Director, Community Health Worker Programs

IMPaCT Care; Baltimore (MD); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Equity grants

Medical, dental, and vision insurance

401(k) retirement plan

Generous discretionary time off

Parental leave

Professional development support

Team-oriented culture

Job summary

IMPaCT Care is seeking a Manager of Community Health Worker Services to lead a team of 5-7 CHWs delivering client care in Baltimore, MD. The role partners with local organizations, analyzes performance data, and integrates CHWs with clinics and hospitals to connect clients with essential resources.

You bring leadership experience in non-profits or public health, plus strong communication, data skills, and willingness to travel to multiple locations. MSW/MPH preferred; background check required.

Qualifications

• Leadership experience with a non-profit or community-based organization or program.
• Extensive experience as a CHW, public health professional, social worker, or case manager.
• Deep understanding of healthcare and social service systems, including public benefits enrollment.
• Knowledge of community resources and organizations in the Baltimore area.
• Comfort analyzing data and using reports to drive performance.
• Excellent oral and written communication skills.
• Proficiency with email, mobile devices, and CRM tools.
• Ability to travel to multiple locations.
• College degree required; MSW or MPH preferred.
• Ability to pass background check and pre-employment screening.

Responsibilities

• Lead and support a team of CHWs, coaching them to deliver excellent client care.
• Partner with local community organizations to recruit CHWs.
• Analyze performance data and reports to monitor team progress and drive results.
• Integrate CHWs with care teams in clinics and hospitals.
• Collaborate with community organizations to connect clients with essential resources.
• Use data to achieve program goals and continuously improve systems.

Skills

Leadership

Data analysis

Communication skills

Travel

Bilingual Spanish

Education

College degree

MSW or MPH preferred

Tools

CRM tools

Email

Mobile devices

Job description

IMPaCT Care is seeking a Manager of Community Health Worker Services to lead a team of 5-7 CHWs delivering client care in Baltimore, MD. The role partners with local organizations, analyzes performance data, and integrates CHWs with clinics and hospitals to connect clients with essential resources.

You bring leadership experience in non-profits or public health, plus strong communication, data skills, and willingness to travel to multiple locations. MSW/MPH preferred; background check required.