Director, Consulting - Central Region

Smartsheet Inc; Dallas (TX); On-site; USD 172,000 - 222,000; Full time

Job summary

Join a forward-thinking company as a Director of Consulting, where you will lead a dynamic team in delivering innovative solutions. This role is pivotal in driving business development, enhancing operational performance, and fostering a culture of excellence. You will manage a talented group while strategizing on revenue growth and improving service offerings. If you thrive in a collaborative environment and are passionate about empowering teams, this position offers the perfect opportunity to make a significant impact. Embrace the chance to shape the future of consulting services in a rapidly evolving tech landscape.

Benefits

100% employer-paid medical/vision/dental coverage

401k Match

Monthly stipend for productivity

Life insurance and disability plans

12 paid holidays per year

Up to 24 weeks of Parental Leave

Personal paid Volunteer Day

Access to Udemy online courses

Company Funded Perks

Teleworking options

Qualifications

• 12+ years in professional services or equivalent experience.
• 10+ years in software services or consulting leadership.

Responsibilities

• Lead a professional services delivery team and manage operational goals.
• Drive business development and process improvement initiatives.
• Oversee financial performance and departmental budget.

Skills

Leadership

Business Development

People Management

Data-driven Decision Making

Conflict Resolution

Excellent Communication

Customer Engagement

Education

4-year undergraduate degree

MBA or equivalent

Job description

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

The Director of Consulting will lead and inspire a professional services delivery team and manage your respective region's operational and financial performance goals. In addition to managing the business operations, the Director will be responsible for business development, process review/improvement/creation, and coaching and leading future leaders of the organization.

The Director will be responsible to the business through the attainment of financial/operational plans, hiring and resourcing in alignment with those plans, and the overall development and training of delivery resources. This leadership role will also help to translate the PS Delivery organization's vision into a strategy for sustainable growth and long-term scale within your region.

In addition to managing their regional team(s) within the Central Region, the Director will strategize on advanced revenue and execution methodologies to create new revenue streams and improve traditional revenue paths.

We are seeking a leader with a unique blend of proficiency in technology-based solutions, people management skills, and business development experience.

You will report to our RVP of Consulting within Professional Services.

You Will:

• Provide leadership in the development of department objectives
• Hire, develop, and directly manage qualified Sr Managers and Managers
• Manage departmental budget and authorize expenditures
• Coordinate development of standardized documentation and resources for reporting performance and recommendations
• Provide collaboration and support on all strategic business planning and consulting in preparation for expansion, consolidation, new service offerings, and other business owner decisions that are presented
• Review and monitor all quarterly reporting on practice financial and statistical performance, opportunity analysis and budget vs. actuals performance.
• Research industry trends and keep the team current on industry changes
• Provide consulting services throughout the customer lifecycle to ensure maximum customer value and overall economic impact (software and services)
• Oversee scoping, estimating, proposing, SOW creation, and staff allocation
• Manage Consulting Managers and other leaders in your practice area
• Manage annual performance evaluations of your leadership team
• Instill a high-performance culture with a focus on teamwork, customer excellence, and ownership
• Create a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities
• Act as a change agent to build a culture of continuous improvement
• Plan, assign, and direct work; reward and discipline team members; address complaints and resolve problems
• Work with the Operations group to implement best practices
• Travel to meet with customers
• Other duties as assigned

You Have:

• 12+ years of progressive experience as part of a professional services organization or equivalent education/experience
• 10+ years experience working in a software services or Consulting leadership capacity, leading global cross-functional teams, process and system roll-outs – experience creating revenue lift through new and existing offerings preferred.
• Ability to quickly establish trust and to influence others, both internally and externally
• Ability to handle conflict and drive agreement on decisions for which conflicting opinions and input exist
• Strong data-driven decision-making skills and process-oriented mindset
• Excellent communication and interpersonal skills with an aptitude for building strong relationships and culture
• Experience collaborating across the organization at all levels and functions across a company
• Ability to travel up to 50%
• Demonstrated success in driving complex issues through analysis and resolution
• Experience working collaboratively and cross-functionally
• Excellent written and verbal communication skills
• 4-year undergraduate degree from an accredited university
• MBA, or equivalent, from an accredited university preferred but not required
• Prior P&L experience
• Excellent client management skills and the ability to work with customers in both pre-and post-sales environments
• Business development and team management skills
• Experience in solutioning, selling, and delivering solutions for F1000 organizations
• Excellent customer engagement and solution visioning skills
• Experience translating customer requirements into software solutions
• Experience using change management and business process mapping strategies

Compensation and Benefits:

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.

US Base Salary Pay Range:

$172,500 - $221,250 USD

Get to Know Us:

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.