” (2022), and “Best Employer for Women” (2020).

Mission, Purpose, and Values

• Mission – We improve health every day.
• Purpose – Sentara exists to be the trusted partner to individuals and the community in their journey to health and well-being.
• Values – People, Quality, Patient Safety, Service, and Integrity.

Sentara has made a commitment to its colleagues, patients, and members to:

• Always keep you safe.
• Always treat you with dignity, respect, and compassion.
• Always listen and respond to you.
• Always keep you informed and involved.
• Always work together as a team to provide you with quality healthcare.

Benefits: Caring For Your Family and Your Career

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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