Director, Consult Partner - Digital Workplace Services / Technology, Media, and Telecommunications

Kyndryl; Boise (ID); Remote; USD 159,000 - 287,000; Full time

Job summary

A leading technology services firm is seeking a Consult Partner to drive strategic growth and enhance client relationships through Digital Workplace Services. The ideal candidate will have significant consultative expertise and a proven track record in managing complex engagements at the CXO level. Compensation ranges from $159,240 to $286,560 with an extensive benefits package and opportunities for professional development.

Benefits

Medical and dental coverage

Disability and retirement benefits

Paid leave and paid time off

Learning programs through certifications

Qualifications

• Experience articulating Digital Workplace challenges and strategies.
• Proven ability to commercialize relationships with senior executives.
• Track record of leading and delivering complex multi-disciplinary projects.

Responsibilities

• Drive profitable growth through client engagement and business development.
• Build deep CXO relationships and be a trusted advisor.
• Achieve individual and team utilization targets.

Skills

Consultative expertise

Experience in Digital Workplace solutions

CXO-level client engagement

Strong financial acumen

Ability to innovate

Tools

Microsoft 365 (M365)

ServiceNow ITSM

Amazon Connect

Google Suite

Job description

Overview

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are committed to moving forward and building a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Kyndryl Consult is the fastest growing business within the organization and instrumental to the company’s strategic growth objectives. You will lead cross-disciplinary teams, guiding them through complex consulting engagements and creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex business and IT customer solutions and transformations affecting the entire customer ecosystem.

This role focuses on delivering digital modernization through Digital Workplace Services (DWS), helping Kyndryl’s Technology, Media, Telecommunications (TMT) clientele enhance their internal employee experience, workforce agility, collaboration, and overall digital experience. As a Consult Partner, you will drive profitable growth, leverage our capabilities to build strong client relationships, and lead your team to success. You will maintain a strong presence with CXO-level clients, fostering talent development and innovation within the organization.

You will lead the overall client engagement and deliver high-quality work alongside senior client stakeholders, in a transaction environment that may be pre- or post-deal, planning post-deal implementation and supporting execution. Partners focus on financial impact, utilization, contribution, client impact and leadership.

What You Will Do

Responsibilities can be grouped into four areas:

• Contribute to Profitable Growth

  • Drive significant financial outcomes through signings and revenue targets
  • Ensure sustained growth and profitability, managing margins and backlog
  • Identify, pursue and convert a pipeline of business development opportunities
  • Scope engagements, negotiate fees and draft Statements of Work (SOWs) aligned with client needs
  • Apply consultative judgment to enable rapid delivery
  • Leverage a proven track record of consulting and selling digital workplace services, managing large client portfolios and driving revenue growth

• Client Engagement

  • Build and maintain deep CXO relationships and be a trusted advisor
  • Lead C-level interactions, consulting initiatives and deal deliverables
  • Deliver complex consulting engagements with credibility and impact
  • Enhance client satisfaction (Net Promoter Score) and secure client references
  • Guide clients through discovery, design, and deployment of digital workplace transformations
  • Anticipate future challenges in digital workplace services and position Kyndryl as a strategic partner
  • Bring TMT industry experience to tailor engagements

• Operational Excellence

  • Achieve individual and team utilization targets
  • Design complex engagements and oversee delivery, ensuring high performance and customer satisfaction
  • Foster a culture of continuous personal and professional development with a commercially focused approach

• Strategic Contribution

  • Drive delivery capability with new and existing clients through DWS-focused transformations in Collaboration, Virtualization, Contact Center, Employee Experience, and related offerings
  • Shape and drive the company’s strategic initiatives
  • Align with Kyndryl’s vision and contribute to its execution
  • Develop thought leadership and establish a strong personal and organizational brand
  • Proactively develop intellectual capital

Vaccination Policy

Kyndryl does not require vaccination for all employees; if you are hired to work at a client, location, or partner site, you may need to show proof of vaccination per their policies. Medical or religious accommodations may be requested prior to start.

Who You Are

You are skilled and experienced in your field with a growth mindset, customer focus, and an inclusive, borderless approach to collaboration.

Required Skills and Experience

• Experience with consultative expertise to articulate Digital Workplace challenges and strategies addressing trends like Copilot, Agentic AI, and the future of work
• Experience in discovery, design, and deployment of Digital Workplace solutions using technologies such as Microsoft 365 (M365), Intune, AVD, Copilot, Viva, ServiceNow ITSM, Amazon Connect, Google Suite
• Extensive CXO-level client engagement and relationship management
• Proven ability to commercialize relationships with senior executives
• Proven track record leading and delivering complex multi-disciplinary projects in a consulting, corporate or public sector context
• Expertise in M&A integration within Digital Workplace is a plus
• Strong financial acumen with experience driving revenue growth and managing margins
• Experience in leading or supporting high-value business development activities with senior stakeholders
• Deep understanding of industry trends in the TMT sector
• Strong personal brand in the TMT industry
• Ability to innovate and drive change

Compensation and Benefits

The compensation range for the position in the U.S. ranges from $159,240 to $286,560 for a full-time schedule, with variations by geography and experience. California: $175,080 to $343,920; Colorado: $159,240 to $286,560; New York City: $191,040 to $343,920; Washington: $175,080 to $315,240; Washington DC: $175,080 to $315,240. This position may be eligible for Kyndryl’s discretionary annual bonus program, and a comprehensive benefits package includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. If this role is sales commission eligible, you may participate in a sales commission plan in lieu of the annual discretionary bonus. Applications accepted on a rolling basis.

Being You

Diversity is a core value at Kyndryl. We strive to create an inclusive workplace where everyone can bring their whole self to work and contribute to our equitable culture.

What You Can Expect

We offer state-of-the-art resources, Fortune 100 clients, and opportunities to continuously learn and grow. We provide learning programs through certifications (Microsoft, Google, Amazon, Skillsoft, and more) and a company-wide volunteering platform with access to millions of non-profit organizations. We invest in your success so that together we will all succeed.

Equal Opportunity

Kyndryl is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics, and Kyndryl complies with all fair employment practices regarding citizenship and immigration status.