Director, Consumer Communications

Scorpion Therapeutics; New York (NY); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Rakuten is seeking a senior communications leader to head global consumer communications strategy, elevating brand awareness and loyalty across major markets including the U.S., Canada, and the U.K. The role encompasses developing campaigns, guiding external agencies, and coordinating high-profile partnerships to align with business goals.

The candidate should bring extensive experience in global comms, a proven ability to lead multi-disciplinary teams, and a track record in storytelling that

Qualifications

• 10-15 years of experience in global or multi-regional corporate communications, preferably in retail, ecommerce, or consumer tech.
• Proven agency and in-house leadership.
• Strong media relations and storytelling skills.
• Experience managing cross-functional teams and external agencies.

Responsibilities

• Develop and execute integrated communications campaigns; oversee external PR agencies; align messaging with brand and business goals; manage high-profile partnerships and sponsorships.
• Drive media relations, create compelling content, and measure campaign impact against KPIs; incorporate AI and digital trends.

Skills

Media relations

Storytelling

Leadership

Cross-functional collaboration

Tools

AI-driven content optimization

Job description

Role

Lead global consumer communications strategy for Rakuten, enhancing brand awareness, trust, and loyalty across key markets including the U.S., Canada, and the U.K.

Responsibilities

• develop and execute integrated communications campaigns, oversee external PR agencies, align messaging with brand and business goals, and manage high-profile partnerships and sponsorships (e.g., sports teams).
• Drive media relations, create compelling content, and measure campaign impact against KPIs, incorporating AI and digital trends.

Qualifications

• 10-15 years of experience in global or multi-regional corporate communications, preferably in retail, ecommerce, or consumer tech
• proven agency and in-house leadership
• strong media relations and storytelling skills
• experience managing cross-functional teams and external agencies.

High-Value

consumer brand storytelling, multi-market strategy, digital and traditional media, high-impact partnership communications, and familiarity with AI-driven content optimization.

WorkSetup

not specified; likely hybrid or remote given global scope.