Director, Communications Technology Innovation (Hybrid)

PGIM Ireland; Newark (NJ); Hybrid; USD 147,000 - 221,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with company match

Pension plan

Job summary

Prudential is seeking a Director of Communications Technology Innovation to lead the AI acceleration agenda for Communications. You will translate emerging AI capabilities into practical, scalable workflows with governance and training to enable responsible adoption.

The role collaborates with Global Tech, Operations, Legal and Brand, and requires hybrid on-site presence as determined by the business.

Qualifications

• 7–10 years of experience in AI enablement, marketing technology, digital innovation or related transformation roles.
• Bachelor’s degree in Technology, Computer Science, Communications, Business or related field; AI experience may be accepted in lieu.
• Fluency with generative AI, Copilot, LLMs and related tooling to translate into real use cases.
• Strong product mindset and experience moving tools from pilot to adoption with governance and training.
• Knowledge of responsible AI, data privacy, information security and enterprise integration.
• Able to partner with technology, legal, brand and vendors and communicate with non-technical audiences.

Responsibilities

• AI Strategy and Adoption Roadmap: build and manage the Communications AI acceleration roadmap.
• Identify and scale high‑value AI and automation use cases and reusable agents.
• Establish governance, training and change enablement for safe, scalable AI adoption.
• Develop practical trainings, playbooks and adoption networks across teams.
• Partner with Technology Innovation, Operations and vendors to align with enterprise standards.
• Track adoption, quality and productivity to demonstrate impact across Communications.
• Evaluate emerging AI capabilities and build business cases for priority use cases.
• Drive continuous improvement of tools, workflows and standards.

Skills

AI enablement

Marketing technology

Digital innovation

Communications technology

Product management

Automation

Change management

Education

Bachelor’s degree in Technology or related field

Tools

Generative AI

Copilot

LLMs

Prompt engineering

Automation platforms

Job description

Job Classification: Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions! As part of the Strategy & Integration team, the Director, Communications Technology Innovation will report to the VP, Technology Innovation and Operations and lead the Communications AI acceleration agenda. This role is designed for a practical AI strategist, technologist and change catalyst with the ability to translate emerging AI capabilities into usable, trusted, scalable ways of working. The Director will lead Communications' AI transformation agenda, accelerating the adoption of approved AI capabilities, developing repeatable AI-powered workflows, and establishing the governance, training and measurement needed to scale responsible AI across the function.

The current employee work arrangement for this position is hybrid and requires your on‑site presence on a reoccurring basis as determined by your business. Your manager will provide additional details relative to the specific number of days you are expected to be on‑site.

What you can expect:

• AI Strategy and Adoption Roadmap: Build and manage the Communications AI acceleration roadmap, advancing prioritized use cases from experimentation to scaled, governed, repeatable adoption.
• Practical Use Cases: Identify and scale high‑value AI and automation use cases such as prompt libraries, AI‑assisted workflow acceleration, GEO/LLM optimization, and reusable agents and intelligent decision‑support tools.
• Governance and Enablement: Partner with Tech Innovation & Operations director and Global Technology & Operations, Information Security, Legal, Brand and Communications leaders to ensure tools are safe, approved, well‑documented and easy for teams to use.
• Training and Adoption: Develop practical training, playbooks and change enablement that build confidence, increase adoption and help communicators apply AI to real work responsibly. Create a network of champions to support sustained adoption across teams.
• Technology Partnership: Partner across the broader Technology Innovation and Operations team and with Global Technology & Operations and vendors to ensure AI opportunities, translating communications needs into requirements, pilots and adoption priorities align with enterprise standards, platform roadmaps and approved technology investments.
• Impact Measurement: Track adoption, quality, productivity and user feedback to demonstrate where AI and CommsTech improve speed, consistency and capacity across Communications.
• Vendor and AI Solutions: Evaluate emerging AI capabilities and market trend, develop business cases for priority use cases, and recommend opportunities to improve communications effectiveness and productivity.
• Continuous Improvement: Use insights and feedback loops to continuously refine tools, workflows, and standards.

What you’ll need:

• 7–10 years of experience in AI enablement, marketing technology, digital innovation, communications technology, product management, automation or related transformation roles.
• Bachelor’s degree in Technology, Computer Science, Communications, Business or a related field; equivalent applied experience with AI or CommsTech transformation may be considered.
• Practical fluency with generative AI, Copilot, LLMs, prompt engineering, automation and communications technology platforms, with the ability to translate tools into real communications use cases.
• Strong product and implementation mindset, including experience moving tools from pilot to adoption through requirements, governance, training, documentation and continuous improvement.
• Working knowledge of responsible AI, data privacy, information security, risk controls and enterprise technology integration requirements.
• Strong partnership skills with Technology, Information Security, Legal, Brand, vendors and communications teams, with the ability to make technical concepts accessible to non-technical audiences.
• Ability to lead change, build confidence in new tools, measure progress and balance innovation with practical governance and communications judgment.

Prudential welcomes all applicants, even if you don't meet every requirement.

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $147,100.00 to $220,700.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Market competitive base salaries, with a yearly bonus potential at every level.

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company‑funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part‑time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

To maintain the integrity and security of our hiring process, Prudential may use identity verification technologies. Your consent will be obtained before any verification takes place.

Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of Dec. 31, 2023, has operations in the United States, Asia, Europe, and Latin America.

Prudential's iconic Rock symbol has stood for strength, stability, expertise and innovation for 150 years.

For more information please visit news.prudential.com.

PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM's businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives.

Our Commitment to an Inclusive Workplace Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.

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