Director - Compliance

American Express; Phoenix (AZ); Hybrid; USD 130,000 - 205,000; Full time

Job summary

American Express is seeking a Director of Consumer Practices Compliance to oversee compliance efforts and manage risks within the Consumer Practices Program. The ideal candidate will have a strong background in consumer compliance, leadership experience, and a commitment to fostering a collaborative environment. Responsibilities include ensuring compliance with regulations, leading risk management strategies, and liaising with regulatory agencies. This role offers a competitive salary, benefits, and opportunities for career growth.

Benefits

6% Company Match on retirement savings plan

Free financial coaching and well-being support

Comprehensive medical, dental, and vision coverage

20+ weeks paid parental leave for all parents

Free access to global on-site wellness centers

Career development and training opportunities

Qualifications

• 5+ years of consumer compliance experience.
• Experience in managing compliance, banking, regulatory examinations or audit.

Responsibilities

• Lead the Consumer Practices (UDAAP) Risk Management Program.
• Collaborate on corrective action plans for compliance weaknesses.
• Communicate requirements of federal and state regulations.

Skills

Leadership

Analytical Skills

Communication Skills

Collaborative Skills

Education

Bachelor's Degree

Job description

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Director of Consumer Practices Compliance is responsible for leading a team within the Consumer Practices (UDAAP) Program for American Express National Bank (“Bank”). This position will drive day-to-day compliance activities that focus on the execution of UDAAP related risk assessments; the preparation, reporting and communication of testing findings to management and compliance committees; and demonstrating credible challenge on potential consumer practices risk.

How will you make an impact in this role?

• Ensure an effective Consumer Practices (UDAAP) Risk Management Program for American Express National Bank (“Bank”) that is appropriate for the size and complexity of the business.
• Collaborate with Compliance Officers on corrective action or remediation plans for identified compliance weaknesses and monitor the status of the remediation plans.
• Liaise with regulatory agencies, as required, during examinations of Consumer Practices Programs, including preparing responses to examination- or supervisory-related requests.
• Proactively identify risks and emerging issues applicable to ongoing and proposed business activities.
• Work closely with colleagues in the General Counsel’s Organization to communicate the requirements of pertinent federal and state and regulations, as well as significant industry trends.

Minimum Qualifications :

• Bachelor's Degree
• 5+ years of consumer compliance experience
• Experience in managing activity in compliance, banking, regulatory examinations or audit.

Preferred Qualifications :

• Knowledge of all regulatory bodies that influence bank policies for Consumer Practices within the United States.
• Experience managing multiple projects and driving results while working with ambiguity and adapting easily to change.
• Strong collaborative skills and experience leading and working in a matrixed and agile environment with cross-functional teams
• Excellent verbal and written communication skills, including ability to persuade and influence
• Strong leadership, analytical, and organizational skills; ability to lead and inspire others through continuous coaching, feedback, recognition and encouragement
• Certified Regulatory Compliance Manager (CRCM) Certification

Salary Range : $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

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Director Compliance • Phoenix, Arizona, United States