Director, Consumer Experience - Planning and Integration

Ascension Healthcare; Oregon City (OR); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare organization is seeking a dedicated leader in experience development to drive consumer-centric strategies. This remote role includes responsibilities for strategic planning, team leadership, and enhancing consumer experience across the organization. Join a mission-driven team committed to transforming healthcare and making a positive impact.

Benefits

Paid time off (PTO)

Health insurance options

Retirement benefits

Long-term disability

Tuition reimbursement

Qualifications

• 5 years of job-specific experience required, with 2 years in leadership.
• Outstanding written and verbal communication skills.

Responsibilities

• Lead development and implementation of experience strategies.
• Ensure alignment of strategic plans and communications.
• Conduct hiring, training, and evaluation of staff.

Skills

Communication

Leadership

Problem Solving

Education

High School diploma or equivalent

Associate's degree

Bachelor's degree

Job description

**Details**

+ Department: Experience Development

+ Schedule: Full-time, Monday-Friday

+ Location: Remote with some travel expectation

**Benefits**

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement
• Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, and salary range at the time of the offer.

**Responsibilities**

• Lead the development, planning, and implementation of experience strategies and communications in support of achieving the Consumer Centric pillar of the Ascension Strategic Plan and delivering on our Ministry’s Net Promoter Score goals.
• Ensure strategic and operational plans, communications, and Consumer Experience (CX) goals are aligned across the organization.
• Bridge the partnership between national and market executive leadership teams to align existing or deliver new initiatives and programs that cultivate a culture of high performance grounded in Ascension’s core values.
• Lead and propel progress by escalating risks, tracking decisions, empowering decision makers, identifying interdependencies, building project plans, and managing stakeholder relationships.
• Conduct hiring, training, directing, development, and evaluation of staff.

**Requirements**

Education:

• High School diploma equivalency with 5 years of applicable cumulative job-specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job-specific experience required, with 2 of those years being in leadership/management.

**Additional Preferences**

• Outstanding written and verbal communication skills
• Resolution-oriented mindset

#AscensionCXjobs

**Why Join Our Team**

Ascension associates are key to our commitment to transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and create solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision, and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer, and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

**Equal Employment Opportunity Employer**

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, and all other legally protected statuses.

For more information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf) poster.

As a military-friendly organization, Ascension promotes career flexibility and offers many benefits to support military families, spouses, veterans, and reservists. Our associates are empowered to apply their military experience and perspectives to their civilian career with us.

Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_formattedESQA508c.pdf)

Please note that Ascension will only make employment offers to individuals who apply through our official channels. Beware of fraudulent offers. We will not solicit money or banking information from applicants.

**E-Verify Statement**

This employer participates in the Electronic Employment Verification Program. More info at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf.